Lounge Access and other Lounge FAQs

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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

Yes it's possible, but difficult now: have a look at discussion at this thread: Using HKG departure-side lounges before clearing immigration
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Old Nov 20, 18, 3:02 pm
  #1471  
 
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Smile

Originally Posted by mbamejia View Post
I think lounge passes can only be redeemed if you are MPC (at least green tier)
I think OP is MPC Silver "Is the only option for me to buy in to Marco Polo at the Silver level?"
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Old Nov 20, 18, 3:08 pm
  #1472  
 
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Cool Mid-tier benefits Lounge Pass

I was wondering if anyone does use this gold->diamond mid tier bonus of Business Class Lounge Pass (for travel companion or Redemption Group member), I find it interesting and somewhat useless for anyone already in Gold heading to DM to need or want this lounge pass specially if they need to be (for travel companion or Redemption Group member).
Has anyone found them useful?
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Old Nov 20, 18, 5:50 pm
  #1473  
 
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Originally Posted by b950022 View Post
I was wondering if anyone does use this gold->diamond mid tier bonus of Business Class Lounge Pass (for travel companion or Redemption Group member), I find it interesting and somewhat useless for anyone already in Gold heading to DM to need or want this lounge pass specially if they need to be (for travel companion or Redemption Group member).
Has anyone found them useful?
This is one of the many weaknesses of this mid tier benefit. I'm not going out on a limb, I don't think, to say the lounge passes (both GO and DM versions) are widely panned here and considered the worst-conceived benefit in terms of how it is "designed". Numerous people, including myself have reported having lounge passes received as mid tier benefits expiring worthless. Very hard to use.

The DM 1,600 upgrade certificates, particularly going J to F, are probably the best.
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Old Nov 21, 18, 2:16 am
  #1474  
sxc
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I just noticed this clause on the lounge admittance page:

Note on First Class lounges: Passengers offered complimentary upgrades to First Class are not entitled to First Class lounge access, unless access is otherwise available based on eligible frequent flyer programme tier (for example, Marco Polo Club Diamond members will be entitled entry to First Class lounge regardless of class of travel). Customers originally booked in Business Class and upgraded to First Class will be entitled entry to the Business Class lounge.
There is a similar clause for those who have been given an upgrade to Business Class. I'm pretty sure that this wasn't specifically called out previously. I had read on here people stating this to be true, but I didn't believe it!
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Old Nov 21, 18, 3:42 am
  #1475  
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Originally Posted by sxc View Post
There is a similar clause for those who have been given an upgrade to Business Class. I'm pretty sure that this wasn't specifically called out previously. I had read on here people stating this to be true, but I didn't believe it!
????????????????? ????????????? -- ????
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Old Nov 21, 18, 3:55 am
  #1476  
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I wonder if the wording was added after the incident.
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Old Nov 21, 18, 11:04 am
  #1477  
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Originally Posted by sxc View Post
I just noticed this clause on the lounge admittance page:

There is a similar clause for those who have been given an upgrade to Business Class. I'm pretty sure that this wasn't specifically called out previously. I had read on here people stating this to be true, but I didn't believe it!
It wasn't specifically called out, but that has been the practice for years. My wife received an op-up many years ago to J. She was CX GR. She asked for lounge invitation at the counter, and was specifically told that she didn't get lounge access.
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Old Nov 21, 18, 11:08 am
  #1478  
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Originally Posted by percysmith View Post
He might be blacklisted as unfit for upgrade now, or he might be so mad that he would never fly CX again.
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Old Nov 21, 18, 11:44 am
  #1479  
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Originally Posted by percysmith View Post
having roughly read the news on the link on google translate, I can't believe the feeling of entitlement some people have. I honestly would have been elated to be upgraded as a non-status passenger. I understand that some people just assume that having a boarding pass that says 'Business Class' would entitle you to lounge access, but a regular person would just understand after being explained that op-ups don't entitle one to lounge access.

that said, i would assume there is some sort of a misunderstanding at the check-in desks(?), which either way still does not make up for his behaviour.
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Old Nov 21, 18, 11:51 am
  #1480  
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Originally Posted by QRC3288 View Post
This is one of the many weaknesses of this mid tier benefit. I'm not going out on a limb, I don't think, to say the lounge passes (both GO and DM versions) are widely panned here and considered the worst-conceived benefit in terms of how it is "designed". Numerous people, including myself have reported having lounge passes received as mid tier benefits expiring worthless. Very hard to use.
I would like to agree too! I haven't used the lounge passes as they are way too constrained. I have several lying around and thought to use them to redeem access for my friend flying in Y, but it so turns out that the GR and SL passes are only valid for travel companions and not redemption group members

Another time, last year, I thought of using it to access the CX lounge in KL when I was on MH Y, but then I realised I couldn't use it because I had to be on CX...

sigh
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Old Nov 23, 18, 8:04 am
  #1481  
 
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Will be in HKG twice coming up and wanted thoughts - wouldn't care too much except it's my BF's first time flying J and want it to be as great as possible for him

1) Arriving from BOS at 6am on a Saturday and departing at 8:30a for HKT on KA A330. Was thinking The Pier for the tea room and large separate areas, not sure if KA 330s go out of NSC or are all in the main concourse (the HKT 330s I've seen on FR24 appear to depart out of the main concourse). Biggest things would be a shower and a nice breakfast.

2) Departing for JFK at 7:45p on a Tuesday, will probably be at the airport around 5:15-5:30p. Was hoping for somewhere with a decent sunset view, potentially from a bar. I saw The Deck has that, not sure about The Bridge or the QF lounge.

We don't mind walking a bit if need be.
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Old Nov 23, 18, 8:08 am
  #1482  
 
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I have a question that's not in the FAQ. I'm a OWE (AA) member. When I fly CX, can I bring a guest who's flying on a non-OW airline (with no OW status) into CX F or J lounges? Do they restrict only to guests who fly on OW airlines?
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Old Nov 23, 18, 8:29 am
  #1483  
 
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Originally Posted by nort View Post
I have a question that's not in the FAQ. I'm a OWE (AA) member. When I fly CX, can I bring a guest who's flying on a non-OW airline (with no OW status) into CX F or J lounges? Do they restrict only to guests who fly on OW airlines?
You can't. Guest has to fly OW, which is the general OW lounge access rule across the board.
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Old Nov 24, 18, 10:10 am
  #1484  
 
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Originally Posted by sxc View Post

I dont know about Dublin specifically but if you are flying CX and have Marco Polo status or one world sapphire/emerald you will have access to a lounge. There is no exception like you describe as far as I know.
Just to return to this for a moment I've checked in at DUB as PE and indeed have a lounge invite for the DAA lounge. Cheers all.
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Old Nov 24, 18, 2:25 pm
  #1485  
 
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Originally Posted by SuloL View Post
You can't. Guest has to fly OW, which is the general OW lounge access rule across the board.
Thanks for the clarification.

Last edited by nort; Nov 24, 18 at 2:26 pm Reason: quoting
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