Originally Posted by Cambo (Post 35399864)

They claim on their website: "Your money is safe with us - We are ATOL and ABTA Protected"

So, the first step is to verify, whether they are indeed recognized by those organizations. I don't know for the UK, though for many other countries, you will get charged a small fee on every booking (as an insurance fee, to cover what the protecting organizations deliver in unforeseen circumstances). Is that charge item listed on your bill/receipt?

If so, contact those organizations and present them with your case.

IF NOT, also contact those organizations and let them know about the potential false claim. This type of organization is usually pretty keep that nobody does use their name illegally.

A tricky thing might be, that IF they can not deliver your ticket, they will refund you and you're the loser since you'll need to purchase a last-minute ticket at (probably) elevated full fare pricing.

Originally Posted by jenwazhere (Post 35400047)

Looks like they are listed under ABTA and ATOL. However the itinerary and receipt they sent me seem pretty vague and doesn’t list every item, just the total amount. These are pretty much the only documents I’ve received from them.
I have sent an email to ABTA with all evidence and awaiting a reply.