Corona Flight Cancellation experiences
Mar 9, 2020, 9:06 am
#316
Join Date: Mar 2006
Location: HKG
Programs: CX Diamond / OWE
Posts: 277
Hey I just want to add a data point. My friend was going to take CX's TPE-NRT today. At check-in, she was told that because the flight originated from HKG, even if she was only taking TPE-NRT, she would still need to be quarantined for 14 days in Japan upon arrival (whereas this would not be the case if she bought another carrier whose flight was just between TPE and NRT). At the end she bought a LCC last minute.
CX still has TPE-NRT/KIX for the next 3 days, so I thought I would let people know.
Btw, the load factor of HKG-TPE-NRT is very low today, below 4% (15~16 pax only).
CX still has TPE-NRT/KIX for the next 3 days, so I thought I would let people know.
Btw, the load factor of HKG-TPE-NRT is very low today, below 4% (15~16 pax only).
Last edited by flubber; Mar 9, 2020 at 9:45 am Reason: Putting in screenshot
Mar 9, 2020, 9:21 am
#317
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Thanks @ernestnywang. CX confirmed it as much in their travel restrictions notice.
If you are referring to https://www.cathaypacific.com/cx/en_...trictions.html, I don't see anything that says Taiwanese originating from Taiwan would be subject to quarantine just because they are taking a TPE-Japan CX flight that came from HKG. It only says pax from HKG would be subject to quarantine even if the flight stops at TPE.
Note: Passengers transiting from Hong Kong to Japan will also be required to undergo compulsory quarantine. (i.e. passengers on multi-leg flights from Hong Kong to Taipei, Taipei to Tokyo-Narita and Osaka-Kansai)
According to my friend, the CX check-in agent told her that they only received this message late last night (08MAR) and didn't have the chance to read it until this morning (09MAR).
Mar 9, 2020, 9:48 am
#318
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,800
Mar 9, 2020, 11:01 am
#319
Join Date: Aug 2005
Location: The KUL city
Programs: AA Lifetime Plat, TK Elite+
Posts: 2,663
My Mom is in TPE right now and she's returning to IAD on April 25 TPE-HKG-IAD. It seems IAD flights are suspended till March 28.
Based on the travel advisorys, it seems they are waiving the rerouting/rebooking fees. But since it has to be CX and the only flight to IAD is via HKG, so she's stuck with that flight and can't change to another airline with a more direct routing from TPE.
TPE-HKG CX445
HKG-IAD CX866
She can arrive into any of the WAS airports (IAD/DCA/BWI).
Based on the travel advisorys, it seems they are waiving the rerouting/rebooking fees. But since it has to be CX and the only flight to IAD is via HKG, so she's stuck with that flight and can't change to another airline with a more direct routing from TPE.
TPE-HKG CX445
HKG-IAD CX866
She can arrive into any of the WAS airports (IAD/DCA/BWI).
Mar 9, 2020, 12:33 pm
#320
Join Date: Aug 2013
Posts: 1,710
They rebooked my BKK>HKG>IAD to BKK>HKG>LAX>DCA as well but the negative was it doubled the length of my trip from 20ish to 40ish hours (due to long/overnight layovers) so I cancelled.
Mar 9, 2020, 10:41 pm
#321
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Mar 13, 2020, 4:46 am
#322
Join Date: Feb 2015
Location: CRK MNL
Programs: CX Gold
Posts: 1,287
Special update
KA 376 Departing on Mon, 27 Apr 2020
Scheduled departure: 10:55
Scheduled arrival: 13:05
KA 375 Departing on Mon, 11 May 2020
Scheduled departure: 08:00
Scheduled arrival: 10:00 Booking reference: XXXXXX Due to the novel coronavirus (COVID-19) outbreak and subsequent changes to our network, your flight has been cancelled.
You are able to claim a refund for those parts of your journey that have not yet been taken. If you booked directly with us, you can request the refund through Manage Booking on cathaypacific.com. Otherwise, please contact your travel agent.
If you have any associated expenses resulting from this cancellation and you intend to make a travel insurance claim, please use this email in support of your claim.
On behalf of Cathay Pacific, our sincere apologies for this late notice change to your travel plans.
KA 376 Departing on Mon, 27 Apr 2020
Scheduled departure: 10:55
Scheduled arrival: 13:05
KA 375 Departing on Mon, 11 May 2020
Scheduled departure: 08:00
Scheduled arrival: 10:00 Booking reference: XXXXXX Due to the novel coronavirus (COVID-19) outbreak and subsequent changes to our network, your flight has been cancelled.
You are able to claim a refund for those parts of your journey that have not yet been taken. If you booked directly with us, you can request the refund through Manage Booking on cathaypacific.com. Otherwise, please contact your travel agent.
If you have any associated expenses resulting from this cancellation and you intend to make a travel insurance claim, please use this email in support of your claim.
On behalf of Cathay Pacific, our sincere apologies for this late notice change to your travel plans.
BTW, this itinerary includes a connecting flight to ZRH, which I also cancelled.
Mar 14, 2020, 6:34 am
#323
Join Date: Jan 2010
Location: N/A
Programs: N/A
Posts: 823
Anyone have any data points on how long the auto re-booking is taking? I noticed on Thursday they cancelled the HKG-JFK flight I was originally scheduled for 2 April. It is only a few weeks out so I want to try to see what they do with my ticket.
Mar 14, 2020, 9:57 am
#324
Join Date: Aug 2013
Posts: 1,710
I think it was 3-4 days between notification of my cancelled IAD flight (they suspended the whole thing) and getting my new itinerary but I don't think it was automated because they had to route me through LAX and then on to Delta.
Mar 14, 2020, 1:45 pm
#325
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
An "auto" rebooking is not that "the system" decides what is being done. More that a CX staff member checks for alternatives for a bunch of passengers with similar requirements, checks own metal, makes agreements with other airlines, if applicable, and then in one go, changes the booking for the whole group, based on the parameters for that group.
AI is nice, but can only work inside the ueber dimensional space, where it did learn from previous examples. AI is pretty useless to operate on its own outside that space. You need the human ingenuity to deal with that. There are reasons why more than level 3 automated cars are already considered to be impossible by many automobile manufacturers.
AI is nice, but can only work inside the ueber dimensional space, where it did learn from previous examples. AI is pretty useless to operate on its own outside that space. You need the human ingenuity to deal with that. There are reasons why more than level 3 automated cars are already considered to be impossible by many automobile manufacturers.
Mar 15, 2020, 5:03 pm
#326
Join Date: May 2016
Programs: BA G CX S AS G DL PM
Posts: 127
BOS-HKG F cancelled, called MPC SL/GO line, offered nothing but to postpone by 2 days. Said have to pay extra to change to JFK-HKG, would not allow rerouting on AA+CX. Gonna call reservations again when HK office opens in the morning, do you think they would be able to do BOS (aa)-LAX (cx)-HKG? Or am I stuck with BOS-HKG 2 days later?
Mar 15, 2020, 8:08 pm
#327
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,800
BOS-HKG F cancelled, called MPC SL/GO line, offered nothing but to postpone by 2 days. Said have to pay extra to change to JFK-HKG, would not allow rerouting on AA+CX. Gonna call reservations again when HK office opens in the morning, do you think they would be able to do BOS (aa)-LAX (cx)-HKG? Or am I stuck with BOS-HKG 2 days later?
Mar 19, 2020, 10:40 am
#328
Join Date: May 2007
Posts: 51
so a friend of mine and I had booked flights to Cambodia & Vietnam through AmEx Travel (the web based Expedia based one, not the REAL PTS desk) and need to cancel it. Dealing with the "fake" AmEx travel aside, my friend finally got through to someone and they said while the itinerary is able to be cancelled, Cathay Pacific appears to be have a "sliding cancellation window" and will only cancel within 3 days of the flight. And to call back in a few days and try again.
Anyone heard anything about that?
Anyone heard anything about that?
Mar 19, 2020, 7:57 pm
#329
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,800
so a friend of mine and I had booked flights to Cambodia & Vietnam through AmEx Travel (the web based Expedia based one, not the REAL PTS desk) and need to cancel it. Dealing with the "fake" AmEx travel aside, my friend finally got through to someone and they said while the itinerary is able to be cancelled, Cathay Pacific appears to be have a "sliding cancellation window" and will only cancel within 3 days of the flight. And to call back in a few days and try again.
Anyone heard anything about that?
Anyone heard anything about that?
Mar 20, 2020, 1:55 pm
#330
Join Date: May 2007
Posts: 51
I'm working on the staying on hold angle in addition to contacting AmEx Platinum Travel's office to see if they can cancel, read a rumor they have access to Expedia's reservation system now (which they didn't earlier in the week). Apparently AmEx won't allow filing a "dispute" against amextravel.com (Expedia) as they consider this a "sister company" relationship.
Kind of shocked SFO-HKG on my dates haven't been cancelled by now. Maybe there are still running the route for cargo purposes.