New fees for changing award bookings
Sep 9, 2013, 3:05 am
#1
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Join Date: Dec 2004
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New fees for changing award bookings
Airline Award Ticket Re-booking
Applicable only to change of confirmed flight date or flight number for tickets issued on or after 8 October 2013, with the same itinerary, same airline, and same ticket expiry date. Charge per flight sector per passenger.
Applicable only to change of confirmed flight date or flight number for tickets issued on or after 8 October 2013, with the same itinerary, same airline, and same ticket expiry date. Charge per flight sector per passenger.
I hope this means that the online booking service is going to become much more functional after 8 October 2013, to include checking availability on OneWorld partners etc.
Last edited by sxc; Sep 9, 2013 at 3:13 am
, and I think the change fee should just be 10USD. Looking at other fees in terms of cash VS miles, it's always 100USD or 10,000miles. Why not make this 10USD or 1000 miles. Buu
Sep 9, 2013, 4:21 am
#4
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https://www.asiamiles.com/am/en/site/terms#25
Sep 9, 2013, 5:34 am
#5
Join Date: Mar 2009
Location: HKG
Programs: QF WP (OW Emerald)
Posts: 304
Per the website asiamiles.com it looks specific to phone bookings to me.
https://www.asiamiles.com/am/en/site/terms#25
https://www.asiamiles.com/am/en/site/terms#25
Sep 9, 2013, 6:27 am
#7
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And its change PER SECTOR PER PAX
I reckon we can throw in a fight, make news public, and make tons of comments
They might just about give in
And its change PER SECTOR PER PAX
I reckon we can throw in a fight, make news public, and make tons of comments
They might just about give in
Sep 9, 2013, 6:27 am
#8
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They havent notified us thru email either
They havent notified us thru email either
Sep 9, 2013, 7:39 am
#9
Join Date: May 2009
Location: Singapore
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Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 6_1 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10B142 Safari/8536.25)
And its change PER SECTOR PER PAX
I reckon we can throw in a fight, make news public, and make tons of comments
They might just about give in
And its change PER SECTOR PER PAX
I reckon we can throw in a fight, make news public, and make tons of comments
They might just about give in
Sep 9, 2013, 8:15 am
#13
Join Date: Dec 2003
Location: Hong Kong
Programs: CX Diamond / SQ Gold / Bonvoy Platinum / Hyatt Globalist / Hilton Gold
Posts: 1,098
Shame on them. Very bad for them to just sneak it in, and hope we don't notice it.
When credit cards do the same thing (like changing the redemptions from HK$12 : 1 Asia Mile to HK$15 : 1 Asia Mile), at least they send us something in the mail (albeit on a small slip of paper with super tiny size 6 font).
Perhaps this is a way for them to earn extra revenue, while decreasing workload of their call center staff.
I'll raise this at the DM luncheon on Wednesday. At least they should waive this fee for DM/GO.
When credit cards do the same thing (like changing the redemptions from HK$12 : 1 Asia Mile to HK$15 : 1 Asia Mile), at least they send us something in the mail (albeit on a small slip of paper with super tiny size 6 font).
Perhaps this is a way for them to earn extra revenue, while decreasing workload of their call center staff.
I'll raise this at the DM luncheon on Wednesday. At least they should waive this fee for DM/GO.
Sep 9, 2013, 8:38 am
#14
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,169
New fees for changing award bookings over the phone
Psychiatrist- please do bring this up at the luncheon!
And do let us know what you think the best follow up track would be.
Personally, I'd be fine with the change IF there was an option to do everything online for free....
And do let us know what you think the best follow up track would be.
Personally, I'd be fine with the change IF there was an option to do everything online for free....
Sep 9, 2013, 8:48 am
#15
Join Date: May 2009
Programs: BA- GGL, Hyatt-GLB, Marriott- AMB
Posts: 284
Yes, please do raise this at the luncheon!
Very bad taste...
Let them know SQ doesn't charge for Award Ticket Changes
Compared to AA, waived for P and EP, but $75, less than 21 days before flight.
Very bad taste...
Let them know SQ doesn't charge for Award Ticket Changes
Compared to AA, waived for P and EP, but $75, less than 21 days before flight.
Shame on them. Very bad for them to just sneak it in, and hope we don't notice it.
When credit cards do the same thing (like changing the redemptions from HK$12 : 1 Asia Mile to HK$15 : 1 Asia Mile), at least they send us something in the mail (albeit on a small slip of paper with super tiny size 6 font).
Perhaps this is a way for them to earn extra revenue, while decreasing workload of their call center staff.
I'll raise this at the DM luncheon on Wednesday. At least they should waive this fee for DM/GO.
When credit cards do the same thing (like changing the redemptions from HK$12 : 1 Asia Mile to HK$15 : 1 Asia Mile), at least they send us something in the mail (albeit on a small slip of paper with super tiny size 6 font).
Perhaps this is a way for them to earn extra revenue, while decreasing workload of their call center staff.
I'll raise this at the DM luncheon on Wednesday. At least they should waive this fee for DM/GO.