is the website down?
 

I cannot log in on any browser OR my mobile app.... as me the traveller OR business plus. Usually ONE of these works!
https://cimg6.ibsrv.net/gimg/www.fly...526ac49dcb.png

Yes it's down on my end as well.

It seems to be down at the moment, I’ve been trying to look at flights and its telling me there is a system error

same here for me

Have you tried clearing your browser cache or updating the app? If not, you may want to contact support to check if there are any ongoing issues.

It's down. I was using it to monitor a flight the missus particularly wants in Y redemption but I can't search now.

I'm not even getting standardised replies from the whatsapp bot. This is appalling. It's almost impossible to phone cathay these days so if you cannot do things online and it affects the WHOLE company and all their platforms, that has to be a huge issue. Their risk management (IT risk management) is highly lacking. I am flying in a few hours and wanted to change to a different flight today ....

Can‘t proceed with the online check in at the moment either.

Been trying to get on the website too it seems it has gone down.

typical CX IT performance. They should really sack their head of IT. The website design is bad enough even without the outage.

CX's IT has been very poor for at least 15 years to my knowledge. Which says to me that as well as getting rid of the head of IT they should get rid of or change whoever does the recruitment of their heads of IT!

As an HR professional, I would say, "DON"T BLAME THE RECRUITER !". But rather, why is there lack of good IT talent ? :)

My problem as I tried to check in online two hours ago. There are two reservations - we successfully checked in for one but could not get through with the other one.

The successful one - Hong Kong passport travelling ex HKG. Got through. The not successful one - Mainland Chinese passports with Mainland Chinese numbers, connecting through HKG and joining us on our flight. Somehow passport numbers / phone numbers that were previously entered were wiped out. If we got through contact details, then the system would say visa info missing from passport info despite entering it again, and still could not save. Going back to online check in a second time - the phone numbers were still missing, and then could not get pass contact info despite repeated attempts to just enter a phone number. Somehow the info does not load properly between "Reservation" and "Online Check In". You would think it is straightforward no ?

And yes, Online Check In wiping out contact info / travel document info from Reservations seems to be a consistent issue over the years.

Given that other airline (and similar real-time, critical) websites seem to function pretty well, I would argue that there clearly isn't a lack of good talent generally, just within CX. It's perhaps not fair to blame the recruiter for one stuff up, but when CX's IT has been so bad for so long through what must be multiple changes of management then there must be something wrong with the selection process for the people.

Let's just say CX Management - the musical chairs amongst the CX/Swire Management Trainee ha ha ha. Enough said. One well known organization brand in Hong Kong has done away with their Management Trainee program for good. CX/Swire is still maintaining theirs.

The IT of THAT AIRLINE functions well ? I just remember their UI/UX being very Mainland Chinese style, that's all.

Seems website is working again.

You’ve obviously not been over to BA land https://www.flyertalk.com/forum/brit...ease-keep.html

Agree. I've also encountered website problems with Lufthansa & Swiss on several occasions. I don't find CX website to be particularly error prone compared to other airline websites.

When the main selection criteria has become "compliance with the government", one may miss out on excellence (people with excellence skills do seldom fit into the category "follow what is being told", on the contrary). When the main selection criteria has become DEI, you may miss on excellence, etc.

That said, the IT isn't that bad, the problem is the exception handling isn't implemented properly and errors tend to cascade through the rest of the IT, instead of being isolated. IE, when seat allocation/review isn't working, don't let that break down the other functionality of the website.

The whole problem is that websites are nowadays based on "call-backs", IE have a static website framework and the factual dynamic info is requested subsequently by the web browser. And when the call-back processing engine gets stuck in requests which can not be processed, the whole starts running out of resources and nothing moves any longer. Add to that, that the communication/exception/timeout handling in browsers for the JavaScript/CSS call-backs is far less robust than the basic browser communication and disaster is built in from the very beginning. The "website being down" like the screenshot is typically a symptom of this.

I find the US airlines generally have decent/much better IT. Alaska and United being the best in my experience.

Better IT offset by worse soft product of course

Depends on who and what. He is talking about LX and LH which I don't find any better than the Americans.

I actually find Alaska ground (as in reservations, FF etc.) to be significantly better than CX in terms of trying to think outside the box to solve unusual problems, responsiveness etc. In the air and at the airport, of course Asian carriers are better.

down again

I've noticed the last few weeks.. every time the website api seems to be down.. I end up clearing my cookies and cache, and it immediately starts working again... Seems to be a google chrome problem, as it happens on my mobile as well as desktop...