Lounge Access and other Lounge FAQs

    Hide Wikipost
Old Jan 31, 19, 1:02 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: royng
Wiki Link
All signed in members are invited to contribute to this wikipost, and may minimize or maximize wikis by using the +/- functions in the upper right hand corner.


Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

Yes it's possible, but difficult now: have a look at discussion at this thread: Using HKG departure-side lounges before clearing immigration
Print Wikipost

Reply

Old Sep 25, 18, 9:39 am
  #1441  
 
Join Date: Apr 2018
Programs: Marco Polo Club, Krisflyer
Posts: 85
I was wondering if I don't quote my MPC number during Check in, which my boarding pass will not show my MPC number, will I still be able to access the lounge by presenting my boarding pass and membership card? Will the enter in the system or just take a look at my card and boarding pass? And will it be a similar situation during boarding?
Sozee is offline  
Reply With Quote
Old Sep 25, 18, 7:40 pm
  #1442  
 
Join Date: Jan 2018
Programs: MPCGO
Posts: 117
Originally Posted by Sozee View Post
I was wondering if I don't quote my MPC number during Check in, which my boarding pass will not show my MPC number, will I still be able to access the lounge by presenting my boarding pass and membership card? Will the enter in the system or just take a look at my card and boarding pass? And will it be a similar situation during boarding?
You SHOULD be able to access it as you are a MPC elite member on a CX flight as stated in the benefits (https://www.cathaypacific.com/cx/en_...-benefits.html) which did not mention quoting the membership number on check-in.

The question, though, is WHY you won't quote your MPC number?
mbamejia is offline  
Reply With Quote
Old Sep 25, 18, 7:58 pm
  #1443  
 
Join Date: Aug 2014
Location: YYZ
Programs: Marriott/SPG, BR, CX, Aeroplan
Posts: 389
Originally Posted by mbamejia View Post
You SHOULD be able to access it as you are a MPC elite member on a CX flight as stated in the benefits (https://www.cathaypacific.com/cx/en_...-benefits.html) which did not mention quoting the membership number on check-in.

The question, though, is WHY you won't quote your MPC number?
So he can credit the miles to another program...
Dave510 is offline  
Reply With Quote
Old Sep 27, 18, 3:05 pm
  #1444  
 
Join Date: Dec 2010
Posts: 3
Originally Posted by yuchung5 View Post
Hi, all.
I have 2 separate award ticket, which are LAX-HKG in F and HKG-MNL in Y.
I have been reading this super long thread. Just want to confirm
1) I will get both boarding pass in LAX with baggage tag all the way to MNL, right?
2) I can get F lounge pass in LAX, right? If not, I just show them both of the boarding pass? Does there anyone have denied access to F lounge in HKG in similar case?

Thank you
I have a similar situation. Flying:
  • SGNHKG in C on one award ticket, then
  • HKGCAN in Y on another award ticket
Can I check my bag all the way through, and will I be able to access the lounges in HKG by showing my inbound boarding pass?

Thanks!
truongp is offline  
Reply With Quote
Old Sep 27, 18, 3:53 pm
  #1445  
 
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,327
Originally Posted by truongp View Post
I have a similar situation. Flying:
  • SGNHKG in C on one award ticket, then
  • HKGCAN in Y on another award ticket
Can I check my bag all the way through, and will I be able to access the lounges in HKG by showing my inbound boarding pass?

Thanks!
Yes to the first Q (bag all the way through), no to the second Q (lounge, unless you have status).
QRC3288 is offline  
Reply With Quote
Old Sep 27, 18, 4:06 pm
  #1446  
 
Join Date: Jan 2018
Programs: CX Macro polo Silver, AA platinum
Posts: 24
Originally Posted by truongp View Post
I have a similar situation. Flying:
  • SGNHKG in C on one award ticket, then
  • HKGCAN in Y on another award ticket
Can I check my bag all the way through, and will I be able to access the lounges in HKG by showing my inbound boarding pass?

Thanks!
Theoretically, you are not entitled to enter lounge in hkg.However, if u booked the two flight under one ticket number, during your online checkin, you will see that you are invited to enjoy the comfort in HKG lounge. (CX is quite generous )
hahaboy123 is offline  
Reply With Quote
Old Sep 27, 18, 4:19 pm
  #1447  
 
Join Date: Dec 2010
Posts: 3
Originally Posted by hahaboy123 View Post

Theoretically, you are not entitled to enter lounge in hkg.However, if u booked the two flight under one ticket number, during your online checkin, you will see that you are invited to enjoy the comfort in HKG lounge. (CX is quite generous )
Yeah I booked the two as separate tickets but the line of travel is on on the same day, ~5 hour transit in HKG. Interesting that its not technically in policy... figured it would fall under access on arrival in HKG?
truongp is offline  
Reply With Quote
Old Sep 27, 18, 4:22 pm
  #1448  
 
Join Date: Jan 2018
Programs: CX Macro polo Silver, AA platinum
Posts: 24
Originally Posted by truongp View Post
Yeah I booked the two as separate tickets but the line of travel is on on the same day, ~5 hour transit in HKG. Interesting that its not technically in policy... figured it would fall under access on arrival in HKG?
Hmm..It is hard to tell since they are two separated ticket, but no harm to ask the airport manager. However, you may use the arrival lounge in HKG for sure.
hahaboy123 is offline  
Reply With Quote
Old Sep 27, 18, 4:24 pm
  #1449  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: SDF
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 13,115
Originally Posted by truongp View Post
Yeah I booked the two as separate tickets but the line of travel is on on the same day, ~5 hour transit in HKG. Interesting that its not technically in policy... figured it would fall under access on arrival in HKG?
You will have access to 'The Arrival' lounge. This is a small luonge with showers, some food, and tea/coffee which is located land-side under the train station for the airport express to Kowloon/Central. You'll need to clear immigration and then do the same in reverse to get back to departures. You won't have arrival access in the main departures hall.
LHR/MEL/Europe FF is offline  
Reply With Quote
Old Sep 28, 18, 7:47 am
  #1450  
 
Join Date: Dec 2010
Posts: 3
Thanks hahaboy123 and LHR/MEL/Europe FF. No harm in trying at the door i guess.. worst case I head to a PP lounge... but the Dan Dan noodles are sooo good.
truongp is offline  
Reply With Quote
Old Sep 28, 18, 8:03 am
  #1451  
 
Join Date: May 2018
Posts: 31
When travelling in CX F without any status, can you bring in guest that travel on non-Oneworld carriers?
Also, is it possible to guest in one people into Qantas lounge, then another to CX lounge?
focusonskills is offline  
Reply With Quote
Old Sep 28, 18, 8:46 am
  #1452  
 
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,327
Originally Posted by focusonskills View Post
When travelling in CX F without any status, can you bring in guest that travel on non-Oneworld carriers?
Also, is it possible to guest in one people into Qantas lounge, then another to CX lounge?
No and no.
QRC3288 is offline  
Reply With Quote
Old Sep 28, 18, 9:17 am
  #1453  
 
Join Date: May 2018
Posts: 31
Originally Posted by QRC3288 View Post
No and no.
For the second question, I meant the guests also travel on CX.
focusonskills is offline  
Reply With Quote
Old Sep 28, 18, 10:24 am
  #1454  
FlyerTalk Evangelist
 
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 10,659
Still no, because when you leave the first lounge your guest must leave also.
christep is offline  
Reply With Quote
Old Sep 28, 18, 10:28 am
  #1455  
 
Join Date: Apr 2007
Location: London
Programs: BA Gold
Posts: 579
Originally Posted by christep View Post
Still no, because when you leave the first lounge your guest must leave also.
in theory.

In practice your guest can remain behind after you leave. Although it would want to be someone you trust not to do anything to cause you issue (eg getting obliterated on the free booze).

absoluy is offline  
Reply With Quote

Thread Tools
Search this Thread