compensation on the re-routing
 

Before joing this forum, I ever experienced the re-routing with CX. I went to the check-in counter very late but still within the check-in window. I was told the Economy seat was full. Obviously the flgiht was over booked. I was offered HK$30 drink voucher to have a cup of coffee. When I came back, I was told that the seat was still unavailable. My flight was from HKG to SFO. They finally decided to re-route me to LAX and then to SFO. As compensation, they found me a business class seat at the HKG-LAX leg. They also gave me HK$1500 and voucher (lounge access and luggage allowance for future use) as compensation.

My question is: is it a good deal? If no, how much more should they give me?

Thanks,

tylorcl

I think it is an excellent deal. I will take it straight away.

This maybe the best deal you can get! I would also take it in a heart bear.

You went from a Econ Seat to a lie flat, went from a mediocre one tray meal to a multi tray meal. Got $1500 to spend and some vouchers to boot. pretty good in my book...

the question is.. how much time did you lose as a result of this rerouting? sometimes if you need to be there, you need to be there.. and there's no amount of comp that can replace that

WOW This is an excellent deal and I am sure if they offered this to other pax who have checked in and haver seats they will at least get 10 voluteers.

For compensation like that, I'd check in at the last minute every time...:p

Excellent deal!! It just never happens to me. I never had a chance to deboard. I think I prefer HKD1500 + op-up with re-routing to just an op-up.

Its pretty sad these days that even after whatever the airline offers as a form of compensation for a little inconvenience, that people always want more.

No date with your choice of flight attendants? :)

Me neither - of course I'm way too organized to be late to check-in. Can you imagine the riot if they offered that deal on the speaker "first one to the gate gets it!" I would fear for the safety of the women and children in the terminal...

Truer words have never been typed...

Way more than you would get with many other airlines. BA would not have offered anything like this - I hope that you we able to take up the offer.

FD

Of course, I took the offer right away. I also think that is a good deal. That is why I think CX is best in service. The other thing I did not mention is that I did not give the upgrade right away. CA just offered me the voucher with three benefits I can use in the future 1. upgrade to business 2. lounge acess 3. baggage allowance. I actually asked I can accept the offer if they can find the business class for the re-routing long leg. And they managed to get one seat for me.

I kept telling other people who will travelling abroad from China to use Cathay and never use China mainland airline. The fact is that I ever experienced with China Southern PEK to SZX and the flight was over-booked and I was told they can put me to the next available flight and compensate me 10% of the fare I paid. I actually refused.

I do not know why they offered this and why they offered this to other pax who have already checked in.

In fact, when I returned from SFO to Hong Kong, I also experienced the overbooking. Same situation at the check-in, I was told no available seat and was offered US$3 drink voucher. Couple of minutes later when I checked with CX, I was told there is a seat for me. I think they did ask some pax who have already checked in and offered something to them. I do not know how they pick up the pax.

Seems that what OP had was 'standard'. Two years ago I was booked on CX257 (HKG-LHR) which was overbooked in Y. The package I had for travelling on CX253 (departing 5 hours later) on the same day was: HKD1500, one-class upgrade, further luggage allowance and one J lounge entry.

And yes, also got HKD40 meal voucher while waiting to confirm whether there will be seats left in Y in that morning.

The difference is that you did not need to transfer from other place. Shouldn't it be any different in the compensation? Not sure if it is only for long-haul route. Is it also applicable for intra-asia route?