Lounge Access and other Lounge FAQs

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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

Yes it's possible, but difficult now: have a look at discussion at this thread: Using HKG departure-side lounges before clearing immigration
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Old Nov 24, 18, 2:44 pm
  #1486  
 
Join Date: Dec 2014
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Apologies if my ability to search this thread is a bit rubbish as I'm sure this isn't a new question.

I'm trying to find up to date information on the CX arrivals lounge at HKG. The most recent posts are about 3 years old (hence my disclaimer above!) and I just wanted to check there still was an arrivals lounge as there's precious little info on the CX website and nothing in the Wiki.

Travelling J on CX so I presume I'll have access! Looking to leave some hand luggage there while my partner and I spend some of our 10 hour layover in the city.

Would we be better off having a shower in the arrivals lounge or waiting until we come back for our onward journey and showering in one of the departure lounges?

Many thanks
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Old Nov 24, 18, 3:23 pm
  #1487  
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Originally Posted by fluffymitten View Post
Apologies if my ability to search this thread is a bit rubbish as I'm sure this isn't a new question.

I'm trying to find up to date information on the CX arrivals lounge at HKG. The most recent posts are about 3 years old (hence my disclaimer above!) and I just wanted to check there still was an arrivals lounge as there's precious little info on the CX website and nothing in the Wiki.

Travelling J on CX so I presume I'll have access! Looking to leave some hand luggage there while my partner and I spend some of our 10 hour layover in the city.

Would we be better off having a shower in the arrivals lounge or waiting until we come back for our onward journey and showering in one of the departure lounges?

Many thanks
The arrivals lounge is closed as of 5 November
https://www.cathaypacific.com/cx/en_...e-arrival.html
Time to Win: CX HKG Arrival Lounge Closing on 5 Nov 2018
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Old Nov 24, 18, 6:36 pm
  #1488  
 
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Originally Posted by fluffymitten View Post

Looking to leave some hand luggage there while my partner and I spend some of our 10 hour layover in the city.
You can store hand luggage in a locker facility located between T1 and T2 (directly underneath the Airport Express which I assume you'll be using to go to town). Secure, highly convenient location and very cheap, $1.50 USD an hour.

HKIA Left Luggage
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Old Nov 25, 18, 4:04 am
  #1489  
 
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Smile

Originally Posted by KARFA View Post
Originally Posted by QRC3288 View Post
You can store hand luggage in a locker facility located between T1 and T2 (directly underneath the Airport Express which I assume you'll be using to go to town). Secure, highly convenient location and very cheap, $1.50 USD an hour.

HKIA Left Luggage
Thanks both.

I found a news article on the lounge closing; interesting that it doesn't show at all on the Cathay UK site, no wonder I couldn't find it!

I assumed there would be a place to leave luggage, just seemed to recall the Arrivals lounge would do it for free But as we'll only have about 5 hours in the city, the cost isn't going to break the bank.
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Old Dec 4, 18, 12:29 am
  #1490  
 
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Lounge access based on int'l segment - denied by PVG staff

My parents flew in Y from PVG-HKG and then J/F from HKG-LAX. The two flights were on the same day but on different tickets. Cathay check-in staff at PVG denied them lounge access at PVG (but my parents did receive their HKG-LAX boarding passes). Was this a mistake, as I interpret it based on the Oneworld lounge access rules? -

Connecting between oneworld marketed and operated flights:
  • First and Business Class customers connecting on the same day of travel, or before 6am the following day, can access the lounge when travelling between an international long haul (a oneworld international long haul flight is defined as an international flight marketed and operated by any oneworld carrier with a scheduled flight time longer than 5 hours) and an international short haul or domestic flight (and vice-versa).
  • Lounge access will be determined on the international long haul ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight.
  • You must be prepared to show your boarding pass or itinerary showing travel in First or Business class on the international long haul flight, in order to access the lounge before your international short haul or domestic flight.
https://www.oneworld.com/ffp/lounge-access
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Old Dec 4, 18, 12:43 am
  #1491  
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Marginal case as PVG lounge is now a contract lounge
https://www.cathaypacific.com/cx/en_...l-airport.html
https://www.oneworld.com/ffp/lounge-...eaccess/PVG/-1
so OW access rules are not necessarily honoured.
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Old Dec 9, 18, 10:43 pm
  #1492  
 
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Originally Posted by percysmith View Post
Marginal case as PVG lounge is now a contract lounge
https://www.cathaypacific.com/cx/en_...l-airport.html
https://www.oneworld.com/ffp/lounge-...eaccess/PVG/-1
so OW access rules are not necessarily honoured.
I read your link and it states that contract lounges have the discretion to reject anyone (during busy times).

At PVG, the CX check-in agent provides the lounge invite and they should follow OW rules.

Just making sure since I'm going to feedback to Cathay that their PVG staff need to follow rules.

Last edited by eethan; Dec 9, 18 at 10:49 pm
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Old Dec 9, 18, 11:15 pm
  #1493  
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Originally Posted by eethan View Post
At PVG, the CX check-in agent provides the lounge invite and they should follow OW rules.
Even if Rupert Hogg hands you an invite to a contract lounge, that does not turn the contract lounge into a OW lounge.
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Old Dec 10, 18, 12:27 am
  #1494  
 
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Originally Posted by eethan View Post
I read your link and it states that contract lounges have the discretion to reject anyone (during busy times).

At PVG, the CX check-in agent provides the lounge invite and they should follow OW rules.

Just making sure since I'm going to feedback to Cathay that their PVG staff need to follow rules.
CX is the one that needs to follow oneworld rule and is obliged to give PVG contract lounge invite. Oneworld rule does not apply to the lounge in the sense that, if you took JL Y to NRT (I know different terminals, just theoretically) and then connect to JL or AA J to the US, you cannot cite OW rule and ask to enter the lounge contracted by CX.
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Old Dec 10, 18, 10:44 am
  #1495  
 
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I have a morning CX y flight HKG To PVG, connecting to a 01:55 flight that night PVG to LHR BA J
different tickets
can i use the lounge in HKG before the cx flight?
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Old Dec 10, 18, 11:08 am
  #1496  
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Yes, according to the rules here: https://www.oneworld.com/ffp/lounge-access
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Old Dec 11, 18, 12:18 am
  #1497  
 
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Originally Posted by eethan View Post
My parents flew in Y from PVG-HKG and then J/F from HKG-LAX. The two flights were on the same day but on different tickets. Cathay check-in staff at PVG denied them lounge access at PVG (but my parents did receive their HKG-LAX boarding passes). Was this a mistake, as I interpret it based on the Oneworld lounge access rules? -

Connecting between oneworld marketed and operated flights:
  • First and Business Class customers connecting on the same day of travel, or before 6am the following day, can access the lounge when travelling between an international long haul (a oneworld international long haul flight is defined as an international flight marketed and operated by any oneworld carrier with a scheduled flight time longer than 5 hours) and an international short haul or domestic flight (and vice-versa).
  • Lounge access will be determined on the international long haul ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight.
  • You must be prepared to show your boarding pass or itinerary showing travel in First or Business class on the international long haul flight, in order to access the lounge before your international short haul or domestic flight.
https://www.oneworld.com/ffp/lounge-access
I believe they should have been able to access the lounge. Someone with more knowledge please correct me if im wrong, but I believe CX/KA's PVG staff are mostly outsourced. I have had my fair share of horror stories when flying out of PVG. Good to hear the lounge is being renovated since it is one of the worst cx owned lounges out there!

Originally Posted by ernestnywang View Post
CX is the one that needs to follow oneworld rule and is obliged to give PVG contract lounge invite. Oneworld rule does not apply to the lounge in the sense that, if you took JL Y to NRT (I know different terminals, just theoretically) and then connect to JL or AA J to the US, you cannot cite OW rule and ask to enter the lounge contracted by CX.
I think you should have access to any one world lounge even if 1st flight is in Y as long as you are flying the same day. correct me if im wrong?

oneworld lounge access for First Class or Business Class customers

Indulge yourself before departure in a wider range of airport lounges when you fly First Class or Business Class with any oneworld member airline.
  • Customers flying First or Business Class have access to the equivalent class of lounge regardless of their frequent flyer status. First Class passengers may use a Business Class or frequent flyer lounge if a First Class lounge is not available.
  • First Class passengers may invite one guest to join them in the lounge. The guest must also be travelling on a flight operated and marketed by a oneworld airline.
  • Connecting between oneworld marketed and operated flights:
    • First and Business Class customers connecting on the same day of travel, or before 6am the following day, can access the lounge when travelling between an international long haul (a oneworld international long haul flight is defined as an international flight marketed and operated by any oneworld carrier with a scheduled flight time longer than 5 hours) and an international short haul or domestic flight (and vice-versa).
    • Lounge access will be determined on the international long haul ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight.
    • You must be prepared to show your boarding pass or itinerary showing travel in First or Business class on the international long haul flight, in order to access the lounge before your international short haul or domestic flight.
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Old Dec 11, 18, 6:31 am
  #1498  
 
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Any recommendations on the best lounge to use in SFO. We will be flying on JAL business connecting to HND. I've seen pictures of their lounge and it does not seem desirable at all. Any chance we are eligible to go anywhere else? Thanks.
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Old Dec 11, 18, 6:51 am
  #1499  
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Originally Posted by randomeejit View Post
I believe they should have been able to access the lounge. Someone with more knowledge please correct me if im wrong, but I believe CX/KA's PVG staff are mostly outsourced. I have had my fair share of horror stories when flying out of PVG. Good to hear the lounge is being renovated since it is one of the worst cx owned lounges out there!



I think you should have access to any one world lounge even if 1st flight is in Y as long as you are flying the same day. correct me if im wrong?
My experience at PVG is different to yours. In dozens of flights out of there on CX and KA they have always been just fine.

Ordinarily the OP should get lounge access connecting to a long haul, but in this case there is no oneworld lounge in PVG as it's closed for renovations. There is a contract lounge, but given the number of pax in biz class and other elites it is possible the contract lounge was at capacity.
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Old Dec 11, 18, 1:28 pm
  #1500  
 
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Originally Posted by randomeejit View Post
I believe they should have been able to access the lounge. Someone with more knowledge please correct me if im wrong, but I believe CX/KA's PVG staff are mostly outsourced. I have had my fair share of horror stories when flying out of PVG. Good to hear the lounge is being renovated since it is one of the worst cx owned lounges out there!



I think you should have access to any one world lounge even if 1st flight is in Y as long as you are flying the same day. correct me if im wrong?

oneworld lounge access for First Class or Business Class customers

Indulge yourself before departure in a wider range of airport lounges when you fly First Class or Business Class with any oneworld member airline.
  • Customers flying First or Business Class have access to the equivalent class of lounge regardless of their frequent flyer status. First Class passengers may use a Business Class or frequent flyer lounge if a First Class lounge is not available.
  • First Class passengers may invite one guest to join them in the lounge. The guest must also be travelling on a flight operated and marketed by a oneworld airline.
  • Connecting between oneworld marketed and operated flights:
    • First and Business Class customers connecting on the same day of travel, or before 6am the following day, can access the lounge when travelling between an international long haul (a oneworld international long haul flight is defined as an international flight marketed and operated by any oneworld carrier with a scheduled flight time longer than 5 hours) and an international short haul or domestic flight (and vice-versa).
    • Lounge access will be determined on the international long haul ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight.
    • You must be prepared to show your boarding pass or itinerary showing travel in First or Business class on the international long haul flight, in order to access the lounge before your international short haul or domestic flight.
PVG/SHA staff is technically outsourced except it is outsouced to a JV of CX and CA! They have no excuse to be ignorant of CX or OW rules.

You are correct that in this case the pax should be given access to any OW J lounge (save for capacity restrictions), but only in the sense that the lounge is actually operated by an OW carrier. PVG currently has no lounge operated by an OW carrier, so eligible pax travelling on CX can only enter the lounge contracted by CX, etc.
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