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Today OP confirmed he is an entitled ... person.
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Originally Posted by watery
(Post 29737158)
I'd also think that the email is impolite even in common workplace internal email standard. Glad you got the case resolved in the end.
As for cockroach, well unfortunately cases seem to happen every while and then. Better if you at least send a simple email to further raise the flag; one more case is one more alert (hopefully). And having neither of that is, in fact, rude. and those who accept the rest of the dialogue without the apology is just looking for the compensation. Hence methinks why an apology is required. (Seriously, how hard is it to type "We are sorry to have you go through such-and-such") |
Originally Posted by marcommm
(Post 29737241)
While subpar food seems to be a general case now, dirty cabin isn't, at least not from my recent experiences, and i hope it wont be in the future. I would say those cockroaches, bed bugs are alerts that definitely need attention.
As for the email, having one simple sentence saying 'i sincerely apologize for the long wait' makes the perception much much better. |
Originally Posted by ckx2
(Post 29737242)
Today OP confirmed he is an entitled ... person.
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Originally Posted by Dr. HFH
(Post 29736403)
Appalling food quality. Dirty cabins. And you continue to fly CX because ....?
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Originally Posted by Dr. HFH
(Post 29737262)
I'm not arguing with you, just curious. CX F used to be my main ride between BOS and BKK, about six roundtrips/year. Since things started going downhill, I fly them only very occasionally now.
I am just the sort of person who writes complaint letters more than compliment letters. It is easy to remember what is bad than what is good, perhaps just me haha..... |
Originally Posted by marcommm
(Post 29737529)
Oops... by no means I was trying to argue, sorry if my tone is too strong. Then CX deserves it. With falling quality, it makes complete sense to lose customers.
I am just the sort of person who writes complaint letters more than compliment letters. It is easy to remember what is bad than what is good, perhaps just me haha..... happy crew makes flight easier |
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