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-   Cathay Pacific | Cathay (https://www.flyertalk.com/forum/cathay-pacific-cathay-487/)
-   -   Foreign object in salad (https://www.flyertalk.com/forum/cathay-pacific-cathay/1912982-foreign-object-salad.html)

seldnflyer Jun 9, 2018 6:32 am
Originally Posted by Kachjc (Post 29837957)
idk why people still E-MAIL

post on facebook/twitter and embarrass them....
CX is useless on the complaints email - 100% agree that if you want a decent response twitter is the way to go - the social media teams are really helpful

jysim Jun 9, 2018 6:37 am
Originally Posted by danielonn (Post 29844245)
Would requesting the Heemolis Kosher Meal resolve this? If its not fully wrapped then refuse it as it has been tampered with.

While I'm not religious I order the KSML in Y to be sure no one has tampered with it or an open jam jar. I have for the most part have gotten tasty Kosher Meals while not gourmet its certminly better than the rrgular meals in my opinion.
IMHO this is not a problem about options or food being tampered with, but on meeting minimum food safety standards. If a labeling sticker can get mixed up with potatoes, who knows what will end up in highly perishable seafood or raw shellfish?

One would argue that the fault lies mainly with catering at CPH. It is just CX's ill fortune to serve it to the passenger. But we all know CX has had strings of ill fortunes with food lately, just that this particular one is a breach in food safety and no longer taste/portion/options.

jckl Jun 9, 2018 7:38 am
Originally Posted by jysim (Post 29847010)
But we all know CX has had strings of ill fortunes with food lately, just that this particular one is a breach in food safety and no longer taste/portion/options.
what? CX's food being disappointing and sub-par in all classes across the network is not an ill fortune, it's its own doing for skimping on catering budget. Time to Win!

QRC3288 Jun 9, 2018 8:20 am
Originally Posted by seldnflyer (Post 29847003)
CX is useless on the complaints email - 100% agree that if you want a decent response twitter is the way to go - the social media teams are really helpful
YMMV.

I recently had a relatively serious problem with a CX flight, wrote in to complain via the website email thing, and got a clearly customized response within 24 hours. Very clearly addressed my issue. And quite a fair goodwill gesture as compensation as well.

Admitted I never complain and am quite a frequent customer. But I was impressed.

tfung Jun 11, 2018 8:18 am
I think I get random pieces of plastic in my food or salad at least once a year while flying CX/KA... I gave up complaining already to anyone... never get a response... Most I would get is an apology from the FA and offer to have it changed for a new dish or something...


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