Lounge Access and other Lounge FAQs

    Hide Wikipost
Old Jan 31, 19, 1:02 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: royng
Wiki Link
All signed in members are invited to contribute to this wikipost, and may minimize or maximize wikis by using the +/- functions in the upper right hand corner.


Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

Yes it's possible, but difficult now: have a look at discussion at this thread: Using HKG departure-side lounges before clearing immigration
Print Wikipost

Reply

Old Sep 28, 18, 6:58 pm
  #1456  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: SDF
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 13,407
Originally Posted by focusonskills View Post
When travelling in CX F without any status, can you bring in guest that travel on non-Oneworld carriers?
Also, is it possible to guest in one people into Qantas lounge, then another to CX lounge?
You can guest different people at different times as long as you are with them. For example one guest 10-11am and then another 11-12am. But you can't have two guests at the same time spread across different lounges.
LHR/MEL/Europe FF is online now  
Reply With Quote
Old Nov 2, 18, 11:28 am
  #1457  
 
Join Date: May 2018
Posts: 68
I have a relatively long night time layover in HK (1am departure) and am unsure of which lounge(s) to head to. I have access to the J lounges so I'm a little torn over whether to go to the Pier or the Deck (or other oneworld lounges). I would prefer to visit the one with better champagne/drinks and will of course be visiting the noodle bar in either! Other than that proximity to a smoking room and somewhere with some comfy & quiet seats to get some work done would be helpful. Many thanks for any advice in advance!

Last edited by abc193; Nov 2, 18 at 11:35 am
abc193 is offline  
Reply With Quote
Old Nov 2, 18, 1:04 pm
  #1458  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 12,815
Originally Posted by abc193 View Post
I have a relatively long night time layover in HK (1am departure) and am unsure of which lounge(s) to head to. I have access to the J lounges so I'm a little torn over whether to go to the Pier or the Deck (or other oneworld lounges). I would prefer to visit the one with better champagne/drinks and will of course be visiting the noodle bar in either! Other than that proximity to a smoking room and somewhere with some comfy & quiet seats to get some work done would be helpful. Many thanks for any advice in advance!
Hi,

I do like the Pier business lounge ( I have not been to the wing J as I access the Wing F with my OWE card).

Apart from the Cathay lounges there is a Qantas lounge just after security which is good also.

Regards

TBS
The _Banking_Scot is offline  
Reply With Quote
Old Nov 2, 18, 3:23 pm
  #1459  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: SDF
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 13,407
Originally Posted by abc193 View Post
I have a relatively long night time layover in HK (1am departure) and am unsure of which lounge(s) to head to. I have access to the J lounges so I'm a little torn over whether to go to the Pier or the Deck (or other oneworld lounges). I would prefer to visit the one with better champagne/drinks and will of course be visiting the noodle bar in either! Other than that proximity to a smoking room and somewhere with some comfy & quiet seats to get some work done would be helpful. Many thanks for any advice in advance!
You can visit as many of them as you like! There are smoking rooms dotted throughout the terminal - never more than about 25-50 metres away, so you can visit a smoking room in between lounge visits.
LHR/MEL/Europe FF is online now  
Reply With Quote
Old Nov 3, 18, 7:32 am
  #1460  
 
Join Date: Oct 2014
Location: HKG
Posts: 1,052
Originally Posted by abc193 View Post
I have a relatively long night time layover in HK (1am departure) and am unsure of which lounge(s) to head to. I have access to the J lounges so I'm a little torn over whether to go to the Pier or the Deck (or other oneworld lounges). I would prefer to visit the one with better champagne/drinks and will of course be visiting the noodle bar in either! Other than that proximity to a smoking room and somewhere with some comfy & quiet seats to get some work done would be helpful. Many thanks for any advice in advance!
From a smoking perspective, go to Pier. There’s a smoking lounge right outside. Don’t do Wing or Deck as you’ll walk around 10-12 mins each way to the nearest smoking lounge near gate 25. Bridge is also doable within 5 mins, but Pier wins in this regard

Edit: overlooked the previous comment. While this may have been true in the past, it is no longer. The closest smoking room to Wing, Deck and QF lounge is a solid 10 mins walk.
gpia is offline  
Reply With Quote
Old Nov 3, 18, 9:11 am
  #1461  
 
Join Date: May 2018
Posts: 68
Thanks for the replies - I accidentally plonked myself in the Pier before realising that there is a smoking lounge opposite and my connecting flight happened to be departing from gate 64. Have enjoyed the dan dan noodles and many glasses of champers as well!
abc193 is offline  
Reply With Quote
Old Nov 11, 18, 9:20 am
  #1462  
 
Join Date: Jan 2010
Posts: 1,076
Flying SFO-HKG on Cathay. My wife is flying business class, paid for by her work. I am flying premium economy, paid for by me.

She obviously gets lounge access, I do not.

Is the only option for me to buy in to Marco Polo at the Silver level? What does that cost?

We have Amex Platinum, but I dont want to have to clear security twice at SFO. We have Prioritie Pass, but it sounds like KLM may only allow ticketed passengers around departure time.

Whats the cheapest way for me to get a one time lounge pass at SFO?
returnoftheyeti is offline  
Reply With Quote
Old Nov 11, 18, 3:41 pm
  #1463  
 
Join Date: Apr 2013
Location: JFK 🇺🇸 (mostly); YVR 🇨🇦 (a bit less); HKG 🇭🇰 (even less)
Programs: Jetsmarter; Marco Polo GR 😂😂; HHonors Gold; Ritz Carlton Gold
Posts: 475
Originally Posted by returnoftheyeti View Post
Flying SFO-HKG on Cathay. My wife is flying business class, paid for by her work. I am flying premium economy, paid for by me.

She obviously gets lounge access, I do not.

Is the only option for me to buy in to Marco Polo at the Silver level? What does that cost?

We have Amex Platinum, but I dont want to have to clear security twice at SFO. We have Prioritie Pass, but it sounds like KLM may only allow ticketed passengers around departure time.

Whats the cheapest way for me to get a one time lounge pass at SFO?
Transfer Amex points to CX Asia Miles and then redeem a lounge pass
hl176 is offline  
Reply With Quote
Old Nov 11, 18, 7:25 pm
  #1464  
 
Join Date: Jan 2018
Programs: MPCGO
Posts: 121
Originally Posted by hl176 View Post
Transfer Amex points to CX Asia Miles and then redeem a lounge pass
I think lounge passes can only be redeemed if you are MPC (at least green tier)
mbamejia is offline  
Reply With Quote
Old Nov 12, 18, 1:22 am
  #1465  
 
Join Date: Mar 2017
Location: UK
Programs: BA Gold
Posts: 414
DUBLIN Query?

Taking a CX Premium Econ flight from Dublin soon as a oneworld Emerald. Appreciate the lounge is non-cx and technically this might mean access only for J / F passengers but I've seen that written for lounges elsewhere and had no issues so: has anyone been through Dublin since the route started and been into the lounge? Cheers.
tinkicker is offline  
Reply With Quote
Old Nov 12, 18, 1:26 am
  #1466  
sxc
Moderator, Cathay Pacific
Original Poster
Accor Contributor Badge
 
Join Date: Dec 2004
Programs: CX Green, BAEC Gold, QF Gold, Hyatt Glob
Posts: 9,595
Originally Posted by tinkicker View Post
DUBLIN Query?

Taking a CX Premium Econ flight from Dublin soon as a oneworld Emerald. Appreciate the lounge is non-cx and technically this might mean access only for J / F passengers but I've seen that written for lounges elsewhere and had no issues so: has anyone been through Dublin since the route started and been into the lounge? Cheers.
I dont know about Dublin specifically but if you are flying CX and have Marco Polo status or one world sapphire/emerald you will have access to a lounge. There is no exception like you describe as far as I know.
sxc is offline  
Reply With Quote
Old Nov 12, 18, 2:36 am
  #1467  
 
Join Date: Mar 2017
Location: UK
Programs: BA Gold
Posts: 414
Originally Posted by sxc View Post

I dont know about Dublin specifically but if you are flying CX and have Marco Polo status or one world sapphire/emerald you will have access to a lounge. There is no exception like you describe as far as I know.
Technically it says on the website for both Marco Polo and for oneworld exec club members

Lounge access is limited to lounges operated by CX/KA only.
(admittedly the website is not the most up to date thing in the world)

Anyhow I've not had anyone try to impose that at the various outstations, but as Dublin is new for cx and the lounge is run by the airport I thought I'd ask
tinkicker is offline  
Reply With Quote
Old Nov 12, 18, 4:20 am
  #1468  
 
Join Date: Apr 2007
Location: London
Programs: BA Gold
Posts: 637
Originally Posted by tinkicker View Post
DUBLIN Query?

Taking a CX Premium Econ flight from Dublin soon as a oneworld Emerald. Appreciate the lounge is non-cx and technically this might mean access only for J / F passengers but I've seen that written for lounges elsewhere and had no issues so: has anyone been through Dublin since the route started and been into the lounge? Cheers.
The oneworld website shows it as being open to OWE travelling on CX.

https://www.oneworld.com/ffp/lounge-...eaccess/DUB/-1

Although the lounge really isn’t anything special - definitely one to visit only if you have an abundance of time in the airport. There are much better food and drink options (and even for drinks the lounge in theory limits to two per person served from a staffed bar).
tinkicker likes this.
absoluy is offline  
Reply With Quote
Old Nov 20, 18, 8:55 am
  #1469  
 
Join Date: Mar 2012
Posts: 2,566
Hi,
if one is flying CX F long haul into HKG and connecting onto intra-Asia CX J the same day, one gets access to the two F lounges in HKG, right?
In this case, is it possible for the F class passenger to bring in a J class passenger along into the F lounges as a guest after arriving in HKG?
Essentially I'm wondering if the F lounge guesting policy for F class pax also applies for arriving F - departing J situations.
agjil is offline  
Reply With Quote
Old Nov 20, 18, 10:54 am
  #1470  
 
Join Date: Sep 2005
Location: TPE & RMQ
Programs: CX MPO SL, IHG Spire, Hertz 5*, National Emerald Club
Posts: 4,179
Originally Posted by agjil View Post
Hi,
if one is flying CX F long haul into HKG and connecting onto intra-Asia CX J the same day, one gets access to the two F lounges in HKG, right?
In this case, is it possible for the F class passenger to bring in a J class passenger along into the F lounges as a guest after arriving in HKG?
Essentially I'm wondering if the F lounge guesting policy for F class pax also applies for arriving F - departing J situations.
First question, if the intra-Asia flight has an elapsed time less than 5 hours, yes.

Second question, I don't think the rule is clearly written but I believe your request will be granted, provided that the guest is travelling on a oneworld marketed and operated flight.
ernestnywang is offline  
Reply With Quote

Thread Tools
Search this Thread