OLCI problems at Check-in counters in SIN

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Jul 1, 2012, 8:22 pm

FlyPointyEnd

Original Poster

Join Date: Sep 2011

Location: MNL

Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist

Posts: 2,284

OLCI problems at Check-in counters in SIN

I had to wait for 10 minutes or so while the agent figures out whats happening to my booking on CX734. Apparently because I did OLCI after printing my BP, my name disappears from the manifest. I tried checking through the mobile app and it said that I'm on standby. The agent told me its been happening since 3am and they always had to override everything. She couldn't even look up what BN I was on.

Jul 1, 2012, 9:58 pm

CPwingwalker

Join Date: Feb 2000

Location: HKG

Programs: CX DM, NH Plat, SPG Lifetime Plat, Hyatt Plat

Posts: 402

Same in TPE on 1 Jul

Counter checkin at TPE on morning of 1 Jul was chaos. Caused our overbooked 747 to be delayed 30 min and pilot was quite clear about where the blame lay: " sorry folks but the IT system for check-in crashed and ground agents have been working had to manually process passengers. Unfortunately that is the cause of our delay this morning." Nothing like a plain truth pilot!! Good on him.

Jul 1, 2012, 10:06 pm

ChrisLi

Join Date: Jan 2008

Location: Hong Kong

Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL

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That's probably contribute to my op up from PVG as well ....

I booked on KA 809(20:30), jump on CX 369(17:35) and end up delay to depart 19:30

Jul 2, 2012, 12:07 am

kevkmkwok

Join Date: Oct 2008

Programs: CX DM

Posts: 81

Could it be related to this?

Quote:

Global Altea outage.

Qantas has confirmed a global outage of Amadeus' Altea reservation system is the cause of chaos at check-in counters nationally for the airline on Sunday.

"Global issues with Altea system affecting check-in," Qantas said on its official Twitter page.

"Issue resolved and ports will be back online shortly. We're sorry for the inconvenience."

Apparently it is due to the extra second being added to to the world’s electronic clocks at midnight on Saturday.......

Jul 2, 2012, 9:23 am

B-HQC

Join Date: Jan 2005

Posts: 1,402

Yes, that's the reason. CX is on the same system.

Jul 2, 2012, 9:31 am

ChrisLi

Join Date: Jan 2008

Location: Hong Kong

Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL

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Wirelessly posted (iPhone 4: Mozilla/5.0 (Linux; U; Android 2.3.6; en-us; GT-I9210 Build/GINGERBREAD) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)

I think for check in they are still using the old system? I think i saw somewhere that the Feb cut off was only for reservation but not for airport operations.

Jul 2, 2012, 12:07 pm

ernestnywang

Join Date: Sep 2005

Location: TPE / HSZ

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Posts: 6,437

Quote:

Originally Posted by kesler.go

Apparently because I did OLCI after printing my BP, my name disappears from the manifest.

How did you OLCI after printing BP?

Jul 2, 2012, 12:13 pm

ernestnywang

Join Date: Sep 2005

Location: TPE / HSZ

Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National

Posts: 6,437

Quote:

Originally Posted by kevkmkwok

Could it be related to this?

Apparently it is due to the extra second being added to to the world’s electronic clocks at midnight on Saturday.......

Quote:

Originally Posted by B-HQC

Yes, that's the reason. CX is on the same system.

Quote:

Originally Posted by ChrisLi

They indeed are still using the old system for check-in, but there must be some link between Altéa and the check-in system to accommodate last minute bookings and requests, so I guess it remains a possibility.