Verify credit card?
Nov 21, 2010, 2:09 pm
#1
Original Poster
Join Date: Feb 2003
Location: New York, NY, USA
Programs: SPG GL, AA GL
Posts: 2,591
Verify credit card?
I bought ticket online for my parents on my AMEX. They'll be flying from HKG and I'm in US. How can I verify my credit card without heading out to airport? Google says CX has NYC office on 5th Ave, but I can't find any official listing on CX.com.
Nov 21, 2010, 4:05 pm
#2
Join Date: Aug 2010
Programs: AA,CX, BA, Priority Club, SPG, Hilton
Posts: 1,397
It happened to me 2 years ago, maybe 3. Don't go there (5th ave), I went there, and they said they moved to airport "years" ago. Eventually, I found out I should just went to the airport, much faster than keep waiting long the SFO, HKG service line rep "tried" to find out where I should go. And yes, the airport rep can put it on the note, and no problem whatsoever.
Nov 21, 2010, 4:23 pm
#4
Join Date: Aug 2010
Programs: AA,CX, BA, Priority Club, SPG, Hilton
Posts: 1,397
I personally went there, and the security warned me that it's not open to public, anyway, I went up, and someone opened the door and told me the ticketing office moved years ago. So, I don't think you should try.
Nov 21, 2010, 6:00 pm
#5
Join Date: Mar 2010
Location: New York
Programs: AAdvantage, BA Executive Club, CX MPC, Marriot Rewards, Priority Club
Posts: 144
Yes, there is still an office on 5th Ave (near 43rd St) but you will NOT be able to verify your credit card there. I went there in January & the CX staff told me that I have to do it at the airport. That office serve different purpose.
Nov 21, 2010, 6:02 pm
#6
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Like most airlines in USA, the only CX ticketing offices are at the airports.
Nov 21, 2010, 7:42 pm
#7
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
Otherwise you might just have to head out to the airport for this!
Nov 21, 2010, 8:23 pm
#9
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
Nov 21, 2010, 9:27 pm
#10
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,527
Two things to note:
1) If the transaction is done using 3D Auth like Verified by Visa or MasterCard SecureCode, then no need to show any card during checkin, even for third party tickets.
2) I've been travelling with someone before where they were asked to show the card used to book, and they did not have it with them. In that case, at the Airport Express in HK, they sent us to the ticketing desk and asked to pay again with another credit card and then refunded the original payment method.
1) If the transaction is done using 3D Auth like Verified by Visa or MasterCard SecureCode, then no need to show any card during checkin, even for third party tickets.
2) I've been travelling with someone before where they were asked to show the card used to book, and they did not have it with them. In that case, at the Airport Express in HK, they sent us to the ticketing desk and asked to pay again with another credit card and then refunded the original payment method.
Nov 21, 2010, 9:41 pm
#11
Join Date: Aug 2010
Programs: AA,CX, BA, Priority Club, SPG, Hilton
Posts: 1,397
Two things to note:
1) If the transaction is done using 3D Auth like Verified by Visa or MasterCard SecureCode, then no need to show any card during checkin, even for third party tickets.
2) I've been travelling with someone before where they were asked to show the card used to book, and they did not have it with them. In that case, at the Airport Express in HK, they sent us to the ticketing desk and asked to pay again with another credit card and then refunded the original payment method.
1) If the transaction is done using 3D Auth like Verified by Visa or MasterCard SecureCode, then no need to show any card during checkin, even for third party tickets.
2) I've been travelling with someone before where they were asked to show the card used to book, and they did not have it with them. In that case, at the Airport Express in HK, they sent us to the ticketing desk and asked to pay again with another credit card and then refunded the original payment method.
But normally, we don't want our parent pay for it.
Nov 22, 2010, 8:42 am
#13
Original Poster
Join Date: Feb 2003
Location: New York, NY, USA
Programs: SPG GL, AA GL
Posts: 2,591
This is nuts. CX still treats internet transaction like it's 1994. What happens if I don't live in NY? Fly to JFK just to show them the card?
And I've been trying to call the 800# for 30 minutes, busy tone. ;(
And I've been trying to call the 800# for 30 minutes, busy tone. ;(
Nov 22, 2010, 9:31 am
#14
Join Date: Aug 2010
Programs: AA,CX, BA, Priority Club, SPG, Hilton
Posts: 1,397
What's the purpose to keep calling them as they can't help you over the phone. Just take the advise from midlevels.
Nov 22, 2010, 9:37 am
#15
Join Date: Dec 2006
Location: HKG
Programs: CXDM, SQ Gold, SPG, HHonors and Shangri-La
Posts: 551