Rebooked on connecting flight 14 hours later - options?
Dec 24, 22, 5:23 pm
#1
Original Poster
Join Date: Oct 2014
Programs: BAEC Gold
Posts: 280
Rebooked on connecting flight 14 hours later - options?
Just landed at HKG on CX260 which was delayed by 38 mins. Was meant to be connecting to CX139 but have received a message that we’ve automatically been booked on to CX161 which is 14 hours time. Apparently there are around 20 pax on this flight connecting to CX139. Would they all have been rebooked? Do we have any options other than to wait in the lounge for 14 hours?!
Dec 24, 22, 5:34 pm
#3
Original Poster
Join Date: Oct 2014
Programs: BAEC Gold
Posts: 280
Originally Posted by royng
Did you try speaking to any CX agent? My experience is that they are most oftern willing to help as far as they can.
Dec 24, 22, 5:40 pm
#4
Join Date: Jul 2013
Location: HKG SZX
Programs: CX MPC GO, IHG, OZ, NH (no longer UA MP*G thanks to SMJ)(no longer A3 *G due to COVID))
Posts: 569
May be you rush to the gate of your original flight and ask to be put into that flight saying you must be at your final destination by the orignal scheule, and willing to be separated from your checked luggage?
Dec 24, 22, 6:48 pm
#5
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong
Programs: FB AF Silver, BA Gold
Posts: 14,655
CX260 was at gate at 8:24 (over an hour late). CX139 departed at 8:49 (4 min late).
Next flight to SYD (on any airline) is at 21:20.
Nothing you can do but wait in lounge. Unless you have already registered Health Declaration and got a green code, you cannot enter HK.
Next flight to SYD (on any airline) is at 21:20.
Nothing you can do but wait in lounge. Unless you have already registered Health Declaration and got a green code, you cannot enter HK.
Dec 25, 22, 12:31 am
#7
Original Poster
Join Date: Oct 2014
Programs: BAEC Gold
Posts: 280
Originally Posted by csycsycsy
Claim EU261? Departing from EU - missed connections, delay of more than 4 hours to final destination?
Dec 25, 22, 12:51 am
#8
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,072
Originally Posted by woobl
Would that go through CX? I thought if they rebook you that cancels out EU261?
Yep, IF both legs were on one itinerary, this qualifies for EU261/2004, unless the delay was outside the airlines' control (an emergency at CDG or something like that). When separate tickets, it's your own risk (even with a free rebooking to a later flight). Your delay to arrive at the final destination, SYD, will be 6+ hours, so the earnings equate to EUR 600 per person.
Anyway, CX does have duty of care towards you. A (free ?) lounge access would be a good replacement for that, since it's a daytime wait (and not an overnight).
Just you understand: Before arrival, the airline already decided you were going to miss your connection, so, even when you would have made it on-time to the CX139 gate, you would have been denied. Most people don't know this .......
Dec 25, 22, 1:55 am
#9
Original Poster
Join Date: Oct 2014
Programs: BAEC Gold
Posts: 280
Originally Posted by Cambo
Checking at FR24 shows, your "off-blocks" in Paris was 1 hour late. Touch-down at HKG was 49 mins after original arrival time. Add 10+ minutes minimum taxi time + delay until door open and your arrival delay was 1 hour. CX239 had a 30 mins off-blocks delay, so, even with "running", it would be unlikely, you would have made it.
Yep, IF both legs were on one itinerary, this qualifies for EU261/2004, unless the delay was outside the airlines' control (an emergency at CDG or something like that). When separate tickets, it's your own risk (even with a free rebooking to a later flight). Your delay to arrive at the final destination, SYD, will be 6+ hours, so the earnings equate to EUR 600 per person.
Anyway, CX does have duty of care towards you. A (free ?) lounge access would be a good replacement for that, since it's a daytime wait (and not an overnight).
Just you understand: Before arrival, the airline already decided you were going to miss your connection, so, even when you would have made it on-time to the CX139 gate, you would have been denied. Most people don't know this .......
Yep, IF both legs were on one itinerary, this qualifies for EU261/2004, unless the delay was outside the airlines' control (an emergency at CDG or something like that). When separate tickets, it's your own risk (even with a free rebooking to a later flight). Your delay to arrive at the final destination, SYD, will be 6+ hours, so the earnings equate to EUR 600 per person.
Anyway, CX does have duty of care towards you. A (free ?) lounge access would be a good replacement for that, since it's a daytime wait (and not an overnight).
Just you understand: Before arrival, the airline already decided you were going to miss your connection, so, even when you would have made it on-time to the CX139 gate, you would have been denied. Most people don't know this .......
Weirdly, the FSM came around before pushback to say that they knew the 20 pax on the flight had a tight connect to CX139 and they would help at HKG for everyone to make the connection. I did not hear the reason given for the flight delay on board.
I was sent an email stating they had changed the flight at 0742 HKG time (whilst still in the air). I did not click 'Confirm Flight' however on the email as thought this might deny us something down the line.
Once we disembarked, CX staff we re-issuing boarding passes for the flight changes - they had quite a stack to hand out. Kicking myself I didn't take a photo of the previous ongoing boarding pass, although not sure how much that matters?
Dec 25, 22, 5:32 am
#10
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong
Programs: FB AF Silver, BA Gold
Posts: 14,655
Old BP do not matter.
If you have a single ticket, the original flight schedule is on it and you can claim EC261 with a 14h delay on arrival to your destination (SYD).
But it could be that CX claims extraordinary circumstances outside its control. I am not aware of any airport strike in Paris or a very bad weather requiring deicing.
If you have a single ticket, the original flight schedule is on it and you can claim EC261 with a 14h delay on arrival to your destination (SYD).
But it could be that CX claims extraordinary circumstances outside its control. I am not aware of any airport strike in Paris or a very bad weather requiring deicing.
Dec 25, 22, 5:59 am
#11
Original Poster
Join Date: Oct 2014
Programs: BAEC Gold
Posts: 280
Originally Posted by brunos
Old BP do not matter.
If you have a single ticket, the original flight schedule is on it and you can claim EC261 with a 14h delay on arrival to your destination (SYD).
But it could be that CX claims extraordinary circumstances outside its control. I am not aware of any airport strike in Paris or a very bad weather requiring deicing.
If you have a single ticket, the original flight schedule is on it and you can claim EC261 with a 14h delay on arrival to your destination (SYD).
But it could be that CX claims extraordinary circumstances outside its control. I am not aware of any airport strike in Paris or a very bad weather requiring deicing.
What’s the best way to start a claim with CX? They don’t seem to make it very easy on the website.
Dec 25, 22, 10:12 am
#12
Join Date: Jan 2014
Posts: 420
Why claim? Are you out of pocket? It sounds like Cathay have been helpful and if you need specific help you can just ask them at the airport.
If people claim the socialist Euro compensation like this whenever it's due regardless of whether or not they suffered, in the end airlines like Cathay will just raise minimum connection time and everyone will lose.
If people claim the socialist Euro compensation like this whenever it's due regardless of whether or not they suffered, in the end airlines like Cathay will just raise minimum connection time and everyone will lose.
Dec 25, 22, 11:04 am
#13
Join Date: May 2022
Posts: 129
Originally Posted by HarbourGent
Why claim? Are you out of pocket? It sounds like Cathay have been helpful and if you need specific help you can just ask them at the airport.
If people claim the socialist Euro compensation like this whenever it's due regardless of whether or not they suffered, in the end airlines like Cathay will just raise minimum connection time and everyone will lose.
If people claim the socialist Euro compensation like this whenever it's due regardless of whether or not they suffered, in the end airlines like Cathay will just raise minimum connection time and everyone will lose.
Dec 26, 22, 12:57 am
#14
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,072
Originally Posted by HarbourGent
Why claim? Are you out of pocket? It sounds like Cathay have been helpful and if you need specific help you can just ask them at the airport.
If people claim the socialist Euro compensation like this whenever it's due regardless of whether or not they suffered, in the end airlines like Cathay will just raise minimum connection time and everyone will lose.
If people claim the socialist Euro compensation like this whenever it's due regardless of whether or not they suffered, in the end airlines like Cathay will just raise minimum connection time and everyone will lose.
You pay a tad more for the tickets and get suitable duty of care and compensation to cover for the inconveniences and extra costs, without having to provide proof, when the airline makes a mess of their operations. Much better than the continuous right-wing wining we see at FT, whenever US airlines make a mess of their schedules and passengers are just dropped to take care of their own (of cause, with a very nice "we are so sorry, we apologize", but you can't eat or drink or sleep on that). And that happens a lot.
