Rerouting from Middle East not allowed?
 

Hi guys,

I have a flight on CX 30.04-14.05 RUH-HKG-NRT

I saw on the website that they issued a travel waiver that allows free rebooking, rerouting and refunding.

I wrote to the WhatsApp chat to ask to be rerouted and to fly from LHR instead of RUH. First they said that the RUH flights are cancelled until 31 of March and then asked where did I find the travel waiver that covers flights until 30.04. I sent them the link: Link

After that he asked what flights would I like. I sent him the exact flights with dates - I am not changing the dates or destination, only want to depart from LHR.

The agent then said that this is considered voluntary change and they will not do it for free.

What does REROUTING even mean then? Has anybody successfully changed their flights under this policy?

thanks!

You are booked for flying CX between RUH and NRT.
You have the option of: 1) refund without fee. 2) booking a CX flight at a later date and 3) rerouting between RUH and NRT on another airline.
Nowhere does it say that you can change your point of origin. And RUH is open, although few flights.

I guess that you are probably still in UK and had planned to fly to RUH in April. But CX ticket is only concerned with RUH to Tokyo.
Your best bet is to get a refund and make some other arrangements to get to Tokyo.

Yes, I fully understand what are you saying. I would be OK to depart from anywhere in Europe and given that other airlines like BA are allowing complete origin change, even if your flight only transits in DOH, I thought that CX may offer the same flexibility.

i think you are misinformed. I am surprised of airlines allow "complete origIn change" then its not a ticket.

Curiosity, can you offer more details? Are you in RUH now or flying there between now and your CX ticket date?

You're asking for an origin change from a totally different market. It's a pretty far out request. You probably have good reasons but would you like to reroute to NRT from SFO? Why not JNB or JFK or SYD? CX just can't accommodate that.

They'll definitely refund the whole thing without issue regardless of any ticketing penalties.

Maybe if you can prove your only choice is an evacuation flight from RUH to LHR, then perhaps you will get some sympathy.

Ill just throw it out there, if you want a BA example, I lost about 5k USD on a return sector during COVID with BA in 2020. Had an F ticket that cost about 10k round trip, I skipped the second leg due to COVID starting up (early 2020), they gave me a 1 year extension or something, and that was that. I lost it. I was being cheap and bought a BA F ticket, which was maybe 2-3k cheaper than a CX F ticket. Maybe CX would've done the same but I still remember it bitterly!

Can you be more specific about what BA is doing here? Maybe it's truly parallel what you're asking here from CX, maybe not.

If you are doing LHR-DOH-NRT on BA/QR, BA would let you change to LHR-HKG-NRT on BA/CX (possibly CX/CX).

They aren't going to let you to change it to a ticket from anywhere in the world to NRT.

BA is not allowing "complete origin change".
They would reroute you on a BA/QR ticket LHR-DOH-XXX by offering a LHR origin flight on another airline bypassing the ME. They might possibly try to fly you from a nearby airport.
But they do not reroute a DOH-XXX to a LHR-XXX.

You can see the more comprehensive policy here: https://www.cxagents.com/ta/en_BH/ne...-20260310.html

Re-routing fee is waived in the sense that CX will not charge you penalty normally collected for re-routing, not that CX will waive fare difference. Specifically, in section 1(b), you will see,
Misinformed indeed. https://www.britishairways.com/trave...-policy#latest also says change of origin is allowed if all flights remain BA-operated, but
I see BA and CX policy to be the same in terms of change to origin, though BA allows changes to many other carriers if no changes to origin and destination.

Similar ask here (DXB-HKG-PVG) —> (LAX-HKG-KIX) https://www.reddit.com/r/awardtravel/s/T9j6yt7dbe

Similarly not happening

You were given the option to refund. Just refund and book again, why complicate things.

maybe because the fares are changing everyday and the price people paid 5 months ago are nowhere to be found these days? especially as all the flights are full in the upcoming days/weeks.

Of course, air travel on non-ME3 airlines has become more expensive for next month.
But let's be pragmatic. What are the alternatives?
A voluntary change on the current RUH-NRT will be priced at the current CX fare LHR-TYO plus the change fee. A full free refund plus new booking will be less expensive.
Of course deciding now with the uncertain future is difficult.

I think the point is that OP should not be charged change fee but only fare/tax difference if he were to make that change.

I get your point.