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Originally Posted by Fly Me To The Moon
(Post 36657642)
In Dec last year, I used HK Express for a positioning flight to KIX. At that time, I could still book a fare that included 7kg of hand carry. I booked the exit row 26F on an A321ceo. I did not prebook any meal, nor did I purchase a meal on board.
The flight was perfectly fine, and with the extra leg room of the exit row seat, it felt like sitting in 60K of Cathay's A350's. There was not much extra service, but I did not expect any for an LCC. The flight attendant sitting across from me was quite chatting and pleasant; she was quite friendly. In hindsight, though, I probably would book 26A instead, since the A seat does not have the flight attendant in front of you, and you can enjoy the extra leg room throughout the entire flight. https://www.aerolopa.com/uo I find the 1st row good (I am 6"2), especially C&D where you can stretch your feet in the alley/galley. Pay for U-First, order some food. With a bsg, it will take you to a typical CX fare without lounge and troubles in case of IRROPS. |
As CX members (SL/GO/DM), do we get any form of recognition or perks when flying UO?
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Originally Posted by boybi
(Post 36658954)
As CX members (SL/GO/DM), do we get any form of recognition or perks when flying UO?
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Just an example on how UO is trying to milk customers. I had mentioned it before but it is still hurting.
At HKG checking (U-First) my wife was slapped with a huge "change name" fee. French passport for married women are issued with surname "MAIDEN ép. MARRIED", with both the maiden (birth) name and the married (husband) name. The "ép." is the shortening of "épouse" (spouse). In four decades of flying we used simply the "MARRIED" name, or "MAIDEN MARRIED" as in this case with UO. Never any problem. The UO agent insisted that the ticket surname missed the "ép.". Called supervisor who showed me a document that ticket name must be exactly as on passport, and that she would be denied boarding if she did not pay the name change fee. And this was at HKG. Time was running out and I accepted. Taken to a separate counter, the agent had difficulty entering the "." so simply added "ep" rather than "ép.", but we made the flight. Later I wrote a complaint at UO with the documents. Never got an answer. My time was not worth the money and stress involved. That plus an IRROPS that was miserably handled at DAD and I stopped using UO. |
Originally Posted by boybi
(Post 36658954)
As CX members (SL/GO/DM), do we get any form of recognition or perks when flying UO?
Originally Posted by brunos
(Post 36654799)
I have flown those routes with UO, CX and VN.
UO is a standard LCC, and not among the best. After a couple of incidents, I go out of my way to avoid HK Express. isn't it already in the airline's name? you board to get whisked to your destination, get off for them to 're-accomodate' their next lot, and whatever happens in between is your tough luck as you say, their recent track record has been (to mildly put it) a bit tarnished as well |
HK Express service - Indifferent. Took a friend's mother to NRT. Did the online check-in and brought her to check in at NRT. Agent reiterated there would only be person item allowed, carry-ons, checked luggage. We responded 'we were aware of that, thank you.'
Pretty grumpy from the ground service and inflight service. Another friend of mine has different schedule so she took a different flight than her mother, and managed to grab all of her luggage so her mother didn't bring a thing, but the agent's facial expression seemed to imply we were trying to break any rules. I never set foot on UO/HX but maybe I'd have to do that later for the destinations to which only UO/HX flies. |
I'm not quite as tall as you but I always take the first row instead of the exit row - imagine LH 320 J but with 1-2" extra legroom. It's perfectly comfortable for a short flight, especially if you get a ceo with proper padded reclining seats. The first row is also quieter if the flight isn't full - UO charges for seat assignments in the first couple of rows and doesn't assign passengers to those seats unless they pay.
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Originally Posted by PaulInTheSky
(Post 36659285)
HK Express service - Indifferent. Took a friend's mother to NRT. Did the online check-in and brought her to check in at NRT. Agent reiterated there would only be person item allowed, carry-ons, checked luggage. We responded 'we were aware of that, thank you.'
Pretty grumpy from the ground service and inflight service. Another friend of mine has different schedule so she took a different flight than her mother, and managed to grab all of her luggage so she didn't bring a thing, but the agent's facial expression seemed to imply we were trying to break any rules. I never set foot on HX but maybe I'd have to do that later for the destinations to which only HX flies. HX is also nothing special and also annoyingly parks at the midfield. And not every flight has J. |
Originally Posted by brunos
(Post 36658924)
The exit row numbers depend on the plane they are using.
https://www.aerolopa.com/uo |
At the moment, we'll be on 320CEO or NEO...so I booked 2x exit row and 2x row 1 for the family..... but it will be in July 25 and I expect changes in the mean time...
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Originally Posted by FS_FRA
(Post 36659910)
At the moment, we'll be on 320CEO or NEO...so I booked 2x exit row and 2x row 1 for the family..... but it will be in July 25 and I expect changes in the mean time...
As the ancillary services often cost as much as the basic fare,and tickets are nonrefundable, this is a bit surprising. Schedules can easily change. As these flights were the only ones that fit your schedule, might have been a good idea to wait until the summer 25 schedule is confirmed and then pick the optimal airline. |
Originally Posted by brunos
(Post 36660921)
WOW, you book a LCC 9 months ahead.
(Not an outright error, but peak pricing was not applied when the fares were loaded) https://www.facebook.com/share/1JFBvViVne/ https://www.facebook.com/share/b4e2gMqLpf3rivyA/ |
Originally Posted by brunos
(Post 36660921)
WOW, you book a LCC 9 months ahead.
As the ancillary services often cost as much as the basic fare,and tickets are nonrefundable, this is a bit surprising. Schedules can easily change. As these flights were the only ones that fit your schedule, might have been a good idea to wait until the summer 25 schedule is confirmed and then pick the optimal airline. |
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