Downgrade compensation
Dec 26, 2017, 6:02 am
#1
Original Poster
Join Date: Jun 2017
Location: South London
Programs: British Airways Executive Club
Posts: 215
Downgrade compensation
What are you entitled to if you have purchased a ticket (cash) for an overbooked flight and as a result get downgraded? I have been offered a voucher valid for 2 years that I can exchange for an upgrade at check in if one is avaliable! Surely this isn't sufficient compensation?
Dec 26, 2017, 8:17 am
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
What is the routing. If an EU departure, you are entitled to a refund of 75% of the segment base fare, although no compensation.
The details really matter in these things and you show an EU location (at least until 2019).
The details really matter in these things and you show an EU location (at least until 2019).
Dec 26, 2017, 10:18 am
#4
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,394
Someone sued CX in the small claim court for the involuntary downgrade and requested for cash compensation of a % of the fare difference between F and J. But given you have accepted the upgrade voucher, it may be harder for you to build your case.
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Dec 26, 2017, 2:05 pm
#6
Original Poster
Join Date: Jun 2017
Location: South London
Programs: British Airways Executive Club
Posts: 215
From LHR to HKG. I have not accepted the voucher and it is not in addition to anything! If the voucher was an upgrade at time of booking it would probably be reasonable IMO.
Dec 26, 2017, 2:13 pm
#7
FlyerTalk Evangelist
Join Date: Aug 2009
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It all depends on what exactly OP has signed.
If OP has signed anything indicating this would be the sole and only compensation in lieu of the downgrade, then you are correct. In fact, there would be no case at all. However, AFAICT, this will not be the case.
Also - given CX as a HKSAR company, J ticket holding ending in PEY/Y? It could be potentially a Trade Description Ordinance violation IF CX does not properly remedy the situation.
Dec 26, 2017, 2:39 pm
#8
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
But I would accept the voucher also which normally won’t remove your entitlement to EC261 compensation as well. The voucher is valuable for a space available upgrade.
Dec 26, 2017, 6:40 pm
#9
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
What are you entitled to if you have purchased a ticket (cash) for an overbooked flight and as a result get downgraded? I have been offered a voucher valid for 2 years that I can exchange for an upgrade at check in if one is avaliable! Surely this isn't sufficient compensation?
Embarrassing this is how CX is conducting themselves.
Outports must be under pressure to improve their bottom line and are getting evaluated financially somehow. That's what I read into these anecdotes. The outports seem to be incentivized to "get away with what they can", even if that's not directly said in the KPI or report or whatever the order is from Hong Kong. It's possible headquarters is penalizing outports or something for running high costs, or the outports are given some budget target or something.
I heard about yet another anecdote about CX recently, this was at LAX and an executive at LA World Airports told me. Similar thing. 3 anecdotes in a few months after not hearing of any tells ms something is up.