Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Cathay Pacific | Cathay
Reload this Page >

Anyone else getting "There was a problem fetching Miles for your trip." ?

Anyone else getting "There was a problem fetching Miles for your trip." ?

Old Jun 17, 2020, 2:24 am
  #1  
Original Poster
 
Join Date: Jan 2008
Posts: 10
Anyone else getting "There was a problem fetching Miles for your trip." ?

I'm trying to redeem an award ticket for myself on AsiaMiles.

TPE-HKG-SIN one-way, mid-July 2020.

The total duration of the trip is 17 hours 50 minutes.

I keep getting this text in red: "There was a problem fetching Miles for your trip." after selecting the (only one) available flight for that date.

I've got more than sufficient miles, and my most recent redemption was in January 2020 (I paid to cancel the redemption in Feb due to COVID-19).

Could the message be automated and related to transit regulations in HKG? (I'm not a HKG/Chinese citizen)

Any insights appreciated... Thanks FT!
taxico is offline  
Old Jun 17, 2020, 5:38 am
  #2  
FlyerTalk Evangelist
 
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
My bet is on this:

Originally Posted by taxico
The total duration of the trip is 17 hours 50 minutes.
Nevertheless, call if you face problems. That's the only solution.
garykung is offline  
Old Jun 17, 2020, 10:05 pm
  #3  
 
Join Date: Jun 2016
Location: Hong Kong
Programs: Lowly CX & IHG
Posts: 382
I'm able to go all the way till the payment page for 14Jul TPE-HKG-SIN (and to complicate the matter, only PEY available for HKG-SIN so it's mixed class). So maybe try again now?
watery is offline  
Old Jun 19, 2020, 11:08 am
  #4  
Original Poster
 
Join Date: Jan 2008
Posts: 10
i've tried a few different browsers and OSes (Mac, W10, Ubuntu). i give up. time for a call...! i'd attach pictures, but i think i've been lurking too long, so time to get a few posts under my belt before i can do that... : )

thanks Gents! i'll report back with... some result. i hope!
taxico is offline  
Old Jun 19, 2020, 11:09 am
  #5  
Original Poster
 
Join Date: Jan 2008
Posts: 10
Originally Posted by watery
I'm able to go all the way till the payment page for 14Jul TPE-HKG-SIN (and to complicate the matter, only PEY available for HKG-SIN so it's mixed class). So maybe try again now?
[MENTION=823431]watery[/MENTION] thanks!
taxico is offline  
Old Jun 21, 2020, 3:09 am
  #6  
Original Poster
 
Join Date: Jan 2008
Posts: 10
some success today - i called up the hotline and all is well. FWIW, the call center staff confirmed that as long as it didn't exceed 24 hours, i would be allowed into HKG on layover.

i didn't book my flight as i'm now wait listed elsewhere

however, after my call i disabled my VPN and i could use the site without issue (i tested with both Windscribe and PIA VPN and both seemed to give me the same red-text problem).

with them disabled, it works A-O-K. very weird, but it is what it is. thanks once again!
taxico is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.