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Expertflyer and CX seat availability
Is any one else struggling with expertflyer and inaccurate CX availability. It used to be spot on but the last 6 weeks, the availability shown on expertflyer is hardly ever correct, where as seatcounter is always 100% spot on, which is a shame as expertflyer is (or used to be) a fantastic tool.
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I don't use expertflyer, but I wonder if it's anything to do with CX backend changes? You may have noticed that the online booking tool changed recently, so maybe its something to do with that.
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Originally Posted by Siamstationed
(Post 10569604)
Is any one else struggling with expertflyer and inaccurate CX availability. It used to be spot on but the last 6 weeks, the availability shown on expertflyer is hardly ever correct, where as seatcounter is always 100% spot on, which is a shame as expertflyer is (or used to be) a fantastic tool.
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But OP seems to indicate that seatcounter is still good. Are seatcounter and EF polling from the same source?
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CX is now using dynamic availability through a combination of married segment control, point of sale availability, and journey data polling as part of their revenue management :td:
As such, the availability you see on ExpertFlyer may not be accurate. Married Segment Control = Availability is based on market (i.e. there may be availability for SYD-HKG-LHR [if requested together], but none if SYD-HKG and HKG-LHR are requested seperately). Point of Sale Availability = Availability is not available in certain inventory on the GDS sets of some travel agencies (in countries with high booking and cancelling without buying ticket etc.) Note: CX availability on AA.com is sometimes better. Journey Data Polling = Even thought availabilty is shown, the flight may come back as "uncomfirmable" just because the itinerary contains an "offensive" segment (causing CX to loose revenue due to a through are being sold rather than seperate tickets). These days, I have lost all hope on relying on availability displays for CX flights. The only way to know if there is availablity is to have a travel agent try and do a test booking to see the flights/dates you want come back as "confirmed". |
Originally Posted by Siamstationed
(Post 10569604)
Is any one else struggling with expertflyer and inaccurate CX availability. It used to be spot on but the last 6 weeks, the availability shown on expertflyer is hardly ever correct, where as seatcounter is always 100% spot on, which is a shame as expertflyer is (or used to be) a fantastic tool.
In the future please email us directly as soon as you find an issue, after all if we don't know there is a problem, we can't solve it. Thanks, -EFV |
Originally Posted by daniellam
(Post 10572521)
CX is now using dynamic availability through a combination of married segment control, point of sale availability, and journey data polling as part of their revenue management :td:
As such, the availability you see on ExpertFlyer may not be accurate. Married Segment Control = Availability is based on market (i.e. there may be availability for SYD-HKG-LHR [if requested together], but none if SYD-HKG and HKG-LHR are requested seperately). Point of Sale Availability = Availability is not available in certain inventory on the GDS sets of some travel agencies (in countries with high booking and cancelling without buying ticket etc.) Note: CX availability on AA.com is sometimes better. Journey Data Polling = Even thought availabilty is shown, the flight may come back as "uncomfirmable" just because the itinerary contains an "offensive" segment (causing CX to loose revenue due to a through are being sold rather than seperate tickets). These days, I have lost all hope on relying on availability displays for CX flights. The only way to know if there is availablity is to have a travel agent try and do a test booking to see the flights/dates you want come back as "confirmed". |
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