ok... what happened to CX MPO procedure....
Sep 4, 2012, 4:17 pm
#1
Original Poster
Join Date: May 2009
Posts: 6,978
ok... what happened to CX MPO procedure....
Just called in to guaranteed a Y seat, the agent picked up right away, and then put me on hold for a good 5-6 minutes before coming back to me and said, "ok, it's done for you Mr. X"...
What happened! In the past it's one second and done!
What happened! In the past it's one second and done!
Sep 4, 2012, 4:19 pm
#2
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
Did you call the English or Cantonese line?
Sep 4, 2012, 4:34 pm
#4
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
Sep 4, 2012, 4:50 pm
#5
Join Date: Oct 2011
Location: Sydney, Australia
Programs: CX GO by flying, ex-QF PS, AMEX Platinum, CA & KrisFlyer Nobody
Posts: 525
Sep 4, 2012, 6:01 pm
#6
Join Date: Jun 2007
Location: Sydney
Programs: JL Sapphire, Aegean Gold, Accor Platinum, HHonours Gold
Posts: 785
I changed the date on a Y+ ticket, same flight, same seat, just different date. The guy at the other end took 15 min and had to have a number of breaks while he checked with his supervisor. I wonder what happens with more complaex tasks. Yes, it was the English line.
Sep 4, 2012, 7:19 pm
#7
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
There were a few times that I had to wait for two hours for seat guarantee. In each case, the agent submitted the request to the other department and told me when it would be done.
I suspect it depends on the load.
I suspect it depends on the load.
Sep 4, 2012, 9:47 pm
#9
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Let Cathay Boy blows off some steam. I believe he is still angry because the Chef gets away with HKD$40,000.Beside - depending on which Starbucks you go, 5 minutes are good enough to get a latte.
Sep 4, 2012, 10:33 pm
#10
Join Date: Nov 2002
Location: Japan
Programs: NH Diamond, JL JGC Diamond, BA Gold Guest List(Gold for life), CX Diamond
Posts: 1,580
In my case, an agent refused to make simple flight change of my last segment(1st segment already flawn), and said I need to call e-service centre because of reservation was made by on-line.