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-   Cathay Pacific | Cathay (https://www.flyertalk.com/forum/cathay-pacific-cathay-487/)
-   -   The MP hotline is impossible to get through (https://www.flyertalk.com/forum/cathay-pacific-cathay/724749-mp-hotline-impossible-get-through.html)

janes addiction Aug 15, 2007 9:49 am
Originally Posted by dgittings (Post 8233510)
I second this. Called yesterday at 5.30pm HK time and got the engaged tone. Called back at 10.30pm HK time and got straight through to a very efficient member of staff who had my redemption booking done within a matter of minutes.

Strange because I'm only ordinary Green. Maybe the much talked about priority for higher tier members isn't always so strictly followed in practice?

Status doesn't help one avoid the engaged tone.

MajorFloyd Aug 17, 2007 9:35 pm
I have made a couple of calls to the HK hotline in the past month and got through both times very quickly. After entering my membership number, I selected "no" to the customer survey, then pressed "0" to talk to a real person, and I was not placed on hold for more than one minute.


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