IMHO the BA people are just plain NASTY - totally outrageous.

in my experience,
AA ground staff are not bad in general.
they are less helpful in LHR if we are CX passenger, but otherwise ok. not fantastic, but not bad either.

also, BA staff are good in general.
those at LHR T4 F check-in are especially good.
we are only complaining about those BA agents at JFK.

Are BA staff really bad at JFK? http://www.flyertalk.com/forum/frown.gif

I generally agree with this statement - it is the JFK checkin staff that are the problem - also, once you get to the Concord room, everything is fine.

Absolutely horrible in terms of sheer indifference. No that they'll be mean to you just for fun (observed on another airlines/airport) but they simply don't seem to care about providing anything other than the bare minimum of service.

Never had a single good experience going through JFK check-in on either BA or CX.

On the contrary, I went to check-in about 5 hours prior to my CX flight to Vancouver at the end of Jan. There was one woman manning the CX counter. I was all ready for 'attitude' after reading horror posts here. But you know what? I had a hoot with her. We talked about the weather NYorkers had been having lately, etc etc.

So basically if you let your guard down and perhaps liven up a little, bad moods will turn to good moods!

So when CX begins 346 service from JFK to HKG will it stop in YVR as it does today? When will the 346 be used on this route?