Lounge Access and other Lounge FAQs

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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

Yes it's possible, but difficult now: have a look at discussion at this thread: Using HKG departure-side lounges before clearing immigration
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Old Feb 2, 19, 10:23 pm
  #1591  
 
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Originally Posted by percysmith View Post
You received it in error. Enjoy.
I definitely did. A nap, shower, coffee + tea, Dan Dan noodles and champagne.

Walked by the Plaza Premium Lounge (east hall) on my way to the gate. Line out the door 😬.
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Old Feb 3, 19, 1:44 am
  #1592  
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Originally Posted by percysmith View Post
You received it in error. Enjoy.
I think a long haul flight is defined as greater than 5 hours? In this case the flight is 5h10 so technically I think the lounge pass was justified.
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Old Feb 3, 19, 1:57 am
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Originally Posted by sxc View Post

I think a long haul flight is defined as greater than 5 hours? In this case the flight is 5h10 so technically I think the lounge pass was justified.
Under OW rules it would be long haul connecting to short haul to get lounge access based on long haul. In this case the OP was connecting loung haul to long haul. So outside OW rules, but maybe within CX rules?
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Old Feb 3, 19, 1:59 am
  #1594  
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Originally Posted by LHR/MEL/Europe FF View Post
In this case the OP was connecting loung haul to long haul. So outside OW rules, but maybe within CX rules?
Is there such a CX rule?
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Old Feb 3, 19, 2:03 am
  #1595  
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CX system rule is probably “if current flight is more than 5 hours then print BP for next flight” and can’t handle checking two conditions at once.
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Old Feb 3, 19, 2:44 am
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Originally Posted by sxc View Post
CX system rule is probably “if current flight is more than 5 hours then print BP for next flight” and can’t handle checking two conditions at once.
To the points above, regardless of the OW rule (which is indeed LH to SH, and LH defined as 5+ hours), I think something along the lines of what sxc​​​​ says is closer to truth. I don't think it's a one off mistake at least, since we frequently get people on here doing CX-CX connections where they technically shouldn't get the lounge pass, but they do.

Where CX / KA actually DO seem to enforce it is if one of the flights is OW partner metal, instead of CX/KA. Here we have people saying they were denied the lounge, which is in line with OW rules.

So I think the bottom line is if you're connecting CX->CX, you definitely get it if one of your segments is LH. Even if the other one is LH too and technically outside the OW entitlement.
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Old Feb 5, 19, 2:22 am
  #1597  
 
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Hi all, considering a flight from HKG-TPE, CX in Y as a BA Gold (OWE). Could anyone let me know if I get lounge access plus a guest please? Thanks.

On a related note, any suggestions for Fri 8th - Sunday 10th, weekend away from HK? Tpe looks cheapest at around 4k HKD but would consider spending a bit more
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Old Feb 5, 19, 2:33 am
  #1598  
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Yes OWE gets access with 1 guest.
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Old Feb 5, 19, 3:18 am
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Do they do clothes ironing in the Pier or just Wing?
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Old Feb 5, 19, 3:39 am
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Originally Posted by AJ747M View Post
Do they do clothes ironing in the Pier or just Wing?
I might be wrong, but I think only the Wing First has ironing included
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Old Feb 5, 19, 12:31 pm
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Originally Posted by percysmith View Post
Is there such a CX rule?
Long time ago, the CUPID (old CX reservation system) reference guide (before CX switched to Amadeus) did say that J lounge access is granted for J arrival passenger connecting on to another flight irrespective of class, and likewise for F.
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Old Feb 22, 19, 7:50 am
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I have a question about the mid-tier lounge passes. For A-HKG-C if I redeemed a lounge pass when checking in for the entire flight would be lounge pass be valid only for A, or for both A and HKG?

I get the feeling that this has been answered here somewhere, but I can't seem to find it.....
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Old Feb 23, 19, 3:50 pm
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Originally Posted by pdxdtm View Post
Hey guys - hoping someone can offer some advice.

Will be arriving from LAX - HKG in November in J class and am a AA ExecPlat (OW Emerald) -- (SW's cleared at Booking!!!). Scheduled arrival in HKG is 7:45a . Will be booking a separate flight for our arrival date from HKG - SGN or HAN. Apparently CX codeshares with Vietnam Airlines on this route, but the flights booked with a CX flight number are $500 each way vs. $130 if booked as Vietnam Airlines flight numbers.

If I cheap out and buy the flight with the Vietnam Airlines flight number, since they are codeshare partners on this route will I have CX lounge access on account of my continuing flight and OW Emerald Status? Per the CX Website: "Vietnam Airlines - Codeshare covers Vietnam Airlines flights between Hong Kong and Hanoi and Ho Chi Minh City as well as Cathay Pacific flights between Hong Kong and Ho Chi Minh City." If that wouldn't get me lounge access on the layover, will by arrival flight on AA in Business count to get me lounge access before my departure?

If none of those options would work to get into the lounges on my layover, I can use some Chase Ultimate reward points and transfer to BA Avios and book a CX flight for 2,500 avios and $100 USD.

Appreciate your suggestions. Thanks!!!

Appreciate the feedback.
Originally Posted by QRC3288 View Post
To the poster above:

The answer is "no" and "no". Neither scenario you hope for gets you in the CX lounges. Codeshares don't count the operating carrier does. And inbound J / F flights only get you access if you're departing on a same-day OW metal flight.

The only proposal that will get you access is doing your credit card point transfer and flying CX or KA metal. Good luck.
Posting from one of the CX lounges after arriving in F and departing on a VN codeshare.

First lounge said no, no worries. Tried another one (explained the codeshare situation and asked nicely), after a quick check I was admitted.

I know that it's not technically allowed, but just wanna share a datapoint that it can be done
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Old Feb 25, 19, 4:30 pm
  #1604  
 
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Access at HAN, even though depart from DAD?

Likely answer is no, but you never know.

Today flying DAD-HKG on KA and then tomorrow HKG-JFK on cx. Got in on the new year special.

This morning we fly from Han-DAD on Vietjet. If I check in for our KA/CX flight, I know will have access at DAD, but would we also at HAN since it is same day? Granted it’s not our departure airport on the ticket or the same airline but thought it’s worth a try tobask here.

Thanks.
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Old Feb 25, 19, 6:16 pm
  #1605  
 
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Originally Posted by lovefly88 View Post
Likely answer is no, but you never know.

Today flying DAD-HKG on KA and then tomorrow HKG-JFK on cx. Got in on the new year special.

This morning we fly from Han-DAD on Vietjet. If I check in for our KA/CX flight, I know will have access at DAD, but would we also at HAN since it is same day?
No. Onward flight needs to be on a oneworld airline - Vietjet is not part of Oneworld.
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