Date change on redemption - pay taxes twice?
Jan 12, 22, 4:01 am
#1
Original Poster
Join Date: Apr 2017
Location: Stockholm
Programs: SQ, SK, QR
Posts: 383
Date change on redemption - pay taxes twice?
I have a oneworld multi-carrier redemption for which I'm making a date change on one sector. Despite there being zero difference in taxes, Cathay is telling me I have make a new payment for the taxes on that specific sector, and then the same amount will be refunded after the end of my journey in nine months time. So I'd be out of pocket a few thousand HKD until the end of the year. Or more likely forever, when they go bankrupt.
Is this really the normal process? I can understand why they might have to receive a new payment from me, but it seems wrong that they won't immediately issue the refund.
Additionally, this specific sector has now been put on a new e-ticket whilst the others remain on the original one. Is this correct?
Is this really the normal process? I can understand why they might have to receive a new payment from me, but it seems wrong that they won't immediately issue the refund.
Additionally, this specific sector has now been put on a new e-ticket whilst the others remain on the original one. Is this correct?
Last edited by AJ747M; Jan 12, 22 at 4:07 am
Jan 12, 22, 2:52 pm
#2
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,434
I have a oneworld multi-carrier redemption for which I'm making a date change on one sector. Despite there being zero difference in taxes, Cathay is telling me I have make a new payment for the taxes on that specific sector, and then the same amount will be refunded after the end of my journey in nine months time. So I'd be out of pocket a few thousand HKD until the end of the year. Or more likely forever, when they go bankrupt.
Is this really the normal process? I can understand why they might have to receive a new payment from me, but it seems wrong that they won't immediately issue the refund.
Additionally, this specific sector has now been put on a new e-ticket whilst the others remain on the original one. Is this correct?
Is this really the normal process? I can understand why they might have to receive a new payment from me, but it seems wrong that they won't immediately issue the refund.
Additionally, this specific sector has now been put on a new e-ticket whilst the others remain on the original one. Is this correct?
If this is a wholy unused ticket, the standard procedure as far as I know is to collect the tax of the entire itinerary again while the tax on the previous ticket is fully refunded right away.
Jan 13, 22, 2:50 am
#3
Original Poster
Join Date: Apr 2017
Location: Stockholm
Programs: SQ, SK, QR
Posts: 383
So far I have made the redemption and flown the first two sectors out of ten, so the ticket is partially used. Issued a few months ago so nothing special in that regard. I'm changing the dates of ARN-DOH-CPT on QR (so actually it is two sectors with a transit, not one; just wanted to simplify the scenario in my first post).
Agent says they cannot make a partial refund now as somehow that would interfere with the original ticket which contains all other sectors of my itinerary.
Agent says they cannot make a partial refund now as somehow that would interfere with the original ticket which contains all other sectors of my itinerary.
Jan 13, 22, 10:49 am
#4
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,434
So far I have made the redemption and flown the first two sectors out of ten, so the ticket is partially used. Issued a few months ago so nothing special in that regard. I'm changing the dates of ARN-DOH-CPT on QR (so actually it is two sectors with a transit, not one; just wanted to simplify the scenario in my first post).
Agent says they cannot make a partial refund now as somehow that would interfere with the original ticket which contains all other sectors of my itinerary.
Agent says they cannot make a partial refund now as somehow that would interfere with the original ticket which contains all other sectors of my itinerary.
Jan 14, 22, 4:28 am
#5
Original Poster
Join Date: Apr 2017
Location: Stockholm
Programs: SQ, SK, QR
Posts: 383
Unfortunately I did not HUACA, and have paid the taxes already. I am also baffled as to why this was needed (and annoyed as I was only informed of it after I already paid the change fee).
Have sent a message via the online form asking for clarification... let's see what they say. Thanks for your help.
Have sent a message via the online form asking for clarification... let's see what they say. Thanks for your help.
