Cathay eTickets not issued

Old Sep 26, 22, 11:52 pm
  #1  
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Cathay eTickets not issued

I was trying for about 2 hours to book a flight BNE->LAX on Oct 6 and all my US credit cards were being declined by Cathay website. Could not reach Cathay customer support after 3 hours on hold. Decided to book through my credit card rewards portal (Chase ultimate rewards). Got a flight confirmation number but when I check the reservation on Cathay, it says, "Our records indicate that your e-ticket(s) has not been issued yet. Please contact our Customer Care to issue ticket(s). Otherwise, your booking will be cancelled without further notice."

I'm worried about this since I have found no way of contacting Cathay customer service. I couldn't reach them at all. What should I do?
icamefromreddit is offline  
Old Sep 27, 22, 12:55 pm
  #2  
 
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Originally Posted by icamefromreddit View Post
I was trying for about 2 hours to book a flight BNE->LAX on Oct 6 and all my US credit cards were being declined by Cathay website. Could not reach Cathay customer support after 3 hours on hold. Decided to book through my credit card rewards portal (Chase ultimate rewards). Got a flight confirmation number but when I check the reservation on Cathay, it says, "Our records indicate that your e-ticket(s) has not been issued yet. Please contact our Customer Care to issue ticket(s). Otherwise, your booking will be cancelled without further notice."

I'm worried about this since I have found no way of contacting Cathay customer service. I couldn't reach them at all. What should I do?
If you booked via Chase, you need to ask Chase for the e-ticket number. It should start with 160.

You can also try https://www.checkmytrip.com/. Enter your CX (Amadeus) record locator and your name. Click the details of any of the flights you have, and see if the ticket number is there.
ernestnywang is offline  
Old Sep 27, 22, 5:12 pm
  #3  
 
Join Date: Sep 2022
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I think, in general, Cathay is suffering some system outage on their ticketing site. I am in the process of getting a multi-carrier award, and I got one in just a couple days before the 0+3 policy. As soon as the policy was announced, the hotline was filled with people, but I had no choice but to reissue my ticket because I found out that I am busy on those dates.

When I was reissuing my ticket, they couldn't get my miles required confirmed; that took them a night to fix. As soon as they fixed it and issue my itinerary, I thought I would be able to pay the tax and fees and finish booking after the rep hang up on me. I waited for an hour, and no email came, thus I called for over 12-15 hrs to get to someone. Finally they left me a voice message telling me that their payment system has some issues and as long as it was fixed I would get my email payment link.

Finger crossed!
ctb8204 is offline  
Old Sep 27, 22, 8:01 pm
  #4  
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Hey thanks. Looks like the e-ticket number is now showing. So I think the ticket is issued. Is it possible to make changes to the ticket per Cathay policy on all flights booked before Dec 31, 2022? Do I have to go through Chase, or can I do it myself?
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Old Sep 28, 22, 8:50 am
  #5  
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Be aware that only the change fee is waived, not the fare adjustment.
You could try on CX website and see what the fare adjustment would be.
But I guess that the ticket will need to be reissued so you have to go through Chase.
brunos is offline  
Old Oct 1, 22, 10:38 am
  #6  
 
Join Date: Sep 2005
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Originally Posted by icamefromreddit View Post
Hey thanks. Looks like the e-ticket number is now showing. So I think the ticket is issued. Is it possible to make changes to the ticket per Cathay policy on all flights booked before Dec 31, 2022? Do I have to go through Chase, or can I do it myself?
Normal procedure is to go through Chase.
ernestnywang is offline  

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