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Originally Posted by jimbosmith300
(Post 30414875)
I have a booking for British Airways where the travel class was upgraded using Asia Miles (pre June changes).
I now need to update the surname for one passenger due to marriage. As a 160 ticket was issued by Asia Miles for the new travel class on top of the original BA 125 ticket, I need to get Asia Miles to process the change. Asia Miles have been frankly useless, resorting to computer says no because they have changed the scheme so longer can do anything with upgrades. I have spoken to British Airways who have advised that if CX/AM contact BA through the OneWorld helpline they are happy to facilitate the change but I can not convince any agent to at least try this method. Can anyone suggest a method by which I can reach an agent that might be able to think outside the box? Thanks |
Originally Posted by Ausriver
(Post 30417241)
Carrying the old passport together with current one should work. Worst case would be to pay a fee to get the name changed at the airport.
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I do not know the nationality of the pax. But many countries keep the maiden name in addition to the married name.
If it is a UK passport and the maiden has fully disappeared from the passport, then you are in a bind. I would assume that you would lose the upgrade. But the process to reinstate the "old" Y booking (issued on 125 stock) will not be straightforward as your ticket is now 160. And you will have to contact BA to make the name change on that Y BA booking as explained in the BA link above. |
Some good news to close the loop. A very helpful agent from the BA Social Media team managed to use a very small schedule to take control of the CX tickets and reissue as BA on alternative flights. They were then able to change the name from their end.
All sorted - thanks for all the input here! |
Originally Posted by jimbosmith300
(Post 30445832)
Some good news to close the loop. A very helpful agent from the BA Social Media team managed to use a very small schedule to take control of the CX tickets and reissue as BA on alternative flights. They were then able to change the name from their end.
All sorted - thanks for all the input here! |
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