Flight Upgrade Award for Redemption Group Members
 

I made two separate bookings - one for myself and one for husband because he's traveling a few days after me. I was able to put myself on the flight upgrade award (using Asia Miles) waitlist, but I could not figure out how to put him on the waitlist too. He's part of my redemption group. When I access the website using my Asia miles account, I couldn't see his booking in the upgrade award page. When I access the website using HIS Asia miles account, I can see his booking in the upgrade award page, but when I try to select his flights for the upgrade, it just gives me an error: "We are unable to process your request, please try again [upgFareSummGeneralError] (CLSAPI_IAWS_72_8215)". Not sure if this is because they detect that his account has no miles? All the miles are on my Asia Miles account - but I read that I can still use my miles to upgrade other people as long as they are in my redemption group.

I tried calling customer service for many days already - multiple hours on hold without any success in reaching a rep.

Any idea how I can get him on the waitlist?

I think you will just have to call and wait for someone to answer your call. You can't request the upgrade from his account if miles are to be debited from your account.