A Fix for the New "Elevated" Award Booking Engine
Sep 11, 22, 1:27 am
#62
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: FQTR CX FTQS JL FQTV TBD
Posts: 19,174
Thanks for following up and checking. I would NOT ignore the flights 353+ days out. That info is still helpful for advanced planning.
For example, today, I was able to use your tool to search for YVR-NRT on JL departing 01 Sep 2023. That date is 357 days out. I saw two J seats available, and tried to book it, and it worked! Got two CX 160- e-tickets (JL metal) emailed to me already.
So, apparently, in this example, JL offers bookable flights for redemption earlier than CX does!
For example, today, I was able to use your tool to search for YVR-NRT on JL departing 01 Sep 2023. That date is 357 days out. I saw two J seats available, and tried to book it, and it worked! Got two CX 160- e-tickets (JL metal) emailed to me already.
So, apparently, in this example, JL offers bookable flights for redemption earlier than CX does!
Sep 11, 22, 11:24 am
#63
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: FQTR CX FTQS JL FQTV TBD
Posts: 19,174
I have a question for you though. I have been wanting to do a 'multicarrier award ticket' redemption, 4 segments in total. Each individual segment is showing as 'available' in the elevated + unelevated search engine. But when I contacted the call centre to book, they say that all the flights I have requested are not available for redemption.
The reason why I wanted to use the call centre to book is to save on the miles. The multicarrier award cost 165k miles, vs booking each flight per segment will cost more than that.
I have request the agent to repeatedly check and they said their amadeus system is real time.
Is this a normal experience? Or this is just a crappy bug that CX hasnt fixed?
The reason why I wanted to use the call centre to book is to save on the miles. The multicarrier award cost 165k miles, vs booking each flight per segment will cost more than that.
I have request the agent to repeatedly check and they said their amadeus system is real time.
Is this a normal experience? Or this is just a crappy bug that CX hasnt fixed?
2. Recently I found myself correcting agents or insisting they trying they initially said not possible. This is in case of refund situations, so in case of booking situations, the solution is to HUACA (as difficult as it is to perform these days)
3. But if multiple agents (in different shifts) say no then this may be still be a genuine system limitation.
If I haven't had so many miles pre-pandemic I wouldn't be going into miles to multi-carrier redemption.
Essentially all my future travel are still optimistic and are just simple returns with a stopover if necessary.
The most-likely use case for my Asia Miles is still fare offset at HK$0.058/AM. If you've less pre-pandemic miles than me, you get to be a bit more picky I guess.
Sep 11, 22, 12:48 pm
#65
Join Date: Sep 2022
Posts: 4
Thank you all for your help. I didn't see that leg prior to booking... but ended up booking Mumbai > LHR > JFK via BA J for 90k a piece, plus $500. Not great, but it will be cool to spend a couple nights in Mumbai after Thailand, so we're stoked!
Sep 17, 22, 1:00 pm
#66
Join Date: Dec 2010
Location: Mumbai,Dubai
Programs: EK Gold, *A Gold,CX Gold, 9W Plat,SPG Gold,EY Gold,Hilton Gold
Posts: 80
I am unable to book any flights to USA Ex Mumbai Drop Down Menu is not poping its a disgrace my miles are due at expiry but unable to use them ? Can anyone help.?
Sep 17, 22, 3:58 pm
#67
Original Poster
Join Date: Apr 2010
Location: Taipei, Taiwan
Programs: IHG Diamond Ambassador, Accor Plus Platinum, Caesar's Diamond, Hilton Gold, Marriott Gold,
Posts: 114
Vishruts, did you install the plugin? If you did, you can just enter BOM for Mumbai, there is no dropdown to select from. If you want to see the codes for each city, you can search using the Cathay search first, and it will show you the airport code behind the City like (XXX)
Sep 18, 22, 4:49 am
#69
Join Date: Oct 2014
Programs: SQ Gold, IHG Diamond Ambassador, DL Silver, AS MVP, B6 Mosaic, KL, QR, EY, KE, SQ, CX, PR
Posts: 300
jaytw Thanks for your extenssion, is it possible to choose only 1 airline code? I think QR are not honor the redemption from cathay, but they still show in the results.
Sep 18, 22, 1:20 pm
#71
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: FQTR CX FTQS JL FQTV TBD
Posts: 19,174
@jaytw Thanks for the input when I put Mumbai to New York the Airline menu doesn't open up. so I am stuck. Which Extension are you talking about. ?
Sep 22, 22, 6:44 pm
#75
Join Date: Jan 2020
Posts: 16
Since the tool doesn't allow Multi-City search, I'm trying to use the native tool on the CX site. However, it doesn't even give me the option to pick flights between JFK and HKT/BKK. Their new site is really piece of junk.
