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For all the criticism..
..Of things CX these days- most of it justified- the core, which many on here appreciate, still seems to be in place.
Was booked on CX690 with a 50min connection in HKG. Woke up mid morning, from my jet lagged slumber to see 690 pushed back by 30mins- with a scheduled connection of 27mins now and the app showing a 'Upon your arrival, our airport staff will assist you' message in the app. No calls/notifications. Scrambled to pack my stuff and reached SIN T1@0900 and told the lady checking in that my connection looked tough so wanted to see if I could get onto 736 (ETD 0955). Had bags to check in. Her 'Where are you connecting to?' query was cut short by a colleague of hers scrambling over with a pre-printed boarding pass for 736. (Checkin area was deserted..) They'd proactively protected me onto 736. And one of the ladies gave a smiling 'Thanks for coming early' as they handed my docs back. The second lady had spent an hour sorting a rather complicated issue on a booking a couple of weeks back, but I doubt anyone would've recalled my name while trolling through tight connections from a flight departing 4hrs later.. Now if only their tech was up to the mark and I'd known beforehand..or if they'd called in- it would've been great- but living in the land of Sorry Qanno Airlines this is definite 'above and beyond' territory. 736's delayed too - but can't blame CX for SIN ATC issues. |
Originally Posted by jagmeets
(Post 28695656)
..Of things CX these days- most of it justified- the core, which many on here appreciate, still seems to be in place.
Was booked on CX690 with a 50min connection in HKG. Woke up mid morning, from my jet lagged slumber to see 690 pushed back by 30mins- with a scheduled connection of 27mins now and the app showing a 'Upon your arrival, our airport staff will assist you' message in the app. No calls/notifications. Scrambled to pack my stuff and reached SIN T1@0900 and told the lady checking in that my connection looked tough so wanted to see if I could get onto 736 (ETD 0955). Had bags to check in. Her 'Where are you connecting to?' query was cut short by a colleague of hers scrambling over with a pre-printed boarding pass for 736. (Checkin area was deserted..) They'd proactively protected me onto 736. And one of the ladies gave a smiling 'Thanks for coming early' as they handed my docs back. The second lady had spent an hour sorting a rather complicated issue on a booking a couple of weeks back, but I doubt anyone would've recalled my name while trolling through tight connections from a flight departing 4hrs later.. Now if only their tech was up to the mark and I'd known beforehand..or if they'd called in- it would've been great- but living in the land of Sorry Qanno Airlines this is definite 'above and beyond' territory. 736's delayed too - but can't blame CX for SIN ATC issues. |
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