Cathay compensation alternatives
 

I've been offered 'compensation' from CX for faulty IFE on a recent 13hr long haul flight (basically one ear not working an headphones 'popping' whenever the jack was touched, which given its location by the thighs, was regularly). CX have offered me 12k asia miles, which is nice of them, although useless to me, as I don't have an AsiaMiles account, nor am I able to fly with CX regularly enough to use any awarded miles (and the amount offered won't cover an award flights with British Airways to a destination I would need to travel to, nor can I part pay on partner award bookings). How do I/is it possible 'persuade' them to offer me a cash alternative?

Take it or leave it.

12k Asia Miles, is already, veryyy generous for a faulty headphone on one side

With a faulty seat on an intra-Asian ticket, as a BA OWE I was offered cash compensation which was into a bank account within 24 hours. All you can do is ask.
(I did not have to ask, it was what was offered)

If yours is an award ticket, probably that's the best offer.

Thanks for the replies. This was a cash ticket (purchased direct from cx) and I'm BA OWE.

I agree with the other poster that the Cathay's offer of 12k miles is very generous for a small inconvenience like this (a non-working seat is a very different matter). The alternative is likely to be a discount voucher that expires in a year. 12k CX miles are enough for many intra-Asia award flights in Y. CX miles expire in 18 months but can be easily extended.

As I have posted before, I was on CDG-HKG on an award F ticket in Seat 1A. Slept for most of the light, and prior to landing, the seat would not revert from a bed back to the normal sitting position. I had to be moved to 11A for the landing. Two days after my flight, I was proactively contacted by email and offered 25,000 Asia miles and HKD 12,500.- cash as compensation for the service breakdown. Not expected at all; the incident was just a minor inconvenience to me.

That's good service recovery from CX. I had a similar situation on QR when one of their QSuites broke down and there was no other seat to give me. They had to manually move the seat position with tools and midway through the flight I lost the ability to change the seat position. I left the flight with apologies and nothing else.

Sorry, slight correction to my post. My memory failed me. The underlying ticket was a cheap TPE-HKG-CDG-HKG-TPE in Business class, which I then used Diamond upgrade certs to upgrade the long haul sectors to F. Maybe there was a cash component to the ticket which resulted in some cash compensation to me?

On a separate note, I flew Finnair years ago in Y and my IFE was not working at all. Weeks later I got a parcel unexpectedly and inside was a heavy photo book of Finland from Finnair. I guess that was my compensation lol.

Same tech issue for me, not sure if this was SQ or CX, I did not even complain (though I should have done it to avoid the next pax having the same issue) ......

I flew BA last night from HK to Heath Row and had zero IFE the whole way, for which I was given 3,000 Avios. 12,000 Asia Miles for audio problems in one ear seems positively generous by comparison.

Toilet overflow in front of the seat to offer 12,000 Asia Miles compensation for the inconvenience.
https://www.facebook.com/share/v/pQB...ibextid=GOdwvm

CX assets are getting old and they really need to replace them to meet the customers' expectations.

Comparison of Asia Miles Compensation offered
 

Comparing a few compensation packages offered by CX over the previous year-and-a-bit:

1) 25,000AM - 2023.02 HND>HKG, F
Depleted supply of premium champaign on board

2) 18000AM - 2024.02 AMS>HKG, J
No lounge access at AMS due to lounge closure
(as advised by fellow FT user 21H21J )

3) 12000AM - OP
Inoperational headphone on one side throughout flight

4) 12000AM - 2024.05 BKK>HKG, Y
Floor, hand-carry bag & clothing contaminated by overflowing toilet sewage
(as advised by fellow FT user TalkFlyer )

5) 8500AM - 2023.08or09 HKG>DXB, J
Pax. erroneously told by crew that Cathay Delight was finished

Sources:
1) https://loyaltylobby.com/2023/05/07/...s-at-check-in/
2) https://www.flyertalk.com/forum/36005503-post2194.html
3) above
4) https://www.facebook.com/watch/?mibe...ReSdCE6hu6R6Fd
5) https://www.am730.com.hk/%E7%94%9F%E...6%84%8F/398423


(compiled from memory, there probably are more)

Redeemed a reward J flight from LHR -> HKG for a family member lately and turns out the seat onboard was not functioning, even the slightest angle adjustment required the cabin crew to adjust manually, other empty seats on the flight shared the same issue.

Contacted CX CS and reflected the situation, recieved a 15k miles offer ; complained again and recieved a "better" offer of 20k miles - any comment on this?