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-   Cathay Pacific | Cathay (https://www.flyertalk.com/forum/cathay-pacific-cathay-487/)
-   -   Unable to issue boarding pass online? (https://www.flyertalk.com/forum/cathay-pacific-cathay/1879005-unable-issue-boarding-pass-online.html)

neofung Nov 24, 2017 10:11 pm
Originally Posted by xuukgo (Post 29097488)
well interestingly I just did my flight. I was unable to get mobile pass even after visiting checkin counter and they just don't know why. And my return ticket is with CX as well. I hope this is just one time incident though...would be definitely troublesome to visit counter everytime
It happened from time to time ...
i had once after OLCI could receive boarding pass via SMS or email but unable to send it to Apple wallet ... but that was a very complicated booking ... a simple hkg to tpe return but involving 6 flights, and 9 boarding passes...

HKGglobaltrotter Nov 25, 2017 12:14 am
Originally Posted by xuukgo (Post 29097488)
well interestingly I just did my flight. I was unable to get mobile pass even after visiting checkin counter and they just don't know why. And my return ticket is with CX as well. I hope this is just one time incident though...would be definitely troublesome to visit counter everytime
I just did my HKG-TPE OLCI and got the same message (AGAIN!). It looks like it is recurring at least to me. I am not sure why this time though as I got a return leg with CX also. It's annoying.

HaikalS Nov 25, 2017 3:03 am
Originally Posted by HKGglobaltrotter (Post 29097662)
I just did my HKG-TPE OLCI and got the same message (AGAIN!). It looks like it is recurring at least to me. I am not sure why this time though as I got a return leg with CX also. It's annoying.
Do you need a visa/travel permit for Taiwan? I think it may be driven by that

HKGglobaltrotter Nov 25, 2017 6:55 am
Originally Posted by HaikalS (Post 29097881)
Do you need a visa/travel permit for Taiwan? I think it may be driven by that
No I don't. I have US passport and am registered for the e-gate auto-clearance at TPE in fact. It's strange...I have never had issue before.

xuukgo Nov 25, 2017 7:40 am
Originally Posted by HKGglobaltrotter (Post 29097662)
I just did my HKG-TPE OLCI and got the same message (AGAIN!). It looks like it is recurring at least to me. I am not sure why this time though as I got a return leg with CX also. It's annoying.
Well it becomes even more interesting when I tried to check in for my returning from ICN to HKG, I was unable to do it through website on my laptop/mobile with the following message.
https://cimg7.ibsrv.net/gimg/www.fly...0e975ed50.jpeg
I don't know what travel information they need to capture as my booking is properly located....and then I turned to the mobile app and surprisingly, IT WORKS! I was even able to get the mobile pass.

Not sure what is the problem there but if it is related to visa check I hope that they can state it clear then I would know on what journey I will need to visit counter and allow extra time for that.


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