Online Check in Error Message
 

Any idea what this means?


System Error
We are unable to process your Check-In. Our records indicate a problem with the booked class of travel. Please call your local reservations office or travel agent to clarify the problem. (CKI-0360)

I don't knoe that error message, but I did notice that ever since CX changed their website backend, I have received online checkin errors after entering my passport details. However if I go back to the booking, the transaction was successful.

Same experience here too.

Ditto

Same Here. Like sxc says, when I go back to try again it already says I'm checked-in.

I've got the same experiences when checking in as MPC. However, when I was checking in for my friend who's a non-MPC, it was fine.

It seems CX has given up on its online customer interface. The revised booking engine is nothing but a complete sham.

I wanted to buy a C class ticket online (and earn bonus miles with Amex), however, it would only sell me a very restrictive D class. No option to pay and "upgrade" to a more flexible fare. FWIW, I ended up buying a J class ticket with Virgin.

same here.. had a few problems with online check in recently... a few times they even said my e-ticket was not found, etc.. but when I get to the airport, the checkin desk will tell me that I checked in online already and everything was fine...

First, Cathay seems far pickier on browser types than any other airline website I've ever used. Whne I select the Online Check-in tab, it says my browser (a Mozilla that's close to Firefox but a suite put together by someone else and thus identifies itself differently) is not supported, so forces me to use IE.

I had a Business award (U) booked with AA miles round-trip LAX-HKG. On the outbound, it gave some of error and said I couldn't check in online.

On the way back, it did allow me to check online (I was printerless at my hotel; my main point of online check-in was to choose a seat). It told me to go to a kiosk in B, but then the kiosk refused to print me a boarding pass, so I had to go to an agent anyway. (No one was in line at the Business check-in counter, and I was there way early, so that was ok. But it points out that one way or another, online check-in for me didn't work completely in either direciton.)

OLCI
 

I recently tried to OLCI a HKG-NRT leg. I got a "System Error" and was accused of not flying my sectors in the correct order (absolute nonsense).
When I checked manually at HKG I asked what the problem I was told that CX had re-issued my tickets. No further explanation.
Have further legs starting Sunday, so will see what happens when I try for that.

My friend who is a SL member, was trying to do a OLCI for flight on 11 June CX710 (booked in L class) via cx.com for SIN-HKG sector.

However, he encountered this error:
Due to certain flight changes, Online Check-In is not available. Proceed to the airport for Check-In.


He also realised that the pre-assigned seat that he has chosen online earlier is no longer registered under the booking record. Any idea what is the cause of this problem? He cannot pre-select any seat online now. Thanks.

Wirelessly posted (iPhone 3Gs: Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_3 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7E18 Safari/528.16)

As the message says, SIN is one of the popular lottery station that get frequent substitute aircraft, so if the aircraft changed and he seat is no longer avaliable your friend will need to grab his seat again with OLCI or upon check-in

BTW as others mentioned it can also a sign of op-up, good luck!

If it is an equipment change, he can call for an assigned seat again. However, I ran into two situations before - seat assignments were under airport control; the other was that MPC tried but failed without any apparent reason.

Looks like OCLI has its hits and misses as well.

For the record I always use Modzilla Firefox with no issues (version 3.6)

Also, I never had an OLCI issue, I am going after BN1 for all my flights now... :p

Finally, as to the OP, I would call the local agent to see what booking class he booked you, and then call CX about it. Never hurts to actually try to resolve the problem it says it has, even if you may get an answer "no problem here" from CX.

It could be that the travel agent forgot to actually "open" your ticket, i.e. make a solid purchase. My travel agent did that to me once, that even after I paid for it he forgot to "open it" and the ticket is still on "reserve" status, I only found out when I tried to make seat assignments online.

I agree that CX online sucks that it can't make you choose the class of purchase you want. I would buy direct from them if I can choose V or L class from them, but it seems CX online will only, at best, sell M class if not K class.

Thanks for the feedback. My friend was able to OLCI this evening.
He has bought the ticket directly from CX office in Singapore. As such, he was feeling strange earlier why he was not able to do OLCI at 9am this morning.