So this means you are given Gold status for another year? It sure would have been better if it had been in addition rather than instead. http://www.flyertalk.com/forum/smile.gif

don't think they will give out status
(because that means you are not coming back to fly them, theoretical --
i don't think they realized that we do fly CX but would prefer AADV)

based on the fact that there is no higher court of appeal, if it were me, i wd take 2-upgrades. (but if u fly F all the time, u should argue that the mile equivalent of 2 upgrades sin-nyc=x mile > 60k, i suppose SIN is where u live?)

in addition, since u r flying BKK route pretty often, u sd ask for some explicit measures they would do to avoid this, hence putting yourself in a position as forward-looking rather than merely asking for compensation.
if they cannot come up with something substantial (e.g. have CX rep at check-in, etc.) you should ask the country manager at BKK to meet you (and entertain you, http://www.flyertalk.com/forum/smile.gif ) so that you know where to go to next time.
i guess this is the best they could do

I think you shouldn't push too much. From my eyes, what you have got is pretty special. I know 2-way upgrade or 60,000 miles doesn't any good to you, since you fly first class anyways. But at the same time, I don't think it will benefit you nor CX if you insist on this issue any longer.

I've already written to Customer Relations ... telling them of their poor customer recovery efforts, at least from the upper management!

I agree that I think the ones who run the airline should have said, in addition instead of instead. I mean what is 60k points to CX? Or even a free ticket between SIN and BKK is not going to break anyone's budget.

I can't say that my business partner might want to continue as a MPO member. ('ve asked him to reactivate his AADV account!) But we still like CX inflight service. It's just the management we don't like!

*sigh*