Oct 29, 2013, 2:12 am
Last edit by: littlevoices
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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
The following FAQs are addressed below:
What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:
Departure lounges:
All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.
Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose
Food
For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:
Cathay Pacific Hong Kong Airport Lounges
AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge
Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck
I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
Please see the above section which include details on Admittance policies.
The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
If you do not fall into any of these categories you are out of luck (or you can be guested in).
I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit
Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.
Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.
For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.
Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.
What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread
Transiting through HKG and getting to the lounges
To provide an idea of where the lounges are located throughout the airport:
When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.
Is it possible to visit airside lounges during a transit and then exit the airport?
**Updated, this no longer seems possible, per this thread: Stuck in HKG without being able to Exit , previously there was some view that it may be possible, but this appears to be moot: Using HKG departure-side lounges before clearing immigration
Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
- Marco Polo Members
- Oneworld status holders
- Business and First Class Passengers
- People not flying Cathay Pacific or Dragonair
- Guests
The following FAQs are addressed below:
- What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
- Which departures lounge should I use?
- I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
- I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
- Can I visit multiple lounges?
- Do operational-upgrades (op-ups) come with upgraded lounge benefits?
- Do mile-upgraded (award) tickets come with lounge benefits?
- What if I want to meet up with fellow FlyerTalkers in CX lounges?
- Transiting through HKG and getting to the lounges
- Is it possible to visit airside lounges during a transit and then exit the airport?
- Transiting through HKG and getting to the lounges
- What if I want to meet up with fellow FlyerTalkers in CX lounges?
- Do mile-upgraded (award) tickets come with lounge benefits?
- Do operational-upgrades (op-ups) come with upgraded lounge benefits?
- Can I visit multiple lounges?
- I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
- I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
- Which departures lounge should I use?
What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:
Departure lounges:
- The Wing - First Class
- The Wing - Business Class
- The Pier - First Class
- The Pier - Business Class
- The Cabin - Business Class - Closed as of 1 May 2018
- The Bridge - Business Class
- The Deck - Business Class
All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.
Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose
Food
- The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
- The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
- The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin.The Cabin is permanently closed.- The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html
For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:
Cathay Pacific Hong Kong Airport Lounges
AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge
Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck
I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
Please see the above section which include details on Admittance policies.
The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
- First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
- Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
- Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
- Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
- Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.
If you do not fall into any of these categories you are out of luck (or you can be guested in).
I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit
Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.
Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.
For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.
Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.
What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread
Transiting through HKG and getting to the lounges
To provide an idea of where the lounges are located throughout the airport:
- The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
The Cabin is near gate 21, centrally located also on the eastern side of the concourse.- The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
- The Pier is on the northwest side of the concourse, nestled among the 60s gates.
- *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.
When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.
Is it possible to visit airside lounges during a transit and then exit the airport?
**Updated, this no longer seems possible, per this thread: Stuck in HKG without being able to Exit , previously there was some view that it may be possible, but this appears to be moot: Using HKG departure-side lounges before clearing immigration
Lounge Access and other Lounge FAQs
Jul 3, 2018, 7:35 am
#1381
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
It is pretty much universally agreed here that Pen->PP was a downgrade (although there are some debates), and PP->Sodexo is an even more significant downgrade (without debate). You can follow the Sodexo complaints in the separate thread. However, what's less understood is whose fault it is; while it may be convenient to blame PP or Sodexo, the reality is CX bears the ultimate blame. It seems likely to us CX elicited and/or accepted lowball offers in some form or another enabling CX to "get more bang for its buck" (....also known as serving the proverbial "free lunch", or "too good to be true"). Whatever the reason, the catering has taken a significant downturn in the last few months. Service isn't rude with Sodexo, but it certainly isn't polished.
Jul 3, 2018, 7:49 am
#1382
Join Date: Oct 2014
Location: HKG
Posts: 1,053
[QUOTE=QRC3288;29932881]Hong Kong and Shanghai Hotels (the Peninsula, basically) did the catering until 2015...very soon after CX opened its beautiful Pier F lounge. Peninsula in Pier F was replaced by Plaza Premium as operator, as were all the other Peninsula-operated CX lounges. In 2018, CX has changed operators again, from PP to Sodexo. It is effective for all the HKG lounges.
It is pretty much universally agreed here that Pen->PP was a downgrade (although there are some debates), and PP->Sodexo is an even more significant downgrade (without debate). You can follow the Sodexo complaints in the separate thread. However, what's less understood is whose fault it is; while it may be convenient to blame PP or Sodexo, the reality is CX bears the ultimate blame. It seems likely to us CX elicited and/or accepted lowball offers in some form or another enabling CX to "get more bang for its buck" (....also known as serving the proverbial "free lunch", or "too good to be true"). Whatever the reason, the catering has taken a significant downturn in the last few months. Service isn't rude with Sodexo, but it certainly isn't polished.[/QUOTE]
Have met a number of staff by now that used to work for PP and are now stuck “selling” the Sodexo crap. Any staff who’s been around for a while sees what they are now forced to serve to pax and what their reaction is. Wouldn’t feel comfortable serving some of that myself. Can’t be polished
It is pretty much universally agreed here that Pen->PP was a downgrade (although there are some debates), and PP->Sodexo is an even more significant downgrade (without debate). You can follow the Sodexo complaints in the separate thread. However, what's less understood is whose fault it is; while it may be convenient to blame PP or Sodexo, the reality is CX bears the ultimate blame. It seems likely to us CX elicited and/or accepted lowball offers in some form or another enabling CX to "get more bang for its buck" (....also known as serving the proverbial "free lunch", or "too good to be true"). Whatever the reason, the catering has taken a significant downturn in the last few months. Service isn't rude with Sodexo, but it certainly isn't polished.[/QUOTE]
Have met a number of staff by now that used to work for PP and are now stuck “selling” the Sodexo crap. Any staff who’s been around for a while sees what they are now forced to serve to pax and what their reaction is. Wouldn’t feel comfortable serving some of that myself. Can’t be polished
Jul 21, 2018, 11:31 am
#1383
Join Date: Jan 2018
Programs: CX Macro polo Silver, AA platinum
Posts: 85
Hey guys, I am quite curious about flying TPE-HKG in F and Ex-HKG (example PEK) in Y/J will be entitled to get F lounge in HKG? I heard that CX is quite generous for own carrier F pax. So i would like to ask if anyone tried before flying F in short-haul and get F lounge in HKG while connecting non-F cx/ka flight afterwards?
Jul 24, 2018, 7:22 pm
#1384
Join Date: Jul 2015
Location: SYD | HGH
Programs: CX DM, Hyatt Globalist, Hilton DM, Marriott Plat
Posts: 2,121
Will I get any lounge access for CX codeshare flights actually operated by Bangkok Airways? One ticket issued and purchased thru CX directly, DM in Economy. Thanks
Jul 25, 2018, 11:51 pm
#1387
Join Date: Oct 2014
Location: HKG
Posts: 1,053
Yes, you will have access the business class lounges at HKG at no charge. There is no "arrival lounge" in Osaka. Or do you mean for your return trip back to HKG? If that is your question: Yes, you will also have access in Osaka as well.
Jul 26, 2018, 2:00 am
#1388
Join Date: Jul 2005
Programs: Hilton Diamond, Starwood Platinum, AA, SW, Delta
Posts: 885
Are you saying when we arrive back in HKG we can access the regular lounge. Not only the arrival lounge?
Jul 26, 2018, 2:14 am
#1389
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
Leaving HK: You can use any of the J class HK departure lounges.
Arriving Osaka: You cannot use any lounges.
Leaving Osaka: You can use the designated lounge, I forget what it's called but some crappy 3rd party lounge is who CX contracts to there.
Arriving Hong Kong: You can use The Arrival, which is an arrival lounge. You may not use the HK departure lounges since you're not connecting on to another flight.
Clear? Fyi, I'm assuming you're flying round-trip in J class both sectors. If you're returning in Y class, you may not use The Arrival upon landing in Hong Kong.
Anyway, The Arrival is not a good lounge and I'd consider it a waste of time to even check it out, unless you need a shower.
Jul 26, 2018, 5:39 pm
#1390
Join Date: Jul 2005
Programs: Hilton Diamond, Starwood Platinum, AA, SW, Delta
Posts: 885
no, that's not what he is saying.
Leaving HK: You can use any of the J class HK departure lounges.
Arriving Osaka: You cannot use any lounges.
Leaving Osaka: You can use the designated lounge, I forget what it's called but some crappy 3rd party lounge is who CX contracts to there.
Arriving Hong Kong: You can use The Arrival, which is an arrival lounge. You may not use the HK departure lounges since you're not connecting on to another flight.
Clear? Fyi, I'm assuming you're flying round-trip in J class both sectors. If you're returning in Y class, you may not use The Arrival upon landing in Hong Kong.
Anyway, The Arrival is not a good lounge and I'd consider it a waste of time to even check it out, unless you need a shower.
Leaving HK: You can use any of the J class HK departure lounges.
Arriving Osaka: You cannot use any lounges.
Leaving Osaka: You can use the designated lounge, I forget what it's called but some crappy 3rd party lounge is who CX contracts to there.
Arriving Hong Kong: You can use The Arrival, which is an arrival lounge. You may not use the HK departure lounges since you're not connecting on to another flight.
Clear? Fyi, I'm assuming you're flying round-trip in J class both sectors. If you're returning in Y class, you may not use The Arrival upon landing in Hong Kong.
Anyway, The Arrival is not a good lounge and I'd consider it a waste of time to even check it out, unless you need a shower.
Jul 26, 2018, 6:03 pm
#1391
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
Thanks for the info. I have one question. I heard you can use miles to get into the first class cathay pacific lounge. My wife is a silver member but I am only green. Can she use her miles for herself and for myself to get access to the first class lounge. And is the first class lounge worth it for that price
Jul 26, 2018, 11:51 pm
#1393
Join Date: Oct 2014
Location: HKG
Posts: 1,053
The general consensus on this board appears to be as follows, from best to worst (J lounges only)
1. The Pier
2. The Wing
3. The Bridge
4. The Deck (worst by a mile, and we had such great hopes for it)
Jul 27, 2018, 1:45 am
#1394
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Leaving HKG, in addition to the 4 CX J lounges, you can also go to the QF lounge.
Leaving KIX, in addition to the lounge CX contracts, you can also go to the JL lounge, but there is a long walk and this was recently discussed in another thread.
Jul 31, 2018, 2:18 am
#1395
Join Date: Sep 2017
Location: Hong Kong
Programs: CX DM/OWE, Marriott Platinum
Posts: 155
Hi guys, just want to ask about F lounge entry. I've redeemed a F ticket from HKG to LHR with a stopover, and onward to JFK, both segments on BA.
The FAQ and the oneworld site seems to say that you can basically enter any oneworld F lounge holding a F boarding pass on any oneworld airline.
I want to go to the Wing / Pier F lounges, but when I asked MPC during my call to redeem, they said that you can only enter the lounge that they give you an invite to at the check in counter (which they said is QR lounge).
I just want to confirm that it shouldn't have a problem going to any of the oneworld F lounges right?
Also, I'd also want to ask your opinion on which are the best lounges to visit in LHR and JFK? Excited to go lounge hopping as it's my first time on F class!
The FAQ and the oneworld site seems to say that you can basically enter any oneworld F lounge holding a F boarding pass on any oneworld airline.
I want to go to the Wing / Pier F lounges, but when I asked MPC during my call to redeem, they said that you can only enter the lounge that they give you an invite to at the check in counter (which they said is QR lounge).
I just want to confirm that it shouldn't have a problem going to any of the oneworld F lounges right?
Also, I'd also want to ask your opinion on which are the best lounges to visit in LHR and JFK? Excited to go lounge hopping as it's my first time on F class!
