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Asia Miles expiration in time of Coronavirus

Asia Miles expiration in time of Coronavirus

Old Jan 16, 22, 5:58 pm
  #166  
 
Join Date: Oct 2004
Location: SFO
Programs: UA 1MM, SPG, IHG, HHonors
Posts: 139
Originally Posted by happyvoid View Post
I had a flight booked using asiamiles flying via Japan airlines, however they are still not allowing us citizens. Anyone have luck having Asiamiles cancel the flight and what is the penalty? Also, those were booked using miles that were expiring last year. Would I lose the miles
I am in the same boat, what did you end up doing?

From what I've gathered here, is the best option to "miss" the flight (if it's not canceled) and then contact AM the following day and ask them to re-instate the expired miles? My flight to Japan is March 29th 2022 and I doubt the borders will be open by then.
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Old Jan 17, 22, 7:21 am
  #167  
 
Join Date: Aug 2005
Posts: 727
are they allowing transit in Japan for US citizens?
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Old Jan 17, 22, 11:20 am
  #168  
 
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 5,877
Originally Posted by bernyx View Post
are they allowing transit in Japan for US citizens?
Yes
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Old Jan 17, 22, 10:35 pm
  #169  
 
Join Date: Feb 2019
Posts: 5,572
Absolutely dying to get back to Japan. Hoping 2023 is the year but not holding my breath.
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Old Jan 18, 22, 4:57 am
  #170  
 
Join Date: Jul 2005
Programs: Hilton Diamond, Starwood Platinum, AA, SW, Delta
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They are extending the asiamiles now you can talk to them via chat
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Old Jan 18, 22, 10:45 am
  #171  
 
Join Date: Feb 2019
Posts: 5,572
Originally Posted by happyvoid View Post
They are extending the asiamiles now you can talk to them via chat
Seems to be the same protocol as before, they're only extending for miles that are expiring in the next 1-2 months.
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Old Jan 19, 22, 12:24 am
  #172  
 
Join Date: Oct 2004
Location: SFO
Programs: UA 1MM, SPG, IHG, HHonors
Posts: 139
deleted

Last edited by hfs_flyer; Jan 19, 22 at 12:25 am Reason: Misread question
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Old Jan 19, 22, 2:30 am
  #173  
 
Join Date: Mar 2012
Location: Miami BCH., FLorida
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Posts: 259
I do not have any contacts but have this advice. I was successful with the chat function (although it took about 2 hours to confirm a reservation.). The reservation was not what I wanted (I wanted to do a 23-hour stopover in an international gateway, Madrid from tel Aviv.) The connecting flight to BCN was showing 3 flights available on Cathay pacific's website, but the agent could not achieve this goal-it was very frustrating. I finally got a temporary PNR out of her, and need to call back again in the middle of the night in 2 nights/early mornings. They did offer to reinstate and extend miles that expired on1/1/22 to 7/31/23, but I chose to instead try to use the darn things for a flight from TLV to BCN thought Madrid. Hopefully, I will be able to get the one-night 23-hour connection in Madrid when I call back again, wasting 2+ hours in the middle of the night on the 21st of January. I am grateful they did agree to reinstate 43,000 Asia miles, so I can use them and never darken their doors again!

Last edited by rodsren; Jan 19, 22 at 2:51 am
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Old Jan 19, 22, 9:13 pm
  #174  
Ambassador, Hong Kong and Macau
 
Join Date: May 2009
Location: HKG
Programs: Asia Miles. Not bothering to join Marco Polo.
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Originally Posted by happyvoid View Post
They are extending the asiamiles now you can talk to them via chat
Originally Posted by Sandeep1 View Post
Seems to be the same protocol as before, they're only extending for miles that are expiring in the next 1-2 months.
As in unconditional extension, or 3,000 mile challenge?
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Old Jan 19, 22, 9:50 pm
  #175  
 
Join Date: Feb 2019
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Originally Posted by percysmith View Post
As in unconditional extension, or 3,000 mile challenge?
Unconditional. I have no clue what the 3k challenge is.
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Old Jan 19, 22, 11:02 pm
  #176  
Ambassador, Hong Kong and Macau
 
Join Date: May 2009
Location: HKG
Programs: Asia Miles. Not bothering to join Marco Polo.
Posts: 18,254
Originally Posted by Sandeep1 View Post
Unconditional. I have no clue what the 3k challenge is.
Well, having to step in for an local acquaintance:

1. Chinese Asia Miles chat, Hong Kong Chinese member: you get clunked a recommendation to redeem now or make a selection from lifestyle.asiamiles.com, they don't even bother offering a challenge.
“ 我們理解您對疫情的擔憂,並且可能影響了您 最近的旅行計劃。但是里數必須在有效期之內使用,以免里數過期作廢。
您最早可於出發前353天預訂國泰航空標準賞飛行獎勵,網址是: https://www.asiamiles.com/zh/redeem-...ht-awards.html
您亦可考慮兌換機票以外的獎勵,如生活品味獎勵或本地酒店住宿獎勵假期。我們提供大量產品供會員選擇,以里 數取悅自己及摯愛,也是一個不錯的選擇。
生活品味獎勵詳情可參閱以下網址:https://lifestyle.asiamiles.com/zh_TW/
本地酒店住宿獎勵假期詳情可参閱以下網址 https://www.asiamiles.com/zh/redeem-...el-awards.html

2. English Asia Miles chat, Hong Kong Chinese member:
"Thank you for waiting, miles should be redeemed within validity. All unused miles were already expired after the original validity.
Regarding your situation, we can offer a special arrangement for you to renew your [ ] miles which will be expired on 28Feb2022. If you accept this offer, please chat with us again in Mar2022 to apply it.
If you can fulfill the criteria of earning 3,000 Asia Miles in total within 90 days (based on the miles crediting date) from at least 2 different partners (e.g. airline flight activities, credit card points conversion, dinning in partner restaurant and etc.), then we’ll restore those expired miles back to your account without any service charge.
Once restored, your Asia Miles will be valid for 18 months and will be auto-renewed if there is any earn or redeem transaction in your account."

3. Non-Chinese member with foreign address: unconditional extension

This kind of behaviour makes me shed no tears if CX goes under. Just let me redeem the last mil of miles at $0.058, then I'm gone...
I'm even using hacks to avoid even crediting 3,000 AM (I just don't want to deploy the hack for the acquaintance, after getting the challenge).
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Last edited by percysmith; Jan 19, 22 at 11:17 pm
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Old Jan 19, 22, 11:52 pm
  #177  
 
Join Date: Feb 2019
Posts: 5,572
Originally Posted by percysmith View Post
Well, having to step in for an local acquaintance:

1. Chinese Asia Miles chat, Hong Kong Chinese member: you get clunked a recommendation to redeem now or make a selection from lifestyle.asiamiles.com, they don't even bother offering a challenge.
我們理解您對疫情的擔憂,並且可能影響了您 最近的旅行計劃。但是里數必須在有效期之內使用,以免里數過期作廢。
您最早可於出發前353天預訂國泰航空標準賞飛行獎勵,網址是: https://www.asiamiles.com/zh/redeem-...ht-awards.html
您亦可考慮兌換機票以外的獎勵,如生活品味獎勵或本地酒店住宿獎勵假期。我們提供大量產品供會員選擇,以里 數取悅自己及摯愛,也是一個不錯的選擇。
生活品味獎勵詳情可參閱以下網址:https://lifestyle.asiamiles.com/zh_TW/
本地酒店住宿獎勵假期詳情可参閱以下網址 https://www.asiamiles.com/zh/redeem-...el-awards.html

2. English Asia Miles chat, Hong Kong Chinese member:
"Thank you for waiting, miles should be redeemed within validity. All unused miles were already expired after the original validity.
Regarding your situation, we can offer a special arrangement for you to renew your [ ] miles which will be expired on 28Feb2022. If you accept this offer, please chat with us again in Mar2022 to apply it.
If you can fulfill the criteria of earning 3,000 Asia Miles in total within 90 days (based on the miles crediting date) from at least 2 different partners (e.g. airline flight activities, credit card points conversion, dinning in partner restaurant and etc.), then well restore those expired miles back to your account without any service charge.
Once restored, your Asia Miles will be valid for 18 months and will be auto-renewed if there is any earn or redeem transaction in your account."

3. Non-Chinese member with foreign address: unconditional extension

This kind of behaviour makes me shed no tears if CX goes under. Just let me redeem the last mil of miles at $0.058, then I'm gone...
I'm even using hacks to avoid even crediting 3,000 AM (I just don't want to deploy the hack for the acquaintance, after getting the challenge).
Oh that's interesting. I fall in #3 so that explains why I've never heard of the other options. I had luck last year getting my expiring miles unconditionally extended.
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Old Jan 20, 22, 1:43 am
  #178  
 
Join Date: Dec 2014
Location: Samui
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Originally Posted by percysmith View Post
SNIP

3. Non-Chinese member with foreign address: unconditional extension

SNIP
Suddenly things make sense. When I first (incorrectly) contacted MPC by phone to renew my expired miles I had a Shenzhen address on my account. The guy said it would take a few days. I then did some housekeeping on my account and changed the address to a HK address where I was temporarily staying (never to return to Shenzhen). The guy called me back asking me to change the address back to Shenzhen in order to do the extension without explaining this condition. I tried to do this but the address change form wouldn't accept the address change back to mainland China (can't remember why it wouldn't let me submit but I tried a few times) so I eventually changed it to my London address. Still didn't get the extension applied so I contacted Asia Miles chat after a week and they did it immediately. So, yes, one rule for foreigners and one rule for HKers. I can understand how enraging this must be given the practical impossibility of redeeming AMs for any flight other than a one-way trip out of there which I did on December 30.
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Old Jan 20, 22, 3:41 pm
  #179  
 
Join Date: Jun 2018
Programs: AA Plat, MPC Silver, IHG Platinum
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Originally Posted by happyvoid View Post
They are extending the asiamiles now you can talk to them via chat
Thanks. I contacted them and I was told they are only doing it if the miles are expiring 'this' month.

Last year I had contacted them in november/december and I was told they are extending only for the miles expiring 'this year'.

I am guessing next time it is going to be 'this' week!
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Old May 28, 22, 4:05 pm
  #180  
 
Join Date: Apr 2011
Posts: 1,172
Originally Posted by Donkitravel View Post
Anyone has miles expiring can follow the steps below to extend your miles for one year.

(1) Go to CX US website (MUST BE US SITE) https://www.cathaypacific.com/cx/en_US.html to book a ticket involving any US ports as origin or destination on your miles expiring date, e.g. 31 May 2021 before 23:59 HKG TIME using the miles plus cash option. Use up all your expiring miles to book the ticket.

(2) Tickets booked on the US site with any US ports in the itinerary can be cancelled free of charge within 24 hours under the US DOT policy. Make sure you CALL CX to cancel the tickets on 1 June (HKG TIME) and request a refund . Don’t use the online refund form.

(3) Cash portion will be refunded to your card and your miles will go back to your account with one year extension as a gesture of goodwill without charge.

Reminder:

You should check the time zone as you must follow HKG time. Set an alarm to remind yourself to cancel the ticket within 24 hours. NOTE THAT THE FIRST FLIGHT SHOULD BE MORE THAN 7 DAYS FROM THE TICKET ISSUING DATE, or otherwise not covered by US DOT.
Does this hack still work as of today?

Last edited by joer1212; May 28, 22 at 9:45 pm
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