Lounge Access and other Lounge FAQs

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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

Yes it's possible, but difficult now: have a look at discussion at this thread: Using HKG departure-side lounges before clearing immigration
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Old Feb 23, 14, 4:45 pm
  #76  
GmK
 
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Just to clarify, since the whole oneworld lounge stuff is new to me (not my usual alliance):

Two separate tickets / PNRs:
HKG - KUL in MH Y
KUL - LHR in MH F
Same day (longhaul from KUL is 2hrs after arrival from HKG)

Access to CX Wing F possible? If I read the ow page correctly it should.

Thanks!
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Old Feb 23, 14, 5:14 pm
  #77  
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Originally Posted by GmK View Post
Just to clarify, since the whole oneworld lounge stuff is new to me (not my usual alliance):

Two separate tickets / PNRs:
HKG - KUL in MH Y
KUL - LHR in MH F
Same day (longhaul from KUL is 2hrs after arrival from HKG)

Access to CX Wing F possible? If I read the ow page correctly it should.

Thanks!
I don't see how you are eligible for any lounge access in HKG based on class of service. You are departing Y class (so no access) and your connection to F class is in KUL. You are therefore not 'between' flights to take advantage of the long-haul to short haul (and vv) access rules.
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Old Feb 23, 14, 5:38 pm
  #78  
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Originally Posted by LHR/MEL/Europe FF View Post
I don't see how you are eligible for any lounge access in HKG based on class of service. You are departing Y class (so no access) and your connection to F class is in KUL. You are therefore not 'between' flights to take advantage of the long-haul to short haul (and vv) access rules.
Yes, but to quote the Oneworld page:

- Lounge access will be determined on the international long haul ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight.
- You must be prepared to show your boarding pass or itinerary showing travel in First or Business class on the international long haul flight, in order to access the lounge before your international short haul or domestic flight.
(Bolding by me)

This does make it seem like it should be possible.

EDIT: My bad, it is in a section titled "Connecting between oneworld marketed and operated flights" Typical case of focussing too much onto a singular part. Everybody move on, nothing to see here. Since I'll probably be a Sapphire by then, so the J Lounges will work out in any case.

Last edited by GmK; Feb 23, 14 at 5:43 pm
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Old Feb 23, 14, 7:26 pm
  #79  
 
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Arrival into HKG after visitting lounge

Couldn't see the answer to this one, would appreciate some help. I have a long transfer in KUL shortly (11 hours, same day) - MH to BA. I am OWE (BA Gold). I would like to visit lounge for a couple of hours to work, then go into Hong Kong for dinner etc and come back to airport. Is it a hassle to clear passport control after visiting lounge as transfer passenger? How do I go about it?
And do any of the CX (or for that matter QF) lounge have luggage storage facilities?

Thanks
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Old Feb 23, 14, 7:37 pm
  #80  
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Originally Posted by 2035 View Post
Couldn't see the answer to this one, would appreciate some help. I have a long transfer in KUL shortly (11 hours, same day) - MH to BA. I am OWE (BA Gold). I would like to visit lounge for a couple of hours to work, then go into Hong Kong for dinner etc and come back to airport. Is it a hassle to clear passport control after visiting lounge as transfer passenger? How do I go about it?
And do any of the CX (or for that matter QF) lounge have luggage storage facilities?

Thanks
I assume you mean your long transfer is in HKG, not KUL?

It is possible to do this, but some of the CX lounge staff find it a hassle to do this for you as they need to give you some paperwork and lead you to the transit point for you to exit the airport.

People have reported that the F lounges at HKG have some left luggage facilities and they give you a slip to reclaim this, but there have recently been reports that some staff don't know about this. There is definitely left luggage service in the airport terminal outside of the secure area.
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Old Feb 23, 14, 7:52 pm
  #81  
 
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Originally Posted by sxc View Post
I assume you mean your long transfer is in HKG, not KUL?

It is possible to do this, but some of the CX lounge staff find it a hassle to do this for you as they need to give you some paperwork and lead you to the transit point for you to exit the airport.

People have reported that the F lounges at HKG have some left luggage facilities and they give you a slip to reclaim this, but there have recently been reports that some staff don't know about this. There is definitely left luggage service in the airport terminal outside of the secure area.
Thanks for the quick response. Yes, long transfer is in HKG. KUL is no problem, though the MH (and CX) lounges are nothing special... Fingers crossed!
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Old Feb 23, 14, 9:30 pm
  #82  
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Just use the Arrivals lounge - that's what it's designed for.

The staff at Arrivals would be more than happy to look after your luggage for a few hours. Where the departure lounges won't and YMMV. Or use this, it's relatively cheap: http://www.hongkongairport.com/eng/p...t-baggage.html
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Old Feb 23, 14, 9:53 pm
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Originally Posted by CanucksHKG View Post
Just use the Arrivals lounge - that's what it's designed for.

The staff at Arrivals would be more than happy to look after your luggage for a few hours. Where the departure lounges won't and YMMV. Or use this, it's relatively cheap: http://www.hongkongairport.com/eng/p...t-baggage.html
Can't use Arrivals AFAIK, as arriving on MH. Is that correct?
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Old Feb 23, 14, 10:03 pm
  #84  
 
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Originally Posted by 2035 View Post
Can't use Arrivals AFAIK, as arriving on MH. Is that correct?
you are correct, no dice on The Arrival. Use the link CanucksHKG offers there - I've used it many times, very efficient and cheap.
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Old Feb 23, 14, 10:50 pm
  #85  
 
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Arriving in F, connecting next day in J

Hi, if I arrive in F and connect to J the next day (<24 hour connection, same itinerary), will I have F or J access the next day at HKG? Thanks!
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Old Feb 23, 14, 10:59 pm
  #86  
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Originally Posted by cmn.jcs View Post
Hi, if I arrive in F and connect to J the next day (<24 hour connection, same itinerary), will I have F or J access the next day at HKG? Thanks!
you will be issued with a lounge access pass at check-in for your connecting flight. This will determine with class of lounge access.

if you were relying on the 'connecting rule' (and without status based on access to the F lounge), arriving F and departing J the next day will only get J class lounge access.

The rule for 'connecting flights' is this:
Connecting between oneworld marketed and operated flights:

First and Business Class customers connecting on the same day of travel, or before 6am the following day, can access the lounge when travelling between an international long haul (a oneworld international long haul flight is defined as an international flight marketed and operated by any oneworld carrier with a scheduled flight time longer than 5 hours) and an international short haul or domestic flight (and vice-versa).
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Old Feb 23, 14, 11:02 pm
  #87  
 
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Originally Posted by LHR/MEL/Europe FF View Post
you will be issued with a lounge access pass at check-in for your connecting flight. This will determine with class of lounge access.

if you were relying on the 'connecting rule' (and without status based on access to the F lounge), arriving F and departing J the next day will only get J class lounge access.

The rule for 'connecting flights' is this:
Connecting between oneworld marketed and operated flights:

First and Business Class customers connecting on the same day of travel, or before 6am the following day, can access the lounge when travelling between an international long haul (a oneworld international long haul flight is defined as an international flight marketed and operated by any oneworld carrier with a scheduled flight time longer than 5 hours) and an international short haul or domestic flight (and vice-versa).
Thanks for the quick response--sorry for the lack of searching my part, just found some F availability on a 744 and trying to see what I'd have to give up for it.
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Old Mar 3, 14, 2:07 am
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Originally Posted by sxc View Post
I assume you mean your long transfer is in HKG, not KUL?

It is possible to do this, but some of the CX lounge staff find it a hassle to do this for you as they need to give you some paperwork and lead you to the transit point for you to exit the airport.

People have reported that the F lounges at HKG have some left luggage facilities and they give you a slip to reclaim this, but there have recently been reports that some staff don't know about this. There is definitely left luggage service in the airport terminal outside of the secure area.
Just a quick update that worked out fine. In the end CX staff were unable to help me to exit from airside as they handle neither MH nor BA (incoming and outgoing), but the handling agent for MH was more than happy to help me out, no hassle (just a word with guard at transfer security).
I was able to leave luggage in lounge - there is a luggage area under CCTV surveillance in Cabin and Bridge (assume in others also but didn't look).

J
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Old Mar 5, 14, 11:18 am
  #89  
 
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I am arriving on CX F and connecting to LX Y. Can I use 'The Wing'?
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Old Mar 5, 14, 5:22 pm
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Originally Posted by alexisonsmith View Post
I am arriving on CX F and connecting to LX Y. Can I use 'The Wing'?
pretty sure the answer is no, unless you're a MPC DM (in which case you could use The Wing J class side as part of your DM benefits when traveling on another carrier). You will have access to The Arrival in HKIA, but obviously that's not what you're asking....

I'm not 100% thought, so I'll let someone else confirm. Maybe they've made exceptions before.
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