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-   -   No show fee (https://www.flyertalk.com/forum/cathay-pacific-cathay/990188-no-show-fee.html)

MilesBuzz Aug 31, 2009 5:45 am

No show fee
 
I intend to buy a rather cheap HKG-NRT-HKG. There's a no-show fee for this ticket (HK$600). Is this fee charged only for passengers intending to travel on the NRT-HKG leg but failed to show up on the original date? Suppose that I use only the HKG-NRT leg and forfeit the NRT-HKG leg. I suppose the no-show fee will not affect me since I purposely choose not to travel anyway?

Guy Betsy Aug 31, 2009 6:22 am

No show fee intended for people who book a date and when they can't travel, just don't bother showing up for the flight, instead of calling CX / travel agent to change date.

If you decide to only use the ticket as a oneway, and not bothering to ever use the return, then the no show fee won't apply to you. But best if you can call / advise CX to cancel that sector beforehand anyway.

midlevels Aug 31, 2009 8:29 am


Originally Posted by Guy Betsy (Post 12306757)
But best if you can call / advise CX to cancel that sector beforehand anyway.

From the CX addendum of stuff they add to the eticket PDFs (emphasis mine):

NO-SHOW Passengers - On most major airlines, including Cathay Pacific, a proportion of passengers who have booked seats do not present
themselves for their flight. These passengers are known as no-shows. Their number varies from route to route, but may be substantial.
If you have a booking on one of our flights but know that you are not going to be able to travel on that flights, please let us know as early as possible.

Knowing that you are not going to use your reservation, we can then offer the seat to another customer who otherwise would be unable to travel.
Remember that one day you may be the passenger needing a reservation on an already fully booked flight.

MilesBuzz Aug 31, 2009 6:19 pm

Ok....thanks for the advice.

kaka Sep 1, 2009 4:37 am

is it not for refunds? or would they call it cancellation charge?

Guy Betsy Sep 1, 2009 4:47 am

Its a no-show fee.

Say you booked to travel on 1st Sep. But decided not to travel on that day but didn't bother calling to tell CX.

On the 3rd, you call them to let them know that you'd like to change your ticket to 6th. CX will charge you the change fee in addition to the no-show fee cos you didn't bother calling ahead of time. Had you called and changed it before you were due to travel, you will only be charged the cancellation/change fee.

IncyWincy Dec 12, 2009 4:01 am

Are there no show fees for Business Class?
 
Are there no show fees for Business Class?
Or even first class?
Thanks.

christep Dec 12, 2009 8:08 am

Yes on some ticket types, no on others - you need to look at the fare rules of the ticket concerned.

Tuen Feb 21, 2010 7:54 am

If I issue a ticket in Taiwan, TPE/SYD D class;
TPE via HKG to SYD and return SYD to HKG, can't connect flight to TPE, is the no-show fee is apply?

ChrisLi Feb 21, 2010 8:21 am

It depends what cause your "No-show"

If it is a plane delay, mis-connect due to the airlines failure : No, normally they will auto re-allocate you on next avaliable flight

If it's you that caused the delay and missed connect (e.g. screw at the transit security, become one of those "airport uncle or aunt") : Yes

If you intentionally skip the last leg HKG - TPE and dump the ticket : No

Guy Betsy Feb 21, 2010 8:27 am


Originally Posted by Tuen (Post 13431740)
If I issue a ticket in Taiwan, TPE/SYD D class;
TPE via HKG to SYD and return SYD to HKG, can't connect flight to TPE, is the no-show fee is apply?

Can't connect or will you be missing flight?

If you're not using ticket... onwards to TPE, then its ok. If you are - later - then you might be imposed a NS fee but if your ticket allows changes , then you it's ok.

Tuen Feb 21, 2010 8:32 am

I skip the last leg to TPE and go home sleep.... :D

tylorcl Feb 22, 2010 1:51 am


Originally Posted by Tuen (Post 13431879)
I skip the last leg to TPE and go home sleep.... :D

So I guess the TPE-HKG-SYD-HKG-TPE fare should be far cheaper than One-way TPE--HKG + roundtrip between HKg and SYD. Otherwise, it does not make any sense to do so.

anne209 Mar 28, 2012 4:50 am

Hello I need your help. I missed my flight tonight because of car problem. I tried to call them but the office is closed. I still want to travel, what can I do to move my flight to following day?

anne209 Mar 28, 2012 4:54 am

Hello i missed my flight tonight because of car problem. I still want to travel. Can I just move it to next following day? I tried to call them but its closed. Please help. I need to this flight.

anne209 Mar 28, 2012 4:56 am


Originally Posted by ChrisLi (Post 13431838)
It depends what cause your "No-show"

If it is a plane delay, mis-connect due to the airlines failure : No, normally they will auto re-allocate you on next avaliable flight

If it's you that caused the delay and missed connect (e.g. screw at the transit security, become one of those "airport uncle or aunt") : Yes

If you intentionally skip the last leg HKG - TPE and dump the ticket : No

i missed my flight tonight because of car problem. I tried to call the office but its closed. What can I do to move this flight the ne t following day? I need to be in Phil within this week. Please HELP.

CrazyJ82 Mar 28, 2012 5:51 am

Others with more experience may be along later with a better answer, but since you seem to be in distress I'll try for a start:

Where did you miss your flight (what city are you flying out of) and where were you when you encountered the car trouble (ie, engine wouldn't start in your driveway, flat tire on the highway)? If I was flying out of an airport with CX flights departing after mine, like HKG, TPE, other places with multiple services, I probably would try to get to the airport if I could as soon as possible, if it's not hugely far from where you are. Assuming there are flights departing after yours, CX staff would still be around and you could try to talk to them directly and see if they could rebook you on a later flight. Even if it's inconvenient, it's better than having to wait on the phone for a long time given all the problems people are having getting through to an agent.

If you're flying from an airport with only one flight per day and you've missed that one, or if you live hours away from the airport, your best bet is probably to call as soon as their office opens in the morning.

A question for the experts -- does CX operate a flat-tire rule (sometimes airlines are lenient with change fees if they're convinced you tried to get to the airport on time but something went totally wrong) and if so, would the OP have to head to the airport asap to plead for a break on the no-show and/or change fees?

Anyway, OP, this is one person's opinion so you might also want to wait for some other experts to chime in with advice before deciding what to do.

ChrisLi Mar 29, 2012 10:23 am

Depends on your location and situation you can just go to airport the following day, explain the status and standby for the next flight out.

There may be some penalty but it's not the end of the world.

GrizShel Sep 6, 2012 9:27 am

What if I miss a flight because of a late arrival from another airline (AA) on another ticket? (in this case CX flight is a reward ticket from a third OneWorld airline). Would CX likely be willing to accommodate me on the next flight without penalty or would they want me to go back to the airline issuing the ticket (note that the ticket is all on CX metal)

ernestnywang Sep 6, 2012 8:27 pm


Originally Posted by GrizShel (Post 19265012)
What if I miss a flight because of a late arrival from another airline (AA) on another ticket? (in this case CX flight is a reward ticket from a third OneWorld airline). Would CX likely be willing to accommodate me on the next flight without penalty or would they want me to go back to the airline issuing the ticket (note that the ticket is all on CX metal)

CX is usually very accommodating in this kind of situation, especially if connecting from an OW FLT. However, being on separate TKTs means that there is no guarantee.

GrizShel Sep 6, 2012 8:35 pm

That's good to hear. I am going to try to put in a very long layover (maybe 5 or so hours) to at least minimize the chance of problems and leave me some time to try to work it out with CX if things still do go bad.

Also, does it make any difference if the ticket although all on CX metal is an award ticket issued on BA stock?

GrizShel Sep 17, 2012 3:03 pm

Due to some uncertainties haven't booked my ticket to get to my flight on CX out of chicago yet. Now I am trying to book with miles an award ticket but the only flight available is an AA flight that arrives at ORD at 1 PM - that gives 2:20 until the 3:20 PM departure for the ORD-HKG flight and only up to 50 minutes to change terminals and check-in if the flight is on-time and uncomfortably less time than that if the AA flight into ORD is delayed (that is unless online check-in usually works to print out boarding passes ahead of time?). The CX ticket is on BA stock even though it is all CX flights. I don't like having this short of a connection - but might be willing to risk it if (1.) online check-in usually works, and (2.) CX usually will at least try to put me on the next flight (unfortunately a day later out of ORD) if I miss it because of AA irrops on the earlier flight. Opinions?

PS - I should add that I think I can get away without checking luggage for this trip, so that makes the connection a little easier to accomplish if I am delayed getting into ORD.

ernestnywang Sep 18, 2012 12:53 am


Originally Posted by GrizShel (Post 19332071)
Due to some uncertainties haven't booked my ticket to get to my flight on CX out of chicago yet. Now I am trying to book with miles an award ticket but the only flight available is an AA flight that arrives at ORD at 1 PM - that gives 2:20 until the 3:20 PM departure for the ORD-HKG flight and only up to 50 minutes to change terminals and check-in if the flight is on-time and uncomfortably less time than that if the AA flight into ORD is delayed (that is unless online check-in usually works to print out boarding passes ahead of time?). The CX ticket is on BA stock even though it is all CX flights. I don't like having this short of a connection - but might be willing to risk it if (1.) online check-in usually works, and (2.) CX usually will at least try to put me on the next flight (unfortunately a day later out of ORD) if I miss it because of AA irrops on the earlier flight. Opinions?

PS - I should add that I think I can get away without checking luggage for this trip, so that makes the connection a little easier to accomplish if I am delayed getting into ORD.

2 definately, not sure about 1 but an experienced AAgent should be able to print you the BP. MCT in ORD is 90 min. so it is a legal transit.

Code:

T*CT-ORD/AACX/DI«
STANDARD.D/D...D/I...I/D...I/I. 
ONLINE    .50  1.15  1.30  1.30 
OFFLINE  .50  1.15  1.30  1.30 
** OR * ARE ALL 
**-CX DI  1.30 
AA-** DI SUP  FLT 5100 - 8399 - ALL


Guy Betsy Sep 18, 2012 11:33 am


Originally Posted by ernestnywang (Post 19334818)
2 definately, not sure about 1 but an experienced AAgent should be able to print you the BP. MCT in ORD is 90 min. so it is a legal transit.

Code:

T*CT-ORD/AACX/DI«
STANDARD.D/D...D/I...I/D...I/I. 
ONLINE    .50  1.15  1.30  1.30 
OFFLINE  .50  1.15  1.30  1.30 
** OR * ARE ALL 
**-CX DI  1.30 
AA-** DI SUP  FLT 5100 - 8399 - ALL


He means its an ILLEGAL transit !

GrizShel Sep 19, 2012 8:48 am


Originally Posted by Guy Betsy (Post 19337687)
He means its an ILLEGAL transit !

What exactly am I looking at in that printout? This is altogether 2:20 time, so it is technically 50 minutes over the 90 min. connection time minimum (?), albeit on a different ticket. However, when I went to book it the availability had disappeared, so back to the drawing board for me.

ernestnywang Sep 20, 2012 11:14 pm


Originally Posted by Guy Betsy (Post 19337687)
He means its an ILLEGAL transit !

If the transit time is 140 min, it is a legal transit.

ernestnywang Sep 20, 2012 11:15 pm


Originally Posted by GrizShel (Post 19343791)
What exactly am I looking at in that printout? This is altogether 2:20 time, so it is technically 50 minutes over the 90 min. connection time minimum (?), albeit on a different ticket. However, when I went to book it the availability had disappeared, so back to the drawing board for me.

1:30, which I have made bold for you.


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