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Old Oct 29, 2013, 2:12 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: littlevoices
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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

**Updated, this no longer seems possible, per this thread: Stuck in HKG without being able to Exit , previously there was some view that it may be possible, but this appears to be moot: Using HKG departure-side lounges before clearing immigration
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Lounge Access and other Lounge FAQs

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Old Jun 29, 2014, 6:12 pm
  #196  
 
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Last departure, when is that?

Trying to figure out when will CX's lounges closed. I saw "Last departure". Is it 03:30am?

I arrive late in evening, and have an early flight out next morning. Mostly likely not doing a hotel for few hours.

Thanks.
allset2travel is offline  
Old Jul 2, 2014, 4:32 pm
  #197  
Formerly damitssam
 
Join Date: Nov 2009
Posts: 65
Originally Posted by marcuslai
for HKG, you don't need a flight on the same day. you just need a valid boarding pass, which could be issued for CX flights 48 hrs before scheduled departure time to your mobile after on-line check-in. alternatively the earliest paper boarding pass can be issued at airport express stations 5:30 am the day before your flight, or at the airport 24 hours before your flight.
Genius. I wonder how immigration would treat this. Could always do the refundable plane ticket trick... in this case wouldn't feel too guilty as I would buy a Y ticket on another oneworld carrier.
SkyWhale is offline  
Old Jul 4, 2014, 7:51 pm
  #198  
 
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Originally Posted by allset2travel
Trying to figure out when will CX's lounges closed. I saw "Last departure". Is it 03:30am?

I arrive late in evening, and have an early flight out next morning. Mostly likely not doing a hotel for few hours.

Thanks.
My experience with The Bridge is 1am. Last departure ex HKG is I think 2ish
CXFlyerBoy is offline  
Old Jul 10, 2014, 5:09 pm
  #199  
 
Join Date: Jul 2010
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I am flying HKG-NRT-ORD on CX J/JL F on the 1:05am HKG-NRT departure.

Do I get access to the F Wing lounge by virtue of connecting to a OW F segment on the same day?
tng11 is offline  
Old Jul 10, 2014, 5:25 pm
  #200  
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Originally Posted by tng11
I am flying HKG-NRT-ORD on CX J/JL F on the 1:05am HKG-NRT departure.

Do I get access to the F Wing lounge by virtue of connecting to a OW F segment on the same day?
I'm thinking 'no' unfortunately. The oneworld rules for long haul to short haul (and vv) apply to the connection airport (ie travelling between flights).

As you are departing hong kong the rule does not apply.
LHR/MEL/Europe FF is offline  
Old Jul 13, 2014, 1:00 am
  #201  
 
Join Date: Apr 2012
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Hi!

I am a OWS and CX silver. I will be bringing my parents with me on CX flight. Being OWS. I can bring in one guest. Can I use my CX silver to bring another one in? If not, is there any options for my parents to join me in the lounges?
tboons is offline  
Old Jul 13, 2014, 1:44 am
  #202  
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Originally Posted by tboons
Hi!

I am a OWS and CX silver. I will be bringing my parents with me on CX flight. Being OWS. I can bring in one guest. Can I use my CX silver to bring another one in? If not, is there any options for my parents to join me in the lounges?
you will be entitled to use one lounge entry method, and the guests associated with that (ie you can't use multiple cards to build entitlements on each other).
LHR/MEL/Europe FF is offline  
Old Jul 13, 2014, 6:25 pm
  #203  
 
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How do they actually know how many guests you are bringing in?
nsolitude is offline  
Old Jul 13, 2014, 7:05 pm
  #204  
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Originally Posted by nsolitude
How do they actually know how many guests you are bringing in?
they count them?
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Old Jul 13, 2014, 7:11 pm
  #205  
 
Join Date: Dec 2011
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Originally Posted by LHR/MEL/Europe FF
they count them?
But what if you exit the Wing (leaving your guests inside) and then guest someone else in the Cabin...? How do they know? I haven't been paying attention (always travel alone) so...
nsolitude is offline  
Old Jul 16, 2014, 12:34 am
  #206  
 
Join Date: May 2006
Location: Western Oz
Programs: QF Gold, Velocity Gold, HHonours Gold and many others
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Hi,

Quick lounge question........

We have a group of 5 flying PER-HKG-LAX

2 of us are flying J PER-HKG and F HKG-LAX (1 is QF Gold)

3 are flying Y PER-HKG and J HKG-LAX

For the 3 are they entitled to lounge access in Perth because their onward/connecting flight is in J or no because their immediate flight is in Y?

Cheers
pilotdude09 is offline  
Old Jul 16, 2014, 12:54 am
  #207  
sxc
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Originally Posted by pilotdude09
For the 3 are they entitled to lounge access in Perth because their onward/connecting flight is in J or no because their immediate flight is in Y?
I suspect the answer is going to be, no. But I can't point to a rule about this. You can always ask politely on check in, and again at the lounge reception to see if they will let them in.
sxc is offline  
Old Jul 16, 2014, 6:04 am
  #208  
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I know this has been 'answered' in the FAQ - and however I read them, I think I should have had lounge access. But here's the situation:

I'm OWS, so travelling on any OW flight should get me (any OW) business class lounge access + 1 guest, right? But I've been denied lounge access (for myself) when travelling on KA-coded KA flight at an out port. And in HKG, I've been denied access to The Bridge with one guest when travelling on a KA-KA flight.

Never had similar problems on CX flights.

Am I reading the policy wrong and overestimating my privileges?
jdtravels is offline  
Old Jul 16, 2014, 6:08 am
  #209  
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Originally Posted by nsolitude
But what if you exit the Wing (leaving your guests inside) and then guest someone else in the Cabin...? How do they know? I haven't been paying attention (always travel alone) so...
Don't they also scan the guest's boarding pass and input it against yours?
jdtravels is offline  
Old Jul 16, 2014, 6:11 am
  #210  
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Originally Posted by jdtravels
I know this has been 'answered' in the FAQ - and however I read them, I think I should have had lounge access. But here's the situation:

I'm OWS, so travelling on any OW flight should get me (any OW) business class lounge access + 1 guest, right? But I've been denied lounge access (for myself) when travelling on KA-coded KA flight at an out port. And in HKG, I've been denied access to The Bridge with one guest when travelling on a KA-KA flight.

Never had similar problems on CX flights.

Am I reading the policy wrong and overestimating my privileges?
you understand your lounge entry rights correctly.

not sure why you would have been denied entry... I've done countless KA flights as a OWS (not issues by CX) and never had any issues, including guests.
LHR/MEL/Europe FF is offline  


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