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Originally Posted by pacificboot
Well the last time I sent a "complaint" letter online was about the New York lounges, I got a response 2 weeks later from the "customer service director of North America". I forgot what her name was, but it was not an Asian last name. But she was kind of rude. She said something like "Thank you for contacting us. and your concerns are adressed." (aka don't contact us again because the case is closed.."
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Originally Posted by agmhkg
..CS of NA..bet she shd be a North American gal, and using typical casual, straight forward English....:p
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Mystery Solved
At the beginning of April - having still not heard anything back from CX, I wrote to their Department in Hong Kong and received a response within about 10 Days. ^
Thank you for advising us of your experience when travelling from Hong Kong to Taipei on 13 November 2005. Please accept my sincere apologies for the length of time it has taken us to respond; unfortunately, a systems error resulted in some correspondence being overlooked. A full explanation of their reasons for offloading, an apology for their mishandling and a letter to be forwarded to QF in lieu of missing QF points. Overall, much the response I expected from an airline of CX's reputation. :-: BD |
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