Trying to book Asia Miles award on website - "we will call you in 7 days"
Feb 16, 2012, 12:44 pm
#1
Original Poster
Join Date: Jul 2006
Location: LIT
Programs: DL SkyMiles, AA, CX Asia Miles, United MileagePlus, HHonors
Posts: 243
Trying to book Asia Miles award on website - "we will call you in 7 days"
My Asia Miles expire on Feb 29, and last night I tried to book a roundtrip domestic ticket on American Airlines on the Asia Miles website. I got the message "one our agents will call you in 7 days to finalize the booking." Is that normal? What if it takes longer than 7 days with all the heavy customer service volume right now? Should I just go ahead and call Asia Miles (whenever I can get through eventually)? I just don't want my miles to expire before they can book it.
Feb 17, 2012, 12:33 am
#2
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,799
My Asia Miles expire on Feb 29, and last night I tried to book a roundtrip domestic ticket on American Airlines on the Asia Miles website. I got the message "one our agents will call you in 7 days to finalize the booking." Is that normal? What if it takes longer than 7 days with all the heavy customer service volume right now? Should I just go ahead and call Asia Miles (whenever I can get through eventually)? I just don't want my miles to expire before they can book it.
If you have status, and you can call at 2am, maybe you'll get through.
Feb 18, 2012, 6:11 pm
#4
Original Poster
Join Date: Jul 2006
Location: LIT
Programs: DL SkyMiles, AA, CX Asia Miles, United MileagePlus, HHonors
Posts: 243
Feb 19, 2012, 6:27 am
#5
Join Date: Jun 2005
Location: HKG
Posts: 1,505
Seems the call volume is exceptionally high lately.
Feb 19, 2012, 11:47 am
#7
Join Date: Dec 2008
Posts: 41
Cathay Pacific Award booking system down
FYI: the CX booking system for award travel booking has been down for the past week. Still not working when I checked this morning Sun 2/19. Problem due to CX changeover to the Amadeus system, I am told. Normal revenue Online bookings are working okay, however.
Feb 19, 2012, 2:07 pm
#8
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,799
It seems fine to me. What are you trying to book?
Feb 19, 2012, 6:23 pm
#10
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Feb 19, 2012, 8:21 pm
#12
Original Poster
Join Date: Jul 2006
Location: LIT
Programs: DL SkyMiles, AA, CX Asia Miles, United MileagePlus, HHonors
Posts: 243
I tried the toll-free U.S. Asia Miles number again tonight (1-866-892-2598), was on hold a few hours (using my speakerphone) with the normal hold music, then all of a sudden a man came on having a conversation in Chinese, but he couldn't hear me when I said "hello" repeatedly. Seemed like a casual conversation, but I could only hear him. I just hung up. Kinda strange. Anyone know what happened?
Feb 19, 2012, 10:11 pm
#13
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
Feb 20, 2012, 1:41 am
#14
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,799