Compensation for no IFE?
 

Hi guys

I didn't intend to ask for compensations. However, after I told my friend about my story YYZ-HKG trip in J with a non-working IFE, he told me to ask for compensations.
Do you think I will get anything? I asked for relocation but the flight was full that day. Nothing else offered.

I would ask.

Im not a CX regular, but it never hurts to ask with any airline. The worst that happens is they say no.

Compensation for that sort of thing, if given at all, tends to be a voucher good for in-flight duty free. Perhaps US$100.

CX very very rarely gives compensation. If they do, minimal amounts. :(

Wow, I sure hope you're the new CX public relations manager. This actually happened to my family once. One of my kid's IFE didn't work at all and she ended up having to watch over her sister's shoulder, and of course can't hear a thing. The FA rebooted her IFE 3 times and finally declared the system bad and apologized. An email to CX yields only a very apologetic but no compensation response.

but we traveled in Y, so many they will compensate J traveler.

Oh yes, sorry. I speak of J & F. Not sure about Y.

So is the email that I'm sending to just the usual MPC email?

It doesn't hurt to ask, 15+ hours without IFE can be dreadful. Please let us know how it turns out.

Just curious, did you buy a J ticket or was it an upgrade? I'm not sure that matters to CX but a customer of mine had that happened to him twice on UA from ORD-HKG. When it was an opup from J to F he got pretty much nothing but when it was a paid F fare, he got an upgrade certificate from J-F for his future travel on UA.

I have had non-operational IFE three times on CX, twice times while travelling in F from ICN to HKG, and on both flights I was flying on an AA award ticket. I was given $100USD inflight duty free vouchers on both flights, without asking for anything.

The third time was HKG to JFK in J, on a RTW ticket. It was out for the whole plane, and my wife and I were both given $250US vouchers I think (might have been 200).

It won't hurt to ask for something.
I think you'll find CX may well give you something for a 15+

http://www.cathaypacific.com/cpa/en_...tomerrelations

I'm sorry to hear that your IFE didn't work. Did you ask/ making complain to the flight manager on the plane. (usually the manager has the power to issue compensation)

Since your trip was already over, you can however write to the customer relation thru the link about, and I would also send a letter to them to show that you are loyal customer and hope them will fix that IFE in the future. and tell them what a disappointment once you found out the IFE is not working. (Something like that) I think they will give you some kind of offer for your next trip.

Wish you best of luck.

Thanks for the replies. I will let you guys know once I get a reply.
And yes, I was on a K ticket upgrade to J.
However, since my flight was in mid-Aug, I'm worried they will just ignore it...

Doesn't really make sense for UA to trreat him this way. If he was an opup from J-F then his original seat should have been in J in which case he should have gotten IFE also....they do have IFE in J class on UA don't they? So he should have been compensated as if he were a J passenger and not ignored completely.

Depends on the plane...UA new J does, old J doesn't.

In this case, I'm not sure. You definitely won the lottery getting the flat bed instead of the Y seat, even if AVOD doesn't work. In fact, it may not be a coincidence. That flight lands YYZ early in the morning (something like 5am), and departs 4.5 hours later. Given those hours, I doubt the A-team tech guys are working at YYZ. CX might've known the AVOD wasn't working in that seat (maybe it broke inbound to YYZ), but couldn't do a fix without delaying the flight, so moved J pax around and made sure an op-upped Y pax got that seat. Actually a pretty good move on CX's part if that's the case.

If you had paid, I would definitely think you deserve compensation...AVOD can be a definitive factor in choosing what airline to fly, and airlines use it to market and differentiate their offerings. However, op-up to the flat bed, to me the sleeping and comfort far outweighs having AVOD but being crammed in Y.