Lounge Access and other Lounge FAQs

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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

Yes it's possible, but difficult now: have a look at discussion at this thread: Using HKG departure-side lounges before clearing immigration
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Old Apr 22, 19, 2:17 pm
  #1651  
 
Join Date: Oct 2015
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Originally Posted by KARFA View Post
Hi. If you are talking about using a BA lounge it may be possible they will let you in. There are some reports of folks in a similar situation to you being let in when they are awaiting a final flight to post or they are over the threshold but just waiting for status to update. Ask nicely and it may be possible.

If you are talking about the AA lounge though I suspect there is absolutely no chance and unless you can show you are a OWS they will not grant access.
thank you. It will be the Cathay lounge I’m hoping to get into.
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Old Apr 22, 19, 2:53 pm
  #1652  
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Originally Posted by Coop_BD View Post
thank you. It will be the Cathay lounge I’m hoping to get into.
Hi. There is no CX lounge at JFK. CX go from T8 and eligible CX passengers would use the AA lounges in T8. The only other suggestion I can make is to ask the CX agents at check in - again I suspect the answer will be no but may be worth a try if you are going to the check in desks anyway

Last edited by KARFA; Apr 22, 19 at 3:20 pm
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Old Apr 22, 19, 3:15 pm
  #1653  
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Originally Posted by KARFA View Post
Hi. There is no CX lounge at JFK. CX go from T7 and eligible CX passengers would use the AA lounges in T7. The only other suggestion I can make is to ask the CX agents at check in - again I suspect the answer will be no but may be worth a try if you are going to the check in desks anyway
Terminal 8, actually.
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Old Apr 22, 19, 3:19 pm
  #1654  
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Originally Posted by clubeurope View Post
Terminal 8, actually.
Whoops! Well spotted, I will correct my post. No idea how I got that wrong
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Old May 16, 19, 2:23 pm
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Is it possible to visit airside lounges during a transit and then exit the airport?

Yes it's possible, but difficult now: have a look at discussion at this thread: Using HKG departure-side lounges before clearing immigration



Has any one tried this lately? reading the linked thread, it seem lounge agents needs to call another agent to escort you to the arrivals area. Also, correct me if I'm wrong, it seems that the people that were successful, they were allowed to leave their carry-on in the lounge, I'm surprised the agents would allow that.

myself and three other friends will be arriving at 630am from YVR and our departing flight departs at 6pm and yes, we are taking the last leg of the itinerary. We'd love to freshen up before going to the city for a bit. We all have PP and should be able to access Plaza Premium lounge but i've read that waitlist for showers there can be very long during the morning rush hour.
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Old May 16, 19, 3:41 pm
  #1656  
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Originally Posted by atcanobbio View Post
Has any one tried this lately? reading the linked thread, it seem lounge agents needs to call another agent to escort you to the arrivals area. Also, correct me if I'm wrong, it seems that the people that were successful, they were allowed to leave their carry-on in the lounge, I'm surprised the agents would allow that.

myself and three other friends will be arriving at 630am from YVR and our departing flight departs at 6pm and yes, we are taking the last leg of the itinerary. We'd love to freshen up before going to the city for a bit. We all have PP and should be able to access Plaza Premium lounge but i've read that waitlist for showers there can be very long during the morning rush hour.[/left][/left]
There was a report of a 90 minute wait for the escort to come take you to exit. So it might be pretty much the same time wise to use the plaza arrivals lounge.

It is certainly easier just to exit once you land in HKG than to go through transit security, go to the lounge, then try to leave. HKG is a fully separated arrivals/departures airport.
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Old May 21, 19, 1:25 am
  #1657  
 
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Flight to Singapore

Hello,

I am flying in November from HKG to SIN on the 01.45 am flight, in PE with Cathay, and I am OW Sapphire member, I have three questions I hope frequent fliers are able to answer please:

1) as my flight is before 6 am, I understand I can check in from the railway station in town and access security any time the day before my flight ? I would like to try as many lounges as possible;
2) The Cathay Lounges and Qantas lounge close at 12.30 am and 11 am respectively I believe. Where are eligible passengers directed to between 12.30 am to 1.45 am, ? use the main departure lounges within the airport ?
3) Am I allowed as OW Sapphire in PE to use Fast track at security ?

Many thanks
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Old May 21, 19, 2:01 am
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Originally Posted by abfab80 View Post
Hello,

I am flying in November from HKG to SIN on the 01.45 am flight, in PE with Cathay, and I am OW Sapphire member, I have three questions I hope frequent fliers are able to answer please:

1) as my flight is before 6 am, I understand I can check in from the railway station in town and access security any time the day before my flight ? I would like to try as many lounges as possible;
2) The Cathay Lounges and Qantas lounge close at 12.30 am and 11 am respectively I believe. Where are eligible passengers directed to between 12.30 am to 1.45 am, ? use the main departure lounges within the airport ?
3) Am I allowed as OW Sapphire in PE to use Fast track at security ?

Many thanks
There is no fast track in HK, but the security process is quick and efficient. Cathay lounges are open until the last flight of the day departs. We had a delay on our SFO flight last year which eventually departed at around 0130H and the Wing stayed open (used gate 3). You can use the in-town check in at Hong Kong or Kowloon if you have an Airport Express ticket.
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Old May 21, 19, 6:21 am
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I believe only the Wing stays open till the last departure.
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Old May 21, 19, 6:42 am
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Originally Posted by somemale View Post
I believe only the Wing stays open till the last departure.
I believe this is accurate.
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Old May 21, 19, 7:56 am
  #1661  
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Originally Posted by somemale View Post
I believe only the Wing stays open till the last departure.
And by last departure, it'll start closing 10-15 minutes before the boarding of the last flight, excluding any charters.
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Old May 22, 19, 9:50 am
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Originally Posted by abfab80 View Post
Hello,

I am flying in November from HKG to SIN on the 01.45 am flight, in PE with Cathay, and I am OW Sapphire member, I have three questions I hope frequent fliers are able to answer please:

1) as my flight is before 6 am, I understand I can check in from the railway station in town and access security any time the day before my flight ? I would like to try as many lounges as possible;
2) The Cathay Lounges and Qantas lounge close at 12.30 am and 11 am respectively I believe. Where are eligible passengers directed to between 12.30 am to 1.45 am, ? use the main departure lounges within the airport ?
3) Am I allowed as OW Sapphire in PE to use Fast track at security ?

Many thanks
Actually there is a courtesy lane for F pax. Very much like a fast track. I’m not sure about OW status for that lane. You could inquire. However, there is not fast track for passport control after security so you will still have to joint the queue. Overall, HKG is very efficient so it probably won’t make a huge difference.
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Old May 26, 19, 7:59 am
  #1663  
 
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Originally Posted by abfab80 View Post
Hello,

I am flying in November from HKG to SIN on the 01.45 am flight, in PE with Cathay, and I am OW Sapphire member, I have three questions I hope frequent fliers are able to answer please:

1) as my flight is before 6 am, I understand I can check in from the railway station in town and access security any time the day before my flight ? I would like to try as many lounges as possible;
2) The Cathay Lounges and Qantas lounge close at 12.30 am and 11 am respectively I believe. Where are eligible passengers directed to between 12.30 am to 1.45 am, ? use the main departure lounges within the airport ?
3) Am I allowed as OW Sapphire in PE to use Fast track at security ?

Many thanks
1. Yes you can use the in town CI in Airport express station.
2. One of the lounges (currently the Wing) is opened until departure of last CX flight of the day. Was on a 0150 flight to KIX and when I entered the Pier, crew told me that I could head to the Deck after their OH. You may check with the lounge crew which will be the last to close.
3. No but security check is efficient in HKG.
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Old Jun 6, 19, 9:00 pm
  #1664  
 
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Hi all! Will I be able to access HKG J lounge(s) if my flight is arriving at 21:20 and my connecting flight is next day at 14:05? Going out to city proper is also an option but i would like to maximize my time on exploring CX lounges.
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Old Jun 7, 19, 2:32 am
  #1665  
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Originally Posted by abielp View Post
Hi all! Will I be able to access HKG J lounge(s) if my flight is arriving at 21:20 and my connecting flight is next day at 14:05? Going out to city proper is also an option but i would like to maximize my time on exploring CX lounges.
The lounges will close overnight, and arranging to leave the sterile departures area may take considerable effort in terms of time (you'll need an escort and this can take upto 90 minutes to arrange).

I'd head straight out on arrival and have a good sleep at a hotel. Next day you could come back at say 9.30 for check-in. That will give you four hours to enjoy the lounges (about an hour in each).
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