Premium Economy - beware of equipment changes
Jul 4, 2018, 8:36 am
#46
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,166
i think protocol is if booked on W or R then equipment swap will get automatic bump tp J cabin. but for E its case by case, down to L if u are nobody and dont complain but if you make a fuss very likely put bsck to J
Jul 5, 2018, 9:34 pm
#47
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
E should be treated like W R after those that are booked into that fare class are accommodated. Instead, I booked E but was reclassified as L. Would W and R be reclassified as J?
Jul 5, 2018, 10:13 pm
#48
Join Date: Dec 2015
Location: TPE
Programs: CX Silver
Posts: 146
On the return flight from Europe, perhaps due to EC261/2004 regulations, E was automatically rebooked into I after aircraft swap on the HKG-TPE sector.
My 2 cents would be to make some noise when it is not proactively offered.
Jul 6, 2018, 2:01 am
#50
Join Date: Mar 2018
Programs: CX Gold, KE Morning Calm, Marriott Titanium
Posts: 97
I booked PEY for my flight to Seoul and on the day I flew, CX sent me a notification that due to aircraft rotation, they re-booked me to Y. Eventually I got a refund from BA avios (Its a redemption ticket), During my check-in, I got op-up to J. (FYI - MPC Go) Maybe I am just lucky.
Jul 6, 2018, 11:58 pm
#51
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
So… I'm currently booked in 773 ER and my flight looks like CX is going for gold with over selling...
Seats are blocked in Y, PE and J but they're still selling tickets with dummy bookings I've done for the past two days. How does CX handle this type overselling? I am curious to know if I'll be offered a different flight they have on the same day at any moment. Or if they just start farming people out to OW flights that will route them accordingly.
My flight is the nonstop to SFO. I picked CX over AA just to avoid the transfer to LAX. God forbid I'm routed on the DFW flight too.. LOL
Seats are blocked in Y, PE and J but they're still selling tickets with dummy bookings I've done for the past two days. How does CX handle this type overselling? I am curious to know if I'll be offered a different flight they have on the same day at any moment. Or if they just start farming people out to OW flights that will route them accordingly.
My flight is the nonstop to SFO. I picked CX over AA just to avoid the transfer to LAX. God forbid I'm routed on the DFW flight too.. LOL
Jul 8, 2018, 10:48 am
#52
Join Date: May 2015
Location: WAS, SZX, HKG
Programs: AS MVP Gold 75K, CX Green
Posts: 735
So… I'm currently booked in 773 ER and my flight looks like CX is going for gold with over selling...
Seats are blocked in Y, PE and J but they're still selling tickets with dummy bookings I've done for the past two days. How does CX handle this type overselling? I am curious to know if I'll be offered a different flight they have on the same day at any moment. Or if they just start farming people out to OW flights that will route them accordingly.
My flight is the nonstop to SFO. I picked CX over AA just to avoid the transfer to LAX. God forbid I'm routed on the DFW flight too.. LOL
Seats are blocked in Y, PE and J but they're still selling tickets with dummy bookings I've done for the past two days. How does CX handle this type overselling? I am curious to know if I'll be offered a different flight they have on the same day at any moment. Or if they just start farming people out to OW flights that will route them accordingly.
My flight is the nonstop to SFO. I picked CX over AA just to avoid the transfer to LAX. God forbid I'm routed on the DFW flight too.. LOL
Usually if they are still selling ticket, they are reasonably confident that they can address overselling in a cabin by op-ups. So they will move people from Y to Y+, Y+ to J and J to F. As a result, I have rarely seen any time when CX is really dumping pax to another flight or carrier due to overselling
Jul 11, 2018, 9:24 am
#53
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
The next time you have the opportunity with CX, just take a look at the signage they have up at check-in and in the boarding queue lines.
You our will notice that on Business class signs, there is a OWE and OWS. But there's also OWE designations on first class signs too.
I placed muself self in the correct lines when departing ICN and HKG even though there was F service on my flights.
You our will notice that on Business class signs, there is a OWE and OWS. But there's also OWE designations on first class signs too.
I placed muself self in the correct lines when departing ICN and HKG even though there was F service on my flights.
Jul 21, 2018, 6:47 pm
#54
Join Date: Nov 2006
Programs: AA MM PP, MR LT Plat, Globalist
Posts: 999
Legrests at every seat?
Is it commonplace now for 777s to have legrests at every seat? I can't tell if my flight is the 77G or 77K (w/ new 10-across Y config) - I assume the 77K's are guaranteed to have 100% legrests.
Jul 30, 2018, 11:18 am
#55
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
Had E class booked into L once on the first sector of a TPE-HKG-xxx flight, called and emailed for about 1 week before they relented and re-booked into I.
On the return flight from Europe, perhaps due to EC261/2004 regulations, E was automatically rebooked into I after aircraft swap on the HKG-TPE sector.
My 2 cents would be to make some noise when it is not proactively offered.
On the return flight from Europe, perhaps due to EC261/2004 regulations, E was automatically rebooked into I after aircraft swap on the HKG-TPE sector.
My 2 cents would be to make some noise when it is not proactively offered.
Got a reply back from CX this weekend (within their 10 business days statement) after making a little noise and received a $100 credit as the price difference between PE and Y. (We all know that's not the truth.) Also CX basically told me to contact AA to see if they'd credit me accordingly. I'll do that and call it quits after that. Wondering, if, and it's a big if, I book next trip in R or W, and there's a swab and no PE on aircraft, will I be booked into J. But for the moment, no more CX even though their nonstop is convenient from SFO to HKG. But with me now having to go back to ICN next month, I'm looking at Japan Airlines instead. Mixing things up a bit this time.
Jul 30, 2018, 11:32 am
#56
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
Got a reply back from CX this weekend (within their 10 business days statement) after making a little noise and received a $100 credit as the price difference between PE and Y. (We all know that's not the truth.) Also CX basically told me to contact AA to see if they'd credit me accordingly. I'll do that and call it quits after that. Wondering, if, and it's a big if, I book next trip in R or W, and there's a swab and no PE on aircraft, will I be booked into J. But for the moment, no more CX even though their nonstop is convenient from SFO to HKG. But with me now having to go back to ICN next month, I'm looking at Japan Airlines instead. Mixing things up a bit this time.
Jul 30, 2018, 4:47 pm
#57
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
For what it's worth, I sent a brief message to AA and am hoping for the best at this point. Otherwise, I'm avoiding CX unless it's just SFO-HKG-SFO I need/ want to book PE. Doubt they're not flying PE on that routing. ICN is the latest addition to my SFO-Asia routing.
Jul 30, 2018, 5:12 pm
#58
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
AC swap is more of a SH/regional thing, which is consistent with our experiences. I would not worry about LH AC swap at all. Trust me, in this specific area CX knows what they are doing, LH PEY and Y are quite different regardless of 359 or 77W.
And to get back to the missing reply above, the reason why I did not get asked to move to the red sign (F/OWE/MPC DM) is that I was already lined up at that sign, every single time (unless no OWE sign such as EWR).
Last edited by andersonCooper; Jul 30, 2018 at 5:21 pm
Aug 14, 2018, 12:26 pm
#59
Join Date: Feb 2002
Location: MSP/BUF/BNA/LFT
Programs: AA Plat, Priority Club Gold, Choice Privileges Gold
Posts: 1,224
When does CX actually load the aircraft swap? I just received an email that I was upraded from E to I on a regional flight a few months away but the aircraft is still showing as a 359 with the 359 seat map.
Aug 14, 2018, 3:22 pm
#60
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
Wait a couple days when you receive the apology and re-ticketing email. Same thing for me, 359 seat map first, then back to 773.