Amazing miles redemption IT change
Dec 21, 2012, 3:45 pm
#1
Original Poster
Join Date: Apr 2004
Location: Tokyo, Vancouver, Hong Kong, Dublin
Programs: CX DM
Posts: 880
Amazing miles redemption IT change
Previously on a roundtrip upgrade (e.g. HKG-YVR-HKG) if one of your segments is still waitlisted at the upgrade ticketing deadline (which may be set to some time that's quite a bit sooner than your travel commencement date), you'd be forced to issue a one-way ticket first, and then another should the waitlisted segment subsequently become available, with these two one-way upgrades costing extra miles over a round-trip upgrade.
Speaking with MPC today, the agent said this policy has now changed. Yes you'd still have to issue the one-way ticket first, but if waitlisted segment subsequently becomes available, as long as the miles are deducted from the same account, you need to pay only the additional miles necessary for a round-trip upgrade.
This applies even if a return segment upgrade (YVR-HKG) was confirmed after travel (HKG-YVR) has commenced. The system will deduct miles for the return as a one-way upgrade first, but you can call MPC to have them give a refund of miles charged in excess of what a round-trip upgrade would have costed !!
I thought this is truly amazing ! Borderline unbelievable for CX IT to be able to do this !!!
Speaking with MPC today, the agent said this policy has now changed. Yes you'd still have to issue the one-way ticket first, but if waitlisted segment subsequently becomes available, as long as the miles are deducted from the same account, you need to pay only the additional miles necessary for a round-trip upgrade.
This applies even if a return segment upgrade (YVR-HKG) was confirmed after travel (HKG-YVR) has commenced. The system will deduct miles for the return as a one-way upgrade first, but you can call MPC to have them give a refund of miles charged in excess of what a round-trip upgrade would have costed !!
I thought this is truly amazing ! Borderline unbelievable for CX IT to be able to do this !!!
Dec 25, 2012, 11:19 pm
#6
Join Date: Jun 2000
Location: 35,000 Ft above Earth
Programs: UA Prem Plat, CX MPC Silver, CI Dynasty Gold; HHonors Gold, Marriott Gold, SPG, IHG Ambassador
Posts: 684
This IS good news. ^ Previously I've always felt gypped when the wait-listed segment became available and two one-way upgrade miles were still deducted rather than as one round-trip. This is indeed an improvement.
Dec 26, 2012, 3:54 am
#7
Join Date: Nov 2002
Location: Japan
Programs: NH Diamond, JL JGC Diamond, BA Gold Guest List(Gold for life), CX Diamond
Posts: 1,580
This applies even if a return segment upgrade (YVR-HKG) was confirmed after travel (HKG-YVR) has commenced. The system will deduct miles for the return as a one-way upgrade first, but you can call MPC to have them give a refund of miles charged in excess of what a round-trip upgrade would have costed
HKG(CX)FUK(JL)ITM(JL)HND(CX)HKG (one ticket)
HKG-FUK U class confirmed.
But, HND-HKG waitlisted.
An angent says difference between two one-way and roundtrip upgrades will be refunded if HND-HKG confirmed and award issued even after HKG-FUK flown.
Dec 26, 2012, 11:27 am
#9
Join Date: Feb 2000
Location: HKG
Programs: CX DM, NH Plat, SPG Lifetime Plat, Hyatt Plat
Posts: 402
worked a charm for HKG-Lhr j to F upg
Did this just before the hols. Agents were aware of new policy and indeed called me when second flight cleared both to let me know and confirm that only the round trip points would be debited from my am acct. good service CX- but then again I am DM.
Jan 17, 2013, 9:26 pm
#10
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,230
Jan 20, 2013, 5:03 am
#11
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Jan 20, 2013, 1:04 pm
#12
Suspended
Join Date: Jun 2012
Posts: 3,513
Try QF and see what their lottery upgrade process is like. CX is already quite generous in this area compare to other oneworld airlines