Originally Posted by Global321

Similar situation for Mrs. Global on a mileage ticket -

Had morning flight BKK-HKG. Then HKG-ORD.
CX moved her to BKK-HKG the night before, resulting in a 13 hour overnight in HKG.
She switched to the next day via Tokyo on JAL.

We will probably bail on the whole trip. Not worth the risk.

Originally Posted by ernestnywang

Did CX protected her on JL? Could you please let us know if this mileage ticket is from Asia Miles?

Originally Posted by moondog

I didn't need to read any Wechat posts to figure out this strategy. I just finished my 14 days outside of China, so I guess I'm free to travel pretty much anywhere. The annoying thing is that clients I was planning on visiting in HK and Macau are going to work from home again next week. I also have clients in India and Vietnam, but I rarely need to visit them in person. Basically, I'm looking at spending another week in Thailand (not a horrible option), or going back to Shanghai, and hoping that HK redacts the 14 day rule. I honestly can't imagine catching covid in Shanghai these days since contact with other humans is such a rarity.

Originally Posted by pedanticus

I was just informed by email that my CX825 flight has been changed to CX829. That's YYZ-HKG, 01:15 departure instead of 14:10 departure. I anticipated this. The email is worded in such as a way as to avoid saying that CX825 was cancelled. It's a "flight rearrangement", and my "flight CX825 has been rebooked to flight CX829." Anyhow, I'm going to cancel this booking and opt for a refund. Prior to today I could cancel online and receive a refund less a $200/person cancellation fee. When I log in now and attempt to cancel it doesn't tell me what the refund will be (full or less $200 or something else entirely). I'm hesitant to click the cancel button online without having a full understanding of what sort of refund I'll be receiving, so I plan to call in and work through this with a customer service representative.

Am I entitled to a full refund, or to the fare less $200? Does article 10.2 of the conditions of carriage apply, or is this not deemed a cancellation of the flight?

Originally Posted by pedanticus

Got a refund today, less $200/person. I'll be following up, perhaps in vain, to get that cancellation fee refunded.

Originally Posted by eagle215

Absolutely get that $ 200 back because Cathay Cancelled your flight, I would advise to email them instead of calling unless you have time. It may take 24 to 48 hours for a response but they will respond.

Originally Posted by pedanticus

Do you happen to have an email address that works? I’ve tried a couple I saw posted but they bounced back.

Originally Posted by blum81

Is CX doing any compensation if they require you to stay a night in a city because of their cancellations?

Originally Posted by percysmith

Well ​​​​​garykung and I discussed last month what do CX's obligations under Montreal Convention mean https://www.flyertalk.com/forum/cath...l#post31847919. Will be nice for garykung to give a take on this one.

Originally Posted by blum81

At this rate I'm not sure if CX will honor the MC

This really sucks. Now I have to leave a day ahead, cancel my Tuesday meetings and fork out cash for a night in HK.

I'll give the MPC Diamond number a call in a bit and report back to the forum.

Originally Posted by blum81

ok so I woke up this morning and it appears the first leg of my trip home to YVR has been canceled.

KA728 KUL to HKG March 11th - Canceled

Rebooked a day ahead on

KA 734 KUL to HKG March 10th

This means I have to stay a night in Hong Kong because my YVR flight isn't until March 11th 4:00pm.


Is CX doing any compensation if they require you to stay a night in a city because of their cancellations?

Originally Posted by FlyPointyEnd

Is there an earlier YVR flight? Maybe they could put you on that one.

Originally Posted by blum81

i checked but nope. normally there's CX888 which would have been fine because I'd leave at 12am-2am but that flight is canceled. The next available flight is CX838 which I'm already booked on.

They gave me the option of a full refund which I'm debating right now. My purpose to head back home is to renew my passport so I'm only in Vancouver for a few days then back to KL. Embassy here in KL said it would take 4-6 weeks to get my passport back which is too long.

Does anyone know if there are any restrictions going into Canada if you've spent a night in HK?
Is it safe to enter HK for a night?

Originally Posted by FlyPointyEnd

I don't know about passports but I think for visas they send into a different embassy in the region for printing. You may want to check which city does their passport and maybe fly there for renewals?