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Originally Posted by Cambo
(Post 35223332)
The link you gave, does have a page subject: "Complaints, compliments and suggestions".
Did you submit something like that, or did you submit an "operational" item ? Basically, it is the same function to write CX an email. CX just organizes these messages by cataloging the subjects . |
Originally Posted by Jack L
(Post 35220251)
Despite the recent posts, this doesn't surprise me as their CS and Hong Kong as a whole doesn't really give 2 hoots about their customer service. It takes you 3-5 minutes to get through to the correct queue and then you could be on hold for anything from 30-60 minutes
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Not only it impossible to call and speak as a diamond member to customer service, they even want to charge you 15 USD to hold the fare. So many reason to give up on this airline and stick with an airline thats based in your own country and forget HKG as a hub. They used to make it worthwhile but nonw the benefits are on in the Execs pockets not the customers experience.
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I contacted CX's WhatsApp at 1659 HKT today, and I finally got an reply at 2051 HKT. The last time I used the WhatsApp service before that was on 24 Dec 21, and I never got a reply from them.
I was texting them to claim the long-missing miles and status points, after not hearing from CX after multiple claims on their glitchy web form. Guess what? The CX agent on WhatsApp told me to send an email to [email protected]! I'm becoming less optimistic about the whole claim thing. :( |
Originally Posted by oldchinahand
(Post 35234962)
Rather harsh Jack - Have you tried calling any other airlines most are much worse than is Cathay
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Originally Posted by percysmith
(Post 35220739)
I used the form to get an update for this. Have the acknowledgement. Will report what they respond:
Originally Posted by Lekkerbek
(Post 35238841)
I contacted CX's WhatsApp at 1659 HKT today, and I finally got an reply at 2051 HKT. The last time I used the WhatsApp service before that was on 24 Dec 21, and I never got a reply from them.
I was texting them to claim the long-missing miles and status points, after not hearing from CX after multiple claims on their glitchy web form. Guess what? The CX agent on WhatsApp told me to send an email to [email protected]! I'm becoming less optimistic about the whole claim thing. :( https://cimg2.ibsrv.net/gimg/www.fly...dddab9c6e.jpeg |
How do you now submit a manual missing mileage claims then...
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I first tried through the webform but it wouldn't accept Omaha as a destination for an AA flight from LGA so I couldn't do it that way.
So I did it through whatsapp. It took three attempts before anyone answered and asked for proof of the itinerary and boarding pass. But once they did, ten days later the points and miles were credited. |
Originally Posted by percysmith
(Post 35220739)
I used the form to get an update for this. Have the acknowledgement. Will report what they respond:
Originally Posted by percysmith
(Post 35542913)
P.S. finally credited yesterday. The May submission responded to above was by feedback form, not email:
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