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No more same day standby
In the past for the short haul flights, it is an unwritten rule you can generally change to a different flight
Even as a DM+ they will now observe the ticket. If changes allowed with a few they will charge u, even just 1 hour exception is redemption in Asia miles they said they will allow. dont know whether this will apply to PVG or PeK. But I tried 5 regional outports incl hkg and confirmed this policy |
Flew MNL-HKG late Oct and change my flight at check in desk to the 2nd earlier one (from about 8pm to 5pm departure). No issue whatsoever and no charge.
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Originally Posted by ahopkins767
(Post 31743283)
Flew MNL-HKG late Oct and change my flight at check in desk to the 2nd earlier one (from about 8pm to 5pm departure). No issue whatsoever and no charge.
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Originally Posted by londonexpert
(Post 31743360)
New rule just introduced. I guess some outports still don’t follow the rules fully yet but they are cracking down on this!
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Just changed flights HKG-TPE at an HKG lounge. Never had to pay. Had to today.
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Originally Posted by londonexpert
(Post 31742678)
exception is redemption in Asia miles they said they will allow.
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Originally Posted by marcuslai
(Post 31744801)
Just changed flights HKG-TPE at an HKG lounge. Never had to pay. Had to today.
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Originally Posted by londonexpert
(Post 31745051)
What was ur underlying ticket and class and fare rules.
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Originally Posted by percysmith
(Post 31745042)
Wonder what happens to Avios redemptions? I got away with SDC when travelling with DMs as recently as last month.
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Originally Posted by londonexpert
(Post 31742678)
In the past for the short haul flights, it is an unwritten rule you can generally change to a different flight
Even as a DM+ they will now observe the ticket. If changes allowed with a few they will charge u, even just 1 hour exception is redemption in Asia miles they said they will allow. dont know whether this will apply to PVG or PeK. But I tried 5 regional outports incl hkg and confirmed this policy However, I tried to change a revenue TPE ticket to an earlier flight and was told to pay for $1k HKD just for the standby to the flight that took off 40min earlier. Nah, no. |
Same experience 2/3 weeks ago with an Avios redemption to SIN. She was working on the computer than explained that as it's partner award she couldn't change.
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This is frankly so stupid of CX to do. Standby at ex PEK was great for business travellers especially with the unpredictable delays there. Literally doesn't cost CX any money to do this, they're just being greedy with lost revenue from change fees.
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Originally Posted by Richard Yu
(Post 31745583)
Standby at ex PEK was great for business travellers especially with the unpredictable delays there.
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Originally Posted by sxc
(Post 31745212)
Last year I tried to get on an earlier flight at TPE with an avios redemption I was told I couldn’t. They had gone away with the intention of changing my flight but then came up to me later and said they couldn’t change because it was Avios. So even before they wouldn’t allow it.
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Originally Posted by londonexpert
(Post 31742678)
In the past for the short haul flights, it is an unwritten rule you can generally change to a different flight
Even as a DM+ they will now observe the ticket. If changes allowed with a few they will charge u, even just 1 hour exception is redemption in Asia miles they said they will allow. dont know whether this will apply to PVG or PeK. But I tried 5 regional outports incl hkg and confirmed this policy TPE / KHH need a bit talk with ground agents. HKG no problem at all. And if flight is empty, change one day before for free is also doable. |
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