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-   -   Upgrades on BA for CX Diamond (https://www.flyertalk.com/forum/cathay-pacific-cathay/577202-upgrades-ba-cx-diamond.html)

addicted747 Jul 9, 2006 2:41 am

Upgrades on BA for CX Diamond
 
Whar are other CX Emerald card holders experience with op ups on BA , from both premium economy to Business and from Business to First.

Guy Betsy Jul 9, 2006 3:11 am

Virtually nil.

According to BA's passenger manifest.. no matter what status you hold, the Cabin Service Director will only see: CX FF member

Any upgrades are given to BA FFP members first... and BA rarely upgrades if you care to visit the BA forum to ask. Or read this THREAD.

KenJohn Jul 9, 2006 3:55 am

Op Ups are even rare for BA FFP.
Normally Op Ups occur when the cabin you are booked in is over booked.

Status only works (and works well) if the flight is cancelled and you have to be re-booked on other flights. Also works if you are on stand-by.

addicted747 Jul 9, 2006 4:17 am


Originally Posted by Guy Betsy
Virtually nil.

According to BA's passenger manifest.. no matter what status you hold, the Cabin Service Director will only see: CX FF member

Any upgrades are given to BA FFP members first... and BA rarely upgrades if you care to visit the BA forum to ask. Or read this THREAD.


So I'll have a better chance with my BA blue card than MP Diamond ? BA emeralds are recognised on CX flights.

Swanhunter Jul 9, 2006 4:20 am


Originally Posted by Guy Betsy
Virtually nil.

According to BA's passenger manifest.. no matter what status you hold, the Cabin Service Director will only see: CX FF member

Any upgrades are given to BA FFP members first... and BA rarely upgrades if you care to visit the BA forum to ask. Or read this THREAD.

Actually, it does CX Emerald/Sapphire/Ruby so there is visibility of your status.

The reality of op-ups is that BA will take care of both it's Gold and Silvers before getting into the OW Elites. Given the bias of the BA scheme towards earning status through premium cabin flying you have a better chance of getting something from WT or WT+ than from Club.

My op-up record on BA (as a BA Gold) is somewhere between 5-10% of flights, almost all J to F when travelling on tickets booked into J. Fare class does seem to matter.

Moscowflyer Jul 9, 2006 4:22 am

I have been upgraded a grand total of three times in twelve years on BA as a gold card holder so upgrades are generally thin on the ground. Each time it was clear that the business cabin was oversold and I was bumped to first because my gold card number was in the booking, which is quite a logical way to upgrade if you have to. Certainly BA don't go out of their way to oversell a cabin, knowing that they will upgrade the extra passengers, they seem to try to match demand to supply (and do it quite successfully given the lack of numerous upgrades). I doubt I would have been picked out if I had just had a Cathay card number in the booking.

When the roles are reversed, however, Cathay behave differently. On two CX returns to HK I was upgraded to first three times with only my BA gold card number in the booking, I had no status with Cathay then and always took discounted business class fares. I will freely admit this had me gobsmacked. I promptly switched all my Asian and Australian travel to Cathay, collected a diamond card, and now find that on one CX flight in two on average I get upgraded (where there's a first class to get upgraded to). Now that I am compelled by my company to travel on only fully-flexible business class fares, Cathay get the benefit of the increased revenue rather than BA. I still keep the BA gold card because it's useful in terms of increased air miles seat availability but that's about all and after the first month of my BA membership year it goes in the drawer once I've reached renewal (being outside the UK 800 points isn't that bad - the Cathay tiers are in my experience much harder to get to, but conversely you get treated better when you do eventually arrive).

marcuslai Jul 10, 2006 3:46 am

actually, my experience has been pretty good. even as a CX ruby, i had been upgraded at checkin (at YYZ, BA staff actually said he upgraded me becuase "we take care of frequent travellers in oneworld"). but he did ask me me to change out of my jeans and sandals.

not sure about chances at gate, or OLCI.

Guy Betsy Jul 10, 2006 4:23 am


Originally Posted by marcuslai
.. but he did ask me me to change out of my jeans and sandals.

...


:D

Can I help you Jul 10, 2006 1:07 pm

[QUOTE=Guy Betsy]Virtually nil.

According to BA's passenger manifest.. no matter what status you hold, the Cabin Service Director will only see: CX FF member

As said this is not true, we know your status and treat you the same as a BA FF of the same status.As a BA CSD I always find it interesting chatting with other Oneworld members to find out why they are travelling with us and how we compare.I haven't met alot of CX FF but of the QF ones I have met, BA always seems to come out well in comparison.
CIHY

Guy Betsy Jul 10, 2006 1:10 pm


Originally Posted by Can I help you

Originally Posted by Guy Betsy
Virtually nil.

According to BA's passenger manifest.. no matter what status you hold, the Cabin Service Director will only see: CX FF member

As said this is not true, we know your status and treat you the same as a BA FF of the same status.As a BA CSD I always find it interesting chatting with other Oneworld members to find out why they are travelling with us and how we compare.I haven't met alot of CX FF but of the QF ones I have met, BA always seems to come out well in comparison.
CIHY

Well, good to know. Because you know that the BP doesn't indicate that .. at least not the little bit part that we get back after the Gate agents take the larger piece with our 'status'.

Can I help you Jul 10, 2006 1:32 pm


Originally Posted by Guy Betsy
Well, good to know. Because you know that the BP doesn't indicate that .. at least not the little bit part that we get back after the Gate agents take the larger piece with our 'status'.

On the PIL we receive, it has your seat number and your name on the left along with you OneWorld airline name and level.As it is impossible to remember all the levels offered by all the airlines in OneWorld, on the right you will also be listed as Emerald,Sapphire and Ruby.
CIHY

SeeBuyFly Jul 11, 2006 12:09 pm

An op-up is an upgrade given because of overbooking, i.e. for the airline's convenience rather than as a favor. BA certainly does op-ups when necessary; they're not going to deny boarding to a passenger while a seat goes empty. But they have a policy of not doing upgrades when not necessary.

Apparently BA passengers who "pay" for club/first seats (I use quotes because usually their employer pays) like the exclusivity and this is good for business, but as Moscowflyer's post above indicates, it doesn't always work that way. Maybe BA likes exclusivity for its own sake, whether it is good for business or not.

geraldchan05 Jul 13, 2006 7:10 pm

BA has treated me very well in the past year even I am CX Gold... Out of the 3 rnd trips HKG-LHR in W, I was upgraded on 2 rnd trips to J either at check in and at the gate whereas I have flown over 20 CX Y rnd trips in the past 3-4 years and I have not been upgraded once( not saying opup is a "must", but just by probability no opup on CX as CX Gold seems weird)

addicted747 Aug 18, 2006 4:49 am

Update
 

Originally Posted by geraldchan05
BA has treated me very well in the past year even I am CX Gold... Out of the 3 rnd trips HKG-LHR in W, I was upgraded on 2 rnd trips to J either at check in and at the gate whereas I have flown over 20 CX Y rnd trips in the past 3-4 years and I have not been upgraded once( not saying opup is a "must", but just by probability no opup on CX as CX Gold seems weird)

Having taken four BA flights since this post I can confirm that there was no recognition of my emerald status at any time , no visit from the Cabin service director and no reference to my name. Also no mention of my status on the boarding pass on two of the flights and no op ups at all but no complaints on that front. As a Diamond member I will definitely be angling for Cathay J in future even with the inferior seat as the all round package is just better and there's always the chance of that op up.

Interestingly enough during my trip I took a short haul flight in the U.S on the budget 'Jet Blue airlines' who were absolutely fantastic , constantly referring to me by name and the presentation and quality of the check in and cabin staff was way beyond F standard from BA & Cathay, always smiling and very helpful. I think the majors have a thing or two to learn from these guys.

Dave Marsh Aug 18, 2006 6:48 am


Originally Posted by Guy Betsy
Well, good to know. Because you know that the BP doesn't indicate that .. at least not the little bit part that we get back after the Gate agents take the larger piece with our 'status'.

Actually on the larger part of the BP it does state your Status:

Emerald/CX 1234567


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