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OWflyer787 Jun 26, 2022 8:37 pm
Problem redeeming flights with OW partner carrier
 
Hi everyone, we're trying to redeem MAD-LIM on IB through CX website, but keep on getting the following error at the payment page (it's just showing up as blank).

Price for your trip has changed. New quote is displayed below.

Does anyone has ever experienced this before or know what's the best way to contact CX (tried the general Marco Polo line, but has been put on hold for hours).

ernestnywang Jun 27, 2022 1:25 pm
Originally Posted by OWflyer787 (Post 34372441)
(tried the general Marco Polo line, but has been put on hold for hours).
I would say just wait. The few hours past midnight HKG time seem to have a shorter wait time.

kkl Jul 4, 2022 9:00 am
Originally Posted by OWflyer787 (Post 34372441)
Hi everyone, we're trying to redeem MAD-LIM on IB through CX website, but keep on getting the following error at the payment page (it's just showing up as blank).

Price for your trip has changed. New quote is displayed below.

Does anyone has ever experienced this before or know what's the best way to contact CX (tried the general Marco Polo line, but has been put on hold for hours).
IIRC - IB awards need to be a return journey.

ernestnywang Jul 4, 2022 11:12 am
Originally Posted by kkl (Post 34395270)
IIRC - IB awards need to be a return journey.
Ah yes per https://www.asiamiles.com/en/redeem-...ard-chart.html, good catch!


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