Upgrading reservation systems
Jan 5, 2012, 7:53 am
#1
Original Poster
Join Date: Jun 2010
Location: LHR, PVG
Programs: DL PM, OZ DM+, CX DM, LH SEN
Posts: 183
Upgrading reservation systems
From the CX website:
Cathay Pacific and Dragonair will be upgrading our reservation systems in mid-February in order to ensure that we keep pace with our passengers’ travel requirements in the years to come.
During the period of system change, interim solutions will be put in place to minimise any impact to our passengers. We seek your understanding and patience for any inconvenience you may experience during the upgrade.
We will be providing more details in the coming weeks.
Does anyone know, or would like to speculate what the upgrade will entail (before they provide all the details!)
Is this just a simple IT upgrade or a radical overhaul of how reservations are made and processed? Will this impact award redemptions? Or is it just a bit of tinkering to ensure that passengers requests for meals/seats etc are processed in a more efficient manner?
Cathay Pacific and Dragonair will be upgrading our reservation systems in mid-February in order to ensure that we keep pace with our passengers’ travel requirements in the years to come.
During the period of system change, interim solutions will be put in place to minimise any impact to our passengers. We seek your understanding and patience for any inconvenience you may experience during the upgrade.
We will be providing more details in the coming weeks.
Does anyone know, or would like to speculate what the upgrade will entail (before they provide all the details!)
Is this just a simple IT upgrade or a radical overhaul of how reservations are made and processed? Will this impact award redemptions? Or is it just a bit of tinkering to ensure that passengers requests for meals/seats etc are processed in a more efficient manner?
Jan 5, 2012, 8:09 am
#2
Join Date: Jan 2008
Location: Hong Kong
Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL
Posts: 3,598
Wirelessly posted (iPhone 4: Mozilla/5.0 (iPad; CPU OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)
I think it is the cut over from CUPID to ABACUS
I think it is the cut over from CUPID to ABACUS
Last edited by ChrisLi; Jan 5, 2012 at 8:10 am
Jan 5, 2012, 11:05 am
#4
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
From the CX website:
Cathay Pacific and Dragonair will be upgrading our reservation systems in mid-February in order to ensure that we keep pace with our passengers’ travel requirements in the years to come.
During the period of system change, interim solutions will be put in place to minimise any impact to our passengers. We seek your understanding and patience for any inconvenience you may experience during the upgrade.
We will be providing more details in the coming weeks.
Does anyone know, or would like to speculate what the upgrade will entail (before they provide all the details!)
Is this just a simple IT upgrade or a radical overhaul of how reservations are made and processed? Will this impact award redemptions? Or is it just a bit of tinkering to ensure that passengers requests for meals/seats etc are processed in a more efficient manner?
Cathay Pacific and Dragonair will be upgrading our reservation systems in mid-February in order to ensure that we keep pace with our passengers’ travel requirements in the years to come.
During the period of system change, interim solutions will be put in place to minimise any impact to our passengers. We seek your understanding and patience for any inconvenience you may experience during the upgrade.
We will be providing more details in the coming weeks.
Does anyone know, or would like to speculate what the upgrade will entail (before they provide all the details!)
Is this just a simple IT upgrade or a radical overhaul of how reservations are made and processed? Will this impact award redemptions? Or is it just a bit of tinkering to ensure that passengers requests for meals/seats etc are processed in a more efficient manner?
Jan 5, 2012, 1:42 pm
#6
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,124
Jan 5, 2012, 7:16 pm
#7
Join Date: Sep 2009
Location: HKG, BOS
Programs: CX SL, AB Gold, AF/KL FB Silver, HU/HX Silver, SPG Gold
Posts: 2,596
It's the PSS upgrade. They've been talking about it in CXWorld for the past few months.
http://www.cathaypacific.com/cpa/en_...centre/cxworld
http://www.cathaypacific.com/cpa/en_...centre/cxworld
Jan 6, 2012, 6:44 pm
#9
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,527
From speaking to someone who's working on this project, my understanding is that CX cannot begin to sell Premium Economy seats until this migration from CUPID to Amadeus is completed.
Jan 7, 2012, 5:14 am
#11
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,157
The last round of "upgrades" pretty much eliminated the ability to actually, ahem, use your Asia Miles for upgrades unless you purchased a ticket already. Kind of pointless if you would only buy a ticket if you could upgrade...
I'm not hopeful on whatever it is they'll be doing. CX isn't know for its IT capabilities.
I'm not hopeful on whatever it is they'll be doing. CX isn't know for its IT capabilities.
Jan 8, 2012, 11:19 am
#12
Join Date: May 2003
Location: PDX USA
Programs: AS MVPG, AA, BA, SPG Gold, HHonors Gold, Hyatt Platinum, IHG, Hertz 5*
Posts: 690
For those of us with award reservations booked long ago (using miles from one of CX's partners, AS), should we expect our reservations to be negatively impacted in any way (I.e., cancelled, missing, seat assignments dropped, etc)? Will this change how we're able to access our bookings online at their website?
Guess I'll have to be vigilant in checking our reservations daily.
Guess I'll have to be vigilant in checking our reservations daily.
Jan 8, 2012, 3:27 pm
#14
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,124
Jan 8, 2012, 5:14 pm
#15
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
The last round of "upgrades" pretty much eliminated the ability to actually, ahem, use your Asia Miles for upgrades unless you purchased a ticket already. Kind of pointless if you would only buy a ticket if you could upgrade...
I'm not hopeful on whatever it is they'll be doing. CX isn't know for its IT capabilities.
I'm not hopeful on whatever it is they'll be doing. CX isn't know for its IT capabilities.